LCR not working 3/26/22

LCR is not working right today, 26 March 2022. It was also having issues last night. Now today finance is totally inaccessible. If you are fortunate enough to finally get into LCR, clicking on finance just comes up as an error, repeatedly. Hopefully this will be fixed very soon as tomorrow is the last Sunday of the month and having access to finance may be critical.

Feedback was submitted, but suspect nobody reads it on the weekend. Called the Global Service Center, but they appear to be closed for the weekend. There was a voice message about a system change and all "church workforce" (assume this means church employees) will have to change their password and instructions on how to do so. Not sure when that message is from as it did not supply a date.

It is a current message. There is work going on that is causing disruptions. It is being worked on.

jonesrk wrote: Sat Mar 26, 2022 4:00 pm It is a current message. There is work going on that is causing disruptions. It is being worked on.

If this is the case, it is incredibly poor how a clear message explaining such is not being shown on the landing page. Many leaders around the world are attempting to process tithes at this very moment but they are not receiving clear communication about what is going on.

Hi everyone. I am in Western Australia and have been having the same issue since late yesterday. I processed a couple of reimbursements but the members of the Bishopric couldn't go on and approve them. Come today (Sunday) and cannot log into finance or even the donations portal. Luckily 99% of members are using the donations portal (except if they try to use it today) so we don't need to worry about cash donations. I suppose we just wait and hope it is sorted out quickly.

Is there any update to this? The finance menu is still not accessible.

Finance site still down. "The Service is Currently Unavailable"

Not good timing for a Sunday.

Also have this problem today, 3/27. Cannot log in from home, via phone, or from church building. Will be unable to process donations for the second time this month.

Same issue here today (in northern Utah).

Same for us this morning (Eastern time). Can log into LCR fine, but going to the Finance section immediately gives an error message. It looks like they HAVE finally fixed the error text though -- instead of showing "error.text" where it clouldn't pull the actual error text, it now displays:

The Service is Currently Unavailable
We're sorry about the inconvenience. Please come back later.

Looks like another day without being able to submit tithing for us too. Luckily, we've converted most on the Ward to online tithing now. We just get a handful of envelopes each week -- mostly from some elderly members who do not want to do it online -- or little kids and their coins.

EDIT: Not a big deal to wait on tithing. Our real issue is that we have a couple of people receiving assistance that need a rent payment before the 1st -- that we now cannot issue today. We'll have to have two people come in during the week and generate the checks.

Is there any general guidance on handling donation envelopes when the system is down like this? Or is it best to work with my bishop on a reasonable and safe approach catered to our circumstance?

I have seen a notice in the Missionary application portal that they are hoping to have the issues sorted by General Conference!!!

mkmurray wrote: Sun Mar 27, 2022 10:29 am Is there any general guidance on handling donation envelopes when the system is down like this? Or is it best to work with my bishop on a reasonable and safe approach catered to our circumstance?

The Bishop should hold tithing until it can be entered. I believe he is the only one authorized to hold tithing week over week.

mkmurray wrote: Sun Mar 27, 2022 10:29 am Is there any general guidance on handling donation envelopes when the system is down like this? Or is it best to work with my bishop on a reasonable and safe approach catered to our circumstance?

Someone posted a link in another thread: https://www.churchofjesuschrist.org/hel ... e?lang=eng

Is anyone aware and/or working on this outage? I know it’s Sunday but we experience quite a large number of outages on Sunday when we are to be entering donations.

jgoggan wrote: Sun Mar 27, 2022 9:48 am
EDIT: Not a big deal to wait on tithing. Our real issue is that we have a couple of people receiving assistance that need a rent payment before the 1st -- that we now cannot issue today. We'll have to have two people come in during the week and generate the checks.

Use MLS to enter the expenses and generate the checks.

How do you print a deposit slip for the bank?

rmrichesjr wrote: Sun Mar 27, 2022 10:53 am

mkmurray wrote: Sun Mar 27, 2022 10:29 am Is there any general guidance on handling donation envelopes when the system is down like this? Or is it best to work with my bishop on a reasonable and safe approach catered to our circumstance?

Someone posted a link in another thread: https://www.churchofjesuschrist.org/hel ... e?lang=eng

Nevermind, I was thinking of the deposit summary. Disregard my last question.

With LCR Finance unavailable, we used MLS for donations today 3/27/22. There were no problems when MLS did it's transmit of the batch.
MLS will also still print checks (I think).
I've been logging into MLS each Sunday and allowing it to update so it is ready for days when LCR is down. ... A warm spare so to speak.

/Ward Financial Clerk

rmrichesjr wrote: Sun Mar 27, 2022 10:53 am Someone posted a link in another thread: https://www.churchofjesuschrist.org/hel ... e?lang=eng

Thank you very much. We followed the manual accounting method prescribed here at this church support link. Now that the LCR financial system is back online, I imagine I can now enter the batch into the system.

A follow-up question: Will it require 2 attesters like a normal batch? If so, I assume I need to reenlist the bishopric member that helped me prepare the manual accounting and deposit to be with me as I enter it back into LCR?

Shout out to all of the engineers and testers who spent a good portion of their Sabbath day working to resolve this problem.

Your work is appreciated!

Based on previous feedback in the Tech forums, I was aware that most people agree that the primary reason to keep MLS around, is for exactly this scenario. So when we encountered the LCR Finance issue yesterday, I simply had the preparers use MLS. Of course that required the new(ish) clerk to get a password for his MLS account, and for the counselor to iterate through a bunch of old passwords until he finally chanced upon the correct one from the last time he used MLS...

Same here. Finance seems to be working....partially. But I cannot submit any patriarchal blessing recommends or view/edit/submit missionary applications. This is really slowing things down.

The Missionary Recommend system is also down.

Finance seems to be down again. came to the church this evening to do the tithing we couldn’t do on Sunday.

mkmurray wrote: Sun Mar 27, 2022 10:02 pm A follow-up question: Will it require 2 attesters like a normal batch?

Yes.

ryandmoore wrote: Tue Mar 29, 2022 5:33 pm Finance seems to be down again. came to the church this evening to do the tithing we couldn’t do on Sunday.

I know this is 15 mins after you posted, but it is working for me at the current moment. The banner on LCR does say they expect there might be some intermittent downtime this week. My personal experience over yesterday and today is that it's been up and running more often than not.

mkmurray wrote: Tue Mar 29, 2022 5:49 pm

ryandmoore wrote: Tue Mar 29, 2022 5:33 pm Finance seems to be down again. came to the church this evening to do the tithing we couldn’t do on Sunday.

I know this is 15 mins after you posted, but it is working for me at the current moment. The banner on LCR does say they expect there might be some intermittent downtime this week. My personal experience over yesterday and today is that it's been up and running more often than not.

Haha. Yep. As soon as I posted we tried again and it was up. All taken care of. Thanks!

LCR has been buggy for the past week now. Given the essentialness of LCR, it's really frustrating that these issues haven't been fully fixed yet. I needed to send an email to our ward today, but I wasn't able to get to that until now. So there I was at 12:15 am (after a long work day that started at 6:00 am), tired and stressed, yet still trying to magnify my calling... only to write out the email and ultimately have LCR freeze on me before I could send it. Ugh! <rant over>

It's now 4/10/2022. I have had intermittent access to LCR - Finance. This will be the third weekend running that tithing will be deposited without recording. Any resolutions to this?

LCR Finance is not loading for me again today. I can access all other parts of LCR except finance. I'm glad it's not just me, but I have expenses I need to submit and MLS does not allow submissions anymore. It is all directed back to the finance page on LCR.

I'm seeing the same issue. I've found instruction on what to do for donations when LCR is down but now what to do for expenses. Wondering if it's appropriate to get approval, write checks manually and then enter expenses later and NOT print another check as part of that process?

4-10-2022
We are not able to do tithing third week running. We don't even get intermittent. Any helps or forecast on this would help.

We are going to bring MLS current and try that route today.

Jwilson6655068 wrote: Sun Apr 10, 2022 11:09 am I've found instruction on what to do for donations ...

The MLS option is no longer available. MLS connections have been disabled.

Jwilson6655068 wrote: Sun Apr 10, 2022 11:09 amWondering if it's appropriate to get approval, write checks manually and then enter expenses later and NOT print another check as part of that process?

Yes, that is correct for an emergency fast offering check. See the Help Center article Handwritten Checks in Emergencies. The article mentions the procedure is for an emergency fast-offering check. As far as regular checks being handwritten I get the impression from that article that regular reimbursement checks can be delayed to a later date when the system is up. But I would use the same procedure if the member needs the regular reimbursement sooner rather than later, an emergency also, then the emergency procedure would appear to be appropriate.

david.north wrote: Sun Apr 10, 2022 11:44 am We are going to bring MLS current and try that route today.

I'd suggest abandoning that idea.

MLS has been disabled by the Church

Try doing this instead: Donations during System Outage

russellhltn wrote: Sun Apr 10, 2022 12:02 pm

david.north wrote: Sun Apr 10, 2022 11:44 am We are going to bring MLS current and try that route today.

I'd suggest abandoning that idea.

MLS has been disabled by the Church

Try doing this instead: Donations during System Outage

Although we were successfully able to use LCR Finance this morning for Tithing, I did test out MLS. Did a successful Send/Receive beforehand, just to see what happened. MLS allowed me to select the Donations tab, which fortunately wasn’t required!

Biggles wrote: Sun Apr 10, 2022 12:37 pm Although we were successfully able to use LCR Finance this morning for Tithing, I did test out MLS. Did a successful Send/Receive beforehand, just to see what happened. MLS allowed me to select the Donations tab, which fortunately wasn’t required!

If you're up to date, that might work. But scgallafent suggested a MLS send/receive for a ward that has fallen behind is about 4-6 hours.

russellhltn wrote: Sun Apr 10, 2022 4:46 pm

Biggles wrote: Sun Apr 10, 2022 12:37 pm Although we were successfully able to use LCR Finance this morning for Tithing, I did test out MLS. Did a successful Send/Receive beforehand, just to see what happened. MLS allowed me to select the Donations tab, which fortunately wasn’t required!

If you're up to date, that might work. But scgallafent suggested a MLS send/receive for a ward that has fallen behind is about 4-6 hours.

Maybe that was because I regularly, maybe once a month at the height of the Covid lockdown here in the UK, carried out a Send/Receive in MLS. I do remember that it took a very long time, maybe up to 30 minutes to carry out the first Send/Receive after a long break from using MLS.

Since using LCR for entering Donations, as a matter of routine, I’ve been updating MLS regularly, just in case.

Have been trying to use LCR to send weekly RS email for the past two days but LCR link not working.

Good day brother/sister,
I am the second counselor at Johnsonville branch, Gardnersville Stake, Liberia. I am always being told ACCESS DENIED when trying to access my LCR account. Can you please help me to solve this problem so that I will have unhindered access to my LCR account?

Conway1974 wrote: Thu Jun 30, 2022 4:38 am Good day brother/sister,
I am the second counselor at Johnsonville branch, Gardnersville Stake, Liberia. I am always being told ACCESS DENIED when trying to access my LCR account. Can you please help me to solve this problem so that I will have unhindered access to my LCR account?

LCR is having serious problems, especially on Sundays.

Assuming this is something else, make sure your calling is recorded correctly as a standard position. Make sure the MRN for the member with the calling matches the MRN on the Church Account you're trying to use to gain access.