Cant find FIR

Hi, I just got responsibility to handle the chapel in my town, but there is no way I can use FIR.

The troubleshoot says:
Under the My Account and Ward menu, select Facility Issue Reporting.

But there is no such a thing.


The android app is not working as well, it is not possible to choose type of issue, it has been designed wrongly...

I tried to install the app on my iphone it dont support the ios..

Is there any more way to do a FIR report..?

What is your calling as recorded in Leader and Clerk Resources (LCR)? Access to FIR is calling based. If you do not have the appropriate calling or your calling was entered as a custom calling rather than a standard calling you will not have access. If your calling was recently recorded the system permissions may take a while to catch up.

If you have the appropriate calling and it has been two or more days since the calling was recorded, the web browser application is found by clicking the Tools menu icon (waffle icon), then click the All Tools button. Depending on your calling you may have to click the Load More button one or more times before the Facility Issue Reporting link is listed. (As a ward clerk I have to click the Load More button twice.) Or you can enter the web browser URL https://fir.churchofjesuschrist.org in your browser. I have it saved as a bookmark.

timmermannen wrote: Mon Feb 21, 2022 6:45 am The android app is not working as well, it is not possible to choose type of issue, it has been designed wrongly...

From this statement I am not certain you have the appropriate permissions. Issues are listed by the filter selected and "Type" is not an available filter. If none have been selected then the default is by date (Newest/Oldest). The other filters listed are Reporter, Status, and Facility.

I second the suggestion to try and directly access FIR through the direct URL link jdlessley supplied. That should verify if you indeed have permissions -- if you cannot log on there, then you know it's not because of something with the gui interface. And if that's successful but you're still having issues trying to access FIR via the gui (either web or app), that will be a different issue to try and resolve.