A Strange Last Name Issue

I have a member in my ward, let's call him Joe Smith. Joe's last name appears as "Joe Smith" in the Tools app, he and his family are found alphabetically in the J section rather than the S section. It appears as "Joe Smith, Joseph & Emma". This does not happen when I access it from a computer. As I checked this issue from a desktop computer, he and his family are properly sorted as the Smith family.

- I tried editing his name, but everything appears to be correct. When I resave it doesn't do anything.
- When I click on his own record it all looks right.
- I thought it might be a preferred name issue, but when I removed his preferred name, saved and manually synced Tools, the issue persists.

Any thoughts? I'm baffled.

Avore wrote: I'm baffled.

Have you looked under the Household Name to see that it only says 'Smith"? There are four names in the system. Full Name. Preferred Name. Maiden Name. Household Name. The last two seem to be the sources of the most excitement when it comes to displaying names in the various Church systems.

lajackson wrote: Tue Feb 08, 2022 9:13 am

Avore wrote: I'm baffled.

Have you looked under the Household Name to see that it only says 'Smith"? There are four names in the system. Full Name. Preferred Name. Maiden Name. Household Name. The last two seem to be the sources of the most excitement when it comes to displaying names in the various Church systems.

I just went in to try this. The household name was listed as "Joe Smith". I changed it to Smith, saved, synced the app and it still lists them under Joe Smith rather than Smith. I then checked to make sure the houshold name actually had saved, it had. I then quit the app, rebooted it, resynced it and checked their name again, still Joe Smith.

It really seems like that should have worked. I don't know why it didn't.

It may take some time for the name to sync across systems.

This post indicates there are currently two systems.

I can see the household you are talking about. The data is correct now and it looks correct when I checked it in Member Tools. Depending on when you changed it, there may have been a delay from when you changed it and when the data was ready for Member Tools. That is usually really short, but it could have been a time when the system was under load.

It sounds like an issue with getting the update into Member Tools. A refresh should take care of it, but you may need to try something more drastic.

Sometimes syncing Member Tools doesn't seem to actually sync everything like it should. You could try signing out of Member Tools, then signing back in.