Record for unbaptized child of convert and Living app

Hoping to find a good resolution to this -- a woman was baptized in another stake years ago when her two sons were under 8 years old. Because of the divorce, her boys will not be baptized until they turn 18. One of the sons had a record created for him at the time of her baptism but the other son did not. Per policy, they both should have had records created.

Normally this would not be a big deal. But now we have started using apps like the Living App with youth for communication and activities. These boys are both participating in young men's as non-baptized individuals. But in order to have access to the Living App, they need to have a membership record. So one son can have access and the other cannot.

How can I get the one son a membership record as a non-baptized child, who at the time of his Mom's baptism was under 8? Really it is fixing the mistake the original ward made when they did not follow policy and get him on the records.

Unfortunately, I don't believe there is any way of creating record for a child over 8 even if they were eligible when they were under 8. There is certainly no way in LCR. You can try calling the Global Service Department just in case but I don't think they will be able to help in this case.

There has been indications that it will eventually be possible to add non-members to circles in the Living App but I don't think it's possible yet.

Of all the amazing miracles we have witnessed as a Church and this systems issue cannot be fixed...

kirkhughs@icloud.com wrote: Tue Feb 08, 2022 3:19 pm Of all the amazing miracles we have witnessed as a Church and this systems issue cannot be fixed...

It is not a systems issue. It is a business rules issue, and no one here makes those rules. However, a note through the Feedback link would get to the correct place.

kirkhughs@icloud.com wrote: Tue Feb 01, 2022 3:25 pm Because of the divorce, her boys will not be baptized until they turn 18.
...
How can I get the one son a membership record as a non-baptized child, who at the time of his Mom's baptism was under 8? Really it is fixing the mistake the original ward made when they did not follow policy and get him on the records.

I suspect the problem is not strictly administrative, but legal. Since you say the children are not getting baptized until they turn 18, I'm assuming you can't get the permissions required to baptize them. (See General Handbook 38.2.8.2). The same law of the land issue most likely applies to creating the record. I doubt the fact it was an oversight solves the legal issue.

Hopefully some day they'll allow non-members to use the Living app. All I can suggest on that front is to ask the stake president to bring up the issue in his coordinating councils. I'm sure the powers that be are aware of the request, it's a matter of prioritizing it over competing requests for development.