Tech Forum Archive

Can't make red notification go away on Gospel Living app

15 postsstarted by Bakal1 12,143 viewsoriginal topic

Bakal1
New Member
#1
Hi - The red "1" has been stuck on my Gospel Living app for months, indicating I have an unread message in Circles. When I open Circles, the red dot is next to the same circle. But I don't have a new message. I've gone through all of the messages in that circle (200+) and double-checked for unopen replies. Can't find what's causing this. How can I "read all" or anything to make that red 1 go away? It's an important circle for my calling so this means I basically check it every time I look at my phone so I don't miss a message. But 90 percent of the time there are no new ones. Thanks!
kelosh
New Member
#2
Same problem. Posting reply hoping this will get some attention.
eblood66
Senior Member
#3
The forums are only user-to-user support and unfortunately it doesn't seem like anyone has any suggestions or solutions since no one has responded.

The official means of reporting problems is using the Send Feedback option in the app itself. That will get the problem report to official support and to the developers if necessary.
johnphenrie
New Member
#4
Press and hold circles group you want to show all messages as read. A window will open that will allow you to so just that.
rbronco21
New Member
#5
Edited 1 time, last by rbronco21 on
I don't get another window on my iPhone or iPad. Are you using Android?

Check out this thread. I clicked through a bunch of messages and found an unread reply. That didn't fix it, so I kept clicking through everything and it finally went away. A "Mark Read" button would really be useful.
studyvin
New Member
#6
That only works for circle that you have joined. One of my kids circle that I can only view, the press hold does not work. Any other solutions?
rbronco21
New Member
#7
Press and hold didn't work for me, but clicking through and activating them did somehow. But the notification is back now so who knows what's going on.
sareid
New Member
#8
Press and hold worked for me on the name of the circle (i.e. Elders Quorum). :D

Would be so much more nice if it was a lot more intuitive to “mark as read” or had a button at the top of the individual circle to mark as read. Or even See All Unread messages. And there’s not really a help section to provide those instructions. :D :arrow:
kjablonski
New Member
#9
johnphenrie wrote: Fri Feb 18, 2022 8:16 pm Press and hold circles group you want to show all messages as read. A window will open that will allow you to so just that.
This worked!! Thank you!!
christinemay
New Member
#10
Haha, funny meeting you on this board, K! I've been having this problem for a while. I had turned off badges because I couldn't get the notification to go away. Maybe we should post this hint on our adult circle?
harlanc
New Member
#11
Johnphenie’s post worked so well thanks so much for the tip!!!
p.john.culpepper
New Member
#12
johnphenrie wrote: Fri Feb 18, 2022 8:16 pm Press and hold circles group you want to show all messages as read. A window will open that will allow you to so just that.
Thanks, that worked for me!
lifeisbetterbrunette8
New Member
#13
johnphenrie wrote: Fri Feb 18, 2022 8:16 pm Press and hold circles group you want to show all messages as read. A window will open that will allow you to so just that.
I can confirm that this works! At first, I misunderstood and clicked and held the little circles icon and not the group. So, be sure to click the circles icon first and then press and hold the group that is still showing the notification (as indicated above). Thanks for your help, John!
ehdayley
New Member
#14
The press and hold suggestion worked for me.
drharmon
New Member
#15
johnphenrie wrote: Fri Feb 18, 2022 8:16 pm Press and hold circles group you want to show all messages as read. A window will open that will allow you to so just that.