Error when saving baptism ordination

13 postsstarted by poundesk 2,431 viewsoriginal topic

New Member
#1
I'm getting an error when trying to save a Baptism ordination. Mom and step dad live in our ward, father does not. Step dad performed the Baptism and Confirmation. Everything inputs fine but when I hit save at the end I get this error: Sorry, "something went wrong loading the requested data. Try refreshing the page, or try again later." I've tried from multiple devices over a period of a week. Does anyone have any suggestions?
Senior Member
#2
poundesk wrote: Thu Jan 06, 2022 4:21 pm I'm getting an error when trying to save a Baptism ordination. Mom and step dad live in our ward, father does not. Step dad performed the Baptism and Confirmation. Everything inputs fine but when I hit save at the end I get this error: Sorry, "something went wrong loading the requested data. Try refreshing the page, or try again later." I've tried from multiple devices over a period of a week. Does anyone have any suggestions?
Have you been attempting it with the upload of the baptism interview form including bishop's and parents' signatures? If not, there is the problem. That is required and has been for quite a while now.
Church Employee
#3
garystroble wrote: Thu Jan 06, 2022 6:04 pm Have you been attempting it with the upload of the baptism interview form including bishop's and parents' signatures? If not, there is the problem. That is required and has been for quite a while now.
There is also an issue with uploading those consent forms that we are working on resolving. It is possible that is the problem. If so, a fix is coming.
New Member
#4
Yes, I have been trying with the consent form.

Thanks! I'll watch for the fix and continue to try.
Church Employee
#5
The fix has been made, it should work now if you try again.
New Member
#6
Tried to upload today, still doesn't work. Error message is the same.
New Member
#7
I am also running into the same issue. I have tried to upload the consent form and get an error and have tried to record the baptism and confirmation and get the error: Sorry, something went wrong loading the requested data. Try refreshing the page, or try again later.

I've been trying all weekend and again this morning.
Community Moderators
#8
At this point calling the GSD is going to be the best course of action.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Church Employee
#9
Call the GSD. If it is variation of the same issue, calling them will help identify what is still causing the issue.
New Member
#10
Sorry, but what is GSD?
Community Administrator
#11
wtsupmd wrote: Mon Jan 10, 2022 5:05 pm Sorry, but what is GSD?
Global Service Desk, aka "Support".

Clerk support > Record-Keeping > membership > contact-us
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#12
I was able to save successfully this morning, so if you've been having an issue, try again.
New Member
#13
imlcs2 wrote: Wed Jan 12, 2022 10:40 am I was able to save successfully this morning, so if you've been having an issue, try again.
I was able to submit today without issue. Thanks!