Blocking access??

5 postsstarted by garyhamon 2021-12-26 23:13 UTC3,210 viewsoriginal topic

New Member

#1
2021-12-26 23:13 UTC

Is it possible to block a specific member from accessing member information in Tools? We have a situation where a member with mental health issues is using Tools to find numbers for women in the stake and sending them inappropriate photos and we need to safeguard everyone as soon as possible.

eblood66

Senior Member

#2
2021-12-26 23:25 UTC

Your best option is to contact the global service department.

russellhltn

Community Administrator

#3
2021-12-26 23:29 UTC

Nothing within direct control of the ward or stake. But contact support. They have the appropriate buttons to deal with this.

But since there may be a time lag before Tools is forced to sync again, depending on how inappropriate the photos are, it would be wise to get law enforcement involved.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

garyhamon

New Member

#4
2021-12-26 23:34 UTC

Thanks! How do I contact the support line?

Those who are receiving the photos are being advised to contact the police, we're just trying to get things locked down before it becomes an even bigger problem.

lajackson

Community Moderators

#5
2021-12-27 00:39 UTC

garyhamon wrote: Sun Dec 26, 2021 4:34 pm How do I contact the support line?

The bishop should call the Global Services Department.