"Contact Us" in Help submenu of LCR redirecting to ServiceNow logout.

New Member

#1
2021-12-16 01:00 UTC

I'm a clerk in need of assistance from church office/global support in order to fix certain member records as well as figure out tithing deposit issues. I went into Help tab and then "Contact Us" and then am taken through a number of URL redirections until finally ending up in a "logged out" screen. Being automatically redirected to log out does not allow me to "contact you" whether that's creating a ticket or request. I'm immediately booted out/logged out when trying to access the "Contact Us" site.

Here is the redirection flow:

- 1st redirect: (shows a uname/password login form - screenshot attached)

Code:

https://servicenow.churchofjesuschrist.org/gsc?lang=eng

- 2nd redirect: (blank)

Code:

https://servicenow.churchofjesuschrist.org/auth_redirect.do?sysparm_stack=no&sysparm_url=https%3A%2F%2Fid.churchofjesuschrist.org%2Fapp%2Fchurchofjesuschrist_samlservicenowldsmainproduction_1%2Fexk7xujocjWAt4As1357%2Fsso%2Fsaml%3FSAMLRequest%3DnVTBjtowEP2VyHcSHLJALUBKQVWRtlsEtJV6WRl7AqaJnXocoH9fJ4SFw8Jhr56ZN%252B%252B9efIIeZHHJUsrt9NL%252BFsBuuBU5BrZuTImldXMcFTINC8AmRNslX57ZnHYZaU1zgiTkyBFBOuU0VOjsSrArsAelIAfy%252Bcx2TlXIosiPL9pcwzFrrJiZ7I9YIViZxW60NhtpPmh5FsIpSHBzJNRmteoVwwl787ysozeqb3WSq6rc4kFV9pTl5WosV9pBKc%252Fg1O1N2L%252FK3VJirT3NIgQTVSPkuCLsQIai8Yk4x6LBPPZmKxepokc9AB4RmO%252B6W6GFPoUeolIqOzHQ%252Fk08I244IjqANdRxArmGh3Xbkzibkw7NO7Q%252FrrbZcmQJf3wE41%252Fk2DRmvtZaan09vElNucmZF%252FX60Vn8X21bgAOSoJ98d0fPsJPsNgcwG8hk1GTCtZIsLdBecyOX9JBJhca%252FgxhS6XTcDHFKLpFb3eVrKY%252Fny1MrsS%252FIM1zc5xa4M5LcraC5joFd%252FcJ0JA2L0p2sqaVVRpLECpTIEn0tqeNP8jm0j7HDk4umJqi5N6Z2gI4ceHeTLhtm%252BZe4hKyD1nysE0wUWP75zpHR2NlnQsQnufaci%252FEWHcx7j1Gk7Z4R9%252B1fPsFTP4D%26RelayState%3Dhttps%253A%252F%252Fservicenow.churchofjesuschrist.org%252Fgsc%253Flang%253Deng%26SigAlg%3Dhttp%253A%252F%252Fwww.w3.org%252F2000%252F09%252Fxmldsig%2523rsa-sha1%26Signature%3DKe%252Bb%252BuMuiioWu4Czx%252F1fBTzvvoLTEtnLs5I%252F9feB%252FcWDLjEGBz%252BkZ89DC%252FXVaK2P28rPxVVHAJsXcRywMIFAxM95N3dRMSPPzWIz8NIzbgNK%252FpqnM7%252BkveNVpDNFP8ls3f%252BQmS6ge%252BVVLaviVW7zAqHGMpU2oHRaqrmP9uJkLyM%253D

- 3rd redirect: (blank)

Code:

https://id.churchofjesuschrist.org/app/churchofjesuschrist_samlservicenowldsmainproduction_1/exk7xujocjWAt4As1357/sso/saml?SAMLRequest=nVTBjtowEP2VyHcSHLJALUBKQVWRtlsEtJV6WRl7AqaJnXocoH9fJ4SFw8Jhr56ZN%2B%2B9efIIeZHHJUsrt9NL%2BFsBuuBU5BrZuTImldXMcFTINC8AmRNslX57ZnHYZaU1zgiTkyBFBOuU0VOjsSrArsAelIAfy%2Bcx2TlXIosiPL9pcwzFrrJiZ7I9YIViZxW60NhtpPmh5FsIpSHBzJNRmteoVwwl787ysozeqb3WSq6rc4kFV9pTl5WosV9pBKc%2Fg1O1N2L%2FK3VJirT3NIgQTVSPkuCLsQIai8Yk4x6LBPPZmKxepokc9AB4RmO%2B6W6GFPoUeolIqOzHQ%2Fk08I244IjqANdRxArmGh3Xbkzibkw7NO7Q%2FrrbZcmQJf3wE41%2Fk2DRmvtZaan09vElNucmZF%2FX60Vn8X21bgAOSoJ98d0fPsJPsNgcwG8hk1GTCtZIsLdBecyOX9JBJhca%2FgxhS6XTcDHFKLpFb3eVrKY%2Fny1MrsS%2FIM1zc5xa4M5LcraC5joFd%2FcJ0JA2L0p2sqaVVRpLECpTIEn0tqeNP8jm0j7HDk4umJqi5N6Z2gI4ceHeTLhtm%2BZe4hKyD1nysE0wUWP75zpHR2NlnQsQnufaci%2FEWHcx7j1Gk7Z4R9%2B1fPsFTP4D&RelayState=https%3A%2F%2Fservicenow.churchofjesuschrist.org%2Fgsc%3Flang%3Deng&SigAlg=http%3A%2F%2Fwww.w3.org%2F2000%2F09%2Fxmldsig%23rsa-sha1&Signature=Ke%2Bb%2BuMuiioWu4Czx%2F1fBTzvvoLTEtnLs5I%2F9feB%2FcWDLjEGBz%2BkZ89DC%2FXVaK2P28rPxVVHAJsXcRywMIFAxM95N3dRMSPPzWIz8NIzbgNK%2FpqnM7%2BkveNVpDNFP8ls3f%2BQmS6ge%2BVVLaviVW7zAqHGMpU2oHRaqrmP9uJkLyM%3D

- Final redirect (page contents attached as PNG screenshot)

Code:

https://servicenow.churchofjesuschrist.org/auth_redirect.do?sysparm_stack=no&sysparm_url=logout_success.do

First redirect after clicking on "Contact Us" in Help menu in LCR (142.41 KiB)

veapeaua

New Member

#2
2021-12-16 01:02 UTC

Also, since "Contact Us" is not working, at least for me, this forum post seems to be the only way to get into contact with support about this issue.

jdlessley

Community Moderators

#3
2021-12-16 01:12 UTC

You can contact your stake clerk and ask him to give you the telephone number. Once you have that you can add the issue you're having with the webpage to your other issues.

JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?

rmrichesjr

Community Moderators

#4
2021-12-16 01:13 UTC

veapeaua wrote: Wed Dec 15, 2021 6:02 pm Also, since "Contact Us" is not working, at least for me, this forum post seems to be the only way to get into contact with support about this issue.

I can't help with the redirect issues, but you should be able to call the Global Service Department on the phone. We're not allowed to post the phone number here, but your stake clerk (or anyone else with a clerk or leadership calling) should be able to give it to you.

rmrichesjr

Community Moderators

#5
2021-12-16 01:14 UTC

Oh, and if you haven't already tried clearing browser cache and deleting cookies, that might be worth a try. There's a chance it might solve the redirect problem.

garystroble

Senior Member

#6
2021-12-16 02:29 UTC

rmrichesjr wrote: Wed Dec 15, 2021 6:13 pm
veapeaua wrote: Wed Dec 15, 2021 6:02 pm Also, since "Contact Us" is not working, at least for me, this forum post seems to be the only way to get into contact with support about this issue.
I can't help with the redirect issues, but you should be able to call the Global Service Department on the phone. We're not allowed to post the phone number here, but your stake clerk (or anyone else with a clerk or leadership calling) should be able to give it to you.

If that is really the case now, you might wish to suppress the phone number on the multiple posts in history on this forum which show the phone number. Many of these were posted by forum community moderators.