How To: Edit / Change 'Your Temple'

19 postsstarted by teresauhamilton4 7,521 viewsoriginal topic

#1
When I go to Serve > Temples > Attending The Temple > Appointments, the temple that shows as 'Your Temple' is not a nearby temple. I would like to change the current (far away) temple to a temple that is much closer to me that I attend frequently. Could anyone help me figure out how to edit / update the 'Your Temple', please?
Community Administrator
#2
I'm pretty sure the temple is based on the temple district for the ward your membership records are in.

If you have a smart phone, you might want to try Member Tools. The "Nearest" tab makes it easy to select your desired temple.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Senior Member
#3
If russellhltn's suggestion works for you, that's great.

If you believe your "far away" temple is not the correct temple assigned to your stake/district, ask a clerk in your unit to look up your unit in a tool called CDOL to see if it's associated with the correct temple. (Most likely the CDOL information is the data source for 'Your Temple.') If the CDOL information is incorrect, your clerk can submit a correction request.

On the other hand, if the CDOL information is correct and your stake/district is closer to another temple, you'd need to discuss your suggestion with your stake/district president. Some stake/district boundaries may be very large and it's possible that your unit is closer to another temple and other units in the stake/district are closer to another temple. Your stake/district president could suggest being assigned to a different temple. That doesn't mean the church will agree, but he's probably the only person in your stake/district whose opinion would be considered in making any changes.

For the most part, I don't believe 'Your Temple' matters too much other than that's the temple where your unit will receive assignments and where you can serve as a temple worker. In some areas, due to COVID-19, I believe some temples are still only open to people from units assigned to them.
Community Moderators
#4
It might be helpful to check if others in your ward are seeing the same temple.
It's possible that a temple won't show if it's currently closed (for a holiday, for annual cleaning, for renovation, for COVID, etc.).
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Church Employee
#5
This is happening because your stake is assigned to that temple. Your stake president could inquire whether it would be possible to have your ward assigned to a different temple district. I don't know if that request would be granted, but he is the one who would need to ask.
#6
Thank you all for your suggestions!

I tried russellhltn's suggestion, but it will not allow me to manually update the temple. Thank you for that!

My husband's temple shows up with the correct temple that is nearby (less than 1 mile away), so it's odd that my temple shows a temple that is 15 miles away. That's okay. I will contact a clerk and ask if they can assign the temple nearby.

This has been very helpful! I appreciate you all!
Church Employee
#7
teresauhamilton4 wrote: Tue Nov 30, 2021 11:01 amMy husband's temple shows up with the correct temple that is nearby (less than 1 mile away), so it's odd that my temple shows a temple that is 15 miles away. That's okay. I will contact a clerk and ask if they can assign the temple nearby.
Now I'm intrigued. You should both be seeing the same temple. There isn't anything in the data that suggests why you and your husband are seeing different temples.
Community Administrator
#8
scgallafent wrote: Tue Nov 30, 2021 1:23 pm Now I'm intrigued. You should both be seeing the same temple. There isn't anything in the data that suggests why you and your husband are seeing different temples.
My guess: The MRN on the account you're using doesn't match the MRN of the membership record in the ward. Having the wrong MRN on the account isn't unheard of. I'd suggest going to the directory or the calendar and seeing what ward pops up.

Another possibility is that your spouse is serving as a out-of-unit leader, such as a bishop for a YSA ward. There's a couple of things that might be happening there that isn't getting applied to you as technically, you're not participating in the ward.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Community Administrator
#9
teresauhamilton4 wrote: Tue Nov 30, 2021 11:01 am I tried russellhltn's suggestion, but it will not allow me to manually update the temple. Thank you for that!
Just to be clear, I was offering a work-around. Not a fix. There is no way to change it.

teresauhamilton4 wrote: Tue Nov 30, 2021 11:01 am I will contact a clerk and ask if they can assign the temple nearby.
The only thing he can do is help figure out why you're seeing a different result and perhaps correcting the error.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Church Employee
#10
Just to clarify some things...

When you and your husband to My Home (https://www.churchofjesuschrist.org/my- ... d?lang=eng), do you each see the same temple in the "My Temple" card?
my-temple-1.png
my-temple-1.png (8.22 KiB) Viewed 5298 times
If you then click on "Schedule an Appointment," you end up at the scheduling site. The card on that page starts with your temple (and says "Your Temple"). Do you each see the same temple there? Does it match what you saw on the My Home page?
my-temple-2.png
Senior Member
#11
scgallafent wrote: Tue Nov 30, 2021 1:57 pm When you and your husband to My Home (https://www.churchofjesuschrist.org/my- ... d?lang=eng), do you each see the same temple in the "My Temple" card?
Based on the original post from teresauhamilton4, I believe she was referring to this URL:
https://www.churchofjesuschrist.org/tem ... ppointment

You provided the URL of the dashboard page. Maybe you are trying to determine if the problem appears in more than one location? Based on my experiences with the Dashboard page, I wouldn't trust it. I have submitted more than one issue regarding that page to the church.
Church Employee
#12
mevans wrote: Wed Dec 01, 2021 9:25 am You provided the URL of the dashboard page. Maybe you are trying to determine if the problem appears in more than one location? Based on my experiences with the Dashboard page, I wouldn't trust it. I have submitted more than one issue regarding that page to the church.
I did that intentionally. We're trying to identify how the different systems are interacting.
Senior Member
#13
I have an idea on why the husband and wife's temple would be different on the scheduling page:
https://www.churchofjesuschrist.org/tem ... ppointment

That page remembers the temple you selected. It behaves like it's stored in a cookie, so if you clear all the information, or use a private browsing session, I believe both people will see the same temple.

I've also seen behavior on the appointment page that after selecting a new temple, the picture of the previous temple was still displayed. I haven't worked on reproducing that yet.
New Member
#14
I am in the Rexburg Idaho Temple district. Last week I was also able to schedule appointments with the Idaho Falls Temple (15 miles away) as well. Now, the Idaho Falls Temple is not searchable for me; I cannot schedule an appointment there. So weird when last week I was able to. Suggestions?
Senior Member
#15
aimazing wrote: Fri Dec 03, 2021 2:22 pm I am in the Rexburg Idaho Temple district. Last week I was also able to schedule appointments with the Idaho Falls Temple (15 miles away) as well. Now, the Idaho Falls Temple is not searchable for me; I cannot schedule an appointment there. So weird when last week I was able to. Suggestions?
My only guess is that your ability to schedule at other temples has to do with the COVID-19 situation in the area. I've noticed that not all nearby temples allow me to schedule appointments. I know one temple where I haven't been able to schedule is in an area where the local government has more strict COVID-19 gathering restrictions, so that's my guess on why I can't schedule that temple. Nothing official, though...just a guess.
New Member
#16
Our stake got approval for the wards and branches in our stake to have different temples. Our stake used to be assigned to the St. Louis temple but one of our branches is much closer to a temple in another state and since 3 wards are closer to the bentonville temple we now have those 3 wards assigned to the bentonville temple. However, the default temple is still set to st. Louis on tools. I thought that there was a way for the stake to update that, but a member of the stake presidency says they found that the ward has to change that somehow. However, no-one seems to know how to do that.
Community Moderators
#17
adamalhinton wrote: Fri Feb 16, 2024 9:35 am However, no-one seems to know how to do that.
The last time I ran into this situation the Church updated the assigned temple, and they set the entire stake for the temple to which most units were assigned. CDOL showed multiple assigned temples, but did not specify which ward was assigned to each one. Since an entire stake is normally assigned to a temple, I am not sure they even have the capability to specify that an individual ward is assigned to a different specific temple. They just assign the stake to multiple temples.

Unless something has changed, you may need to change your temple assignment each time you make a reservation or look for other information at the temple site, and Member Tools will still pick up the stake default temple assignment. I do not believe there is anything the ward is able to do to change it, and I am pretty certain the stake does not control the settings.

You might try sending Feedback through the Member Tools app and see if you get a different response. Be sure to mention that your stake is assigned to multiple temples.
New Member
#18
The temple that shows up as my temple, Provo City Rock Canyon, is in the process of being rebuilt, scheduled completion somewhere around 2027. Every time i want to schedule an appointment in the temple we have been assigned to, I have to manually select from the temple list and search for the Orem Utah temple. Not a big problem, just surprising
Community Moderators
#19
TERRYBEAR wrote: Tue Oct 01, 2024 7:10 pm The temple that shows up as my temple, Provo City Rock Canyon, is in the process of being rebuilt, scheduled completion somewhere around 2027. Every time i want to schedule an appointment in the temple we have been assigned to, I have to manually select from the temple list and search for the Orem Utah temple. Not a big problem, just surprising
A potential workaround is to bookmark the Orem Utah Temple page in your browser:
https://www.churchofjesuschrist.org/temples/details/orem-utah-temple?lang=eng

If you click the Appointments button from there, that temple will be pre-loaded in the temple scheduling tool.
Samuel Bradshaw • If you desire to serve God, you are called to the work.