Membership Records Sync with LDS Tools

2 postsstarted by mzarahemla 1,911 viewsoriginal topic

New Member
#1
Why do I find membership records without pictures yet their picture appears in LDS Tools and vice versa. How do I sync the two?
Community Administrator
#2
mzarahemla wrote: Sun Nov 21, 2021 10:48 am Why do I find membership records without pictures yet their picture appears in LDS Tools and vice versa. How do I sync the two?
Most likely, they do not have an individual photo, but a household photo.

The best way is to ask or help the member upload an individual photo. Doing something with their photos without their consent is asking for trouble.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.