Ministering not showing up?

Hi— For the past several months I have been unable to see ministering assignments in my ward. I can see my own ministering assignment and my own ministering sisters. I can’t even see who my own ministering brothers are. I serve as the stake RS Pres and think it shouldn’t be an access problem. I have tried manual updates several times, as well as uninstalling and reinstalling the app multiple times. I’ve asked several people, but no one can offer any explanation. Help! Thank you!

From the Leader and Clerk Resources (LCR) FAQs

Why do stake and auxiliary leaders and high councilors have only limited access to LCR?
Stake auxiliary leaders and high councilors are primarily responsible to instruct and support ward auxiliary and Melchizedek Priesthood leaders. They orient newly called ward auxiliary and Melchizedek Priesthood leaders and provide encouragement, support, and instruction. They are not responsible for individual ward members. It is the ward clerk’s responsibility to train ward auxiliary and Melchizedek Priesthood leaders on record-keeping tools and responsibilities. If stake auxiliary leaders and high councilors need a list of members for planning purposes, they should request this information through the ward or stake clerk.

But you should be able to see who the ministering brothers are that are assigned to your family (unless none are assigned).

For the past several months I have been unable to see ministering assignments in my ward. I can see my own ministering assignment and my own ministering sisters.

Are you saying you previously were able to see all the ministering assignments in the ward? Were you recently called to the Stake from being something like a Ward RS President, where you previously had access? It's interesting, if you used to see these assignments, and now can't...

I think if there is an issue related to ministering then the not showing up part needs be taken out of there's something like that.

We are having this problem again. People are not able to see who the minister to and who is ministering to them.
The option is not even show form members to select.

Please advise.
Thanks,

In Tools (on android), I select the three bars on the upper-left corner, and click my icon. This then brings up my info, and I see tabs for "Contact", "Household", "Callings and Classes", "Membership Information", and "Ministering". Do these members see all those options except for "Ministering"? Even if they don't currently have any assignments for who they minister to or for who ministers to them, they should still see the "Ministering" tab.

Often data in Tools seems to get "lost". Members have found success by either doing a manual sync, logging out then back in, or deleting Tools and then reinstalling.

BrianEdwards wrote: Mon Nov 20, 2023 11:06 pm Often data in Tools seems to get "lost". Members have found success by either doing a manual sync, logging out then back in, or deleting Tools and then reinstalling.

In Android Member Tools, Settings > Refresh Data has the same effect as logging out and back in - both force a refresh of data.

In Android Member Tools, Settings > Refresh Data...

On my Tools, the "Refresh Data" option shows up underneath the "Temple Recommend Expiration Reminder", with the corresponding smaller font size for a sub-option. This visually makes it so that it does not appear to be a global action for the entire set of Tools data. But everyone talks about it helping out with data sync issues.

Do others see the same thing? Or do others see "Refresh Data" as a top-line option?

Moderator note: This thread topic has forked from the original topic - ministering not showing up in the online Ward Directory and Map. For continued discussion involving not seeing ministering in Member Tools, please post in an appropriate thread in the Android Member Tools App or iPhone/iPad Member Tools App forum. I am sorry that I contributed to forking this thread.

The O.P. states that they tried uninstalling and reinstalling the app several times, and I assumed the newer comment was also relating to that issue. Hence my response specific to the Tools app, even though the thread category is "Main Church Website => Directory". Sorry if I helped propagate a thread fork, I appreciate everything the mods do to try and keep discussion focused and thus beneficial to forum members.

Yeah, it doesn't look like a fork at all. So I moved the whole thread.

Up until recently I was able to see the ministering assignments for anyone in my ward. I am on the Compassionate Service team so this info is needed for my calling. I checked with the team leader and she cant see them anymore either. Can someone recommend what to do or who to call to get this fixed? Thank you.

mim1 wrote: Tue Nov 21, 2023 6:56 pm Up until recently I was able to see the ministering assignments for anyone in my ward.

I've merged your question with an existing thread. Try "Refresh Data" in the app.

I can see the tab, with no data there (which is correct). If I go to my wife I see her ministering sisters and assignments. Currently I'm between callings, so no special privileges and use Android.

BrianEdwards wrote: Tue Nov 21, 2023 7:24 am Do others see the same thing? Or do others see "Refresh Data" as a top-line option?

Same (on Android)
It looks as if it is part of the Temple Recommend section. I think it is at the right level, but needs go be moved to the Account area at the top or the Additional Info odds and ends section at the bottom.

Our Relief Society Assistant Service Coordinator has started seeing this issue. There is no longer the ministering "section" in the individual member page in Tools, but she can browse the long way through the ministering reports summary. Is the "section" going to come back in the individual member page? (It's there for me as stake exec sec).
A re-install didn't help.

caillines wrote: Sun Dec 17, 2023 12:46 am Our Relief Society Assistant Service Coordinator has started seeing this issue.

I have the updated Android App. I can see it there for myself. I just have to select myself and scroll the blue heading all the way to the right to see "Ministering". (It's not super obvious the heading scrolls horizontally.)

She may have to make sure she's looking at an individual and not the household since sisters are assigned to individuals and brethren assigned to households.

I'd think it would work for leadership the same it works for individuals, but that's an assumption on my part.

russellhltn wrote: Sun Dec 17, 2023 1:37 am I have the updated Android App. I can see it there for myself. I just have to select myself and scroll the blue heading all the way to the right to see "Ministering". (It's not super obvious the heading scrolls horizontally.)

Side swiping the page also moves the displayed content for the tabbed pages. To side scroll through the tabs using the page swipe method, swipe the page left. This will scroll right through the tabs, center the next tab, and select or set the focus to that tab and page contents on the screen. Side swiping the page to the right scrolls left through the tabs and tab pages.

I've had another look at her phone (iPhone not android). Latest version of the app. She can see the view household and callings "tabs", and then it goes straight to "add to group" and "add to contacts".
So no viewing ministering info directly from the member "page", but she can still see it in the reports. She's happy that see the info in the "assigned sisters" report, but it's definitely a longer process for her.

I am also a compassionate service coordinator and I need who ministers who info. I cannot see it using my computer or the app on my phone. I deleted and re-installed the app on my phone but that does not work. I can only see my personal ministering assignments and my family's but no one else's.

Elsalee1223 wrote: Sat Mar 30, 2024 12:22 pm I am also a compassionate service coordinator and I need who ministers who info. I cannot see it using my computer or the app on my phone. I deleted and re-installed the app on my phone but that does not work. I can only see my personal ministering assignments and my family's but no one else's.

The Compassionate Service Coordinator calling would be a custom calling and therefore have no calling permissions to view ministering assignments. The Relief Society Service Coordinator and Relief Society Assistant Service Coordinator standard callings have access to the ministering assignments through the Ministering Assignments Summary report available in the Leader and Clerk Resources (LCR) 'Reports' menu. In Member Tools that report is not yet available.

With the recent change to Member Tools those with ministering assignment edit permissions looking for ministering assignments have two menu tiles to use. The first is 'Ministering Assignment' and the second is either 'Ministering Brothers' or 'Ministering Sisters', as appropriate. They also can find ministering assignments in the Ministering Brothers and Ministering Sisters reports found the Reports tile. I suspect that those tiles and the additional reports would not be available to the Relief Society Service Coordinator and Relief Society Assistant Service Coordinator since that would require ministering assignment edit permissions and not just view permissions.