Donation Batch Approvals in LCR Keeps Looping - Unable to submit

The submission process forces a log out, which is normal; but then loops through the same verifications and forces another log out. This keeps looping, never bringing us to the screen where the 2nd approval is required.

This happening for anyone else?

21st Nov and yes round and round then a message flies up " this batch is locked by-----------". Cannott find anywhere that says how to unlock or progress. All very frustrating
Answers please

nigelrowe wrote: Sun Nov 21, 2021 9:13 am 21st Nov and yes round and round then a message flies up " this batch is locked by-----------". Cannott find anywhere that says how to unlock or progress. All very frustrating
Answers please

There's a chance it might be caused by cookie-itis. There's a slight chance that clearing browser cache and deleting cookies might solve the problem.

We have had this issue for over a month. I have tried everything from clearing cache, using a different browser, using a different profile, using incognito mode and beating my head against the monitor. So far the only solution has been to use a different computer to complete the batch. Which is what we have had to do for this entire time

Our experience has been when this happens due to a problem on a Sunday, the original person who started the batch has to first log into the batch on the clerk computer, and then the second person can authorize the batch, again on the clerk computer.