On line donation slip, Ward Missionary Fund drop down

We would like to be able to remove the missionary's names that are not in our ward from the drop down screen from the online donation slip.
Quick question: When a missionary's records are moved out because his family now resides in another unit or we have recently split our ward but, their names still appear in our Ward Missionary Fund, on our on-line donation slip, drop-down under Ward Missionary Fund, many of our members will donate to them even though they dont live in our ward or we dont know where they live. We then have to make sure to transfer that money but, it is an inconvenience to us and misleading to the member donator.
thanks,
RBC

There are two parts to removing the entry. The first is that you have to transfer financial responsibility to the other ward. Financial responsibility does not transfer just because the missionaries record has transferred. The bishop can initiate this transfer in the missionary recommendation system but the other bishop must accept the transfer (also in the missionary system) in order for the transfer to be complete. Once the transfer is complete then your ward is no longer charged for that missionary. Since you didn't mention that you're still being charged, you may have already done this part.

The second is that the account must have a zero balance. If it's not zero then you generally want to transfer the amount to or from the main ward missionary fund to make it zero. Once it's zero then it is usually removed automatically after a couple months. Unfortunately there is no way to manual remove the account so if someone donates to the account during that time it resets the clock. The only recourse we have is to talk to those donors and ask them not to donate to those missionaries.

Also unfortunately missionary accounts lately haven't always been removed in a timely manner. I've seen accounts in our stake hanging around for several months. My guess is that CHQ has changed the programming so that they don't remove an account for someone who came home due to Covid and may still go out. That problem should be mostly gone now so hopefully those accounts will be cleaned up soon. If you have one of those accounts, you might try calling the Global Service Department and asking if they can inactivate the account.

Thank you so much for your feedback.......very helpful!

I believe the original poster was referring to a missionary still in the field, not one whose mission is over or who has come home early. It should not take months for the names to disappear from the drop-down in on-line donations once both bishops talk to the missionary department. The zero balance requirement mentioned is for a missionary name to disappear after their mission is over. I don't believe that is true when the missionary is still serving. In any event, months to transfer between the two wards after both bishops agree is not workable for obvious reasons.

garystroble wrote: Sat Nov 06, 2021 8:48 pm I believe the original poster was referring to a missionary still in the field, not one whose mission is over or who has come home early.

Agreed.

garystroble wrote: Sat Nov 06, 2021 8:48 pmIt should not take months for the names to disappear from the drop-down in on-line donations once both bishops talk to the missionary department. The zero balance requirement mentioned is for a missionary name to disappear after their mission is over. I don't believe that is true when the missionary is still serving.

You'd think that would be true but I don't believe it is. My stake has a missionary who transferred from one ward in the stake to another. There is still a negative balance in the original ward. He shows up in the list of missionaries on the donation page for both wards.

garystroble wrote: Sat Nov 06, 2021 8:48 pmIn any event, months to transfer between the two wards after both bishops agree is not workable for obvious reasons.

My comment about lingering for months was related to accounts where the missionary has returned and the account has been zero for months. But as indicated above, I don't think the system considers whether the missionary transferred or returned. It just shows those missionaries who still have an account in the ward.