Member tools app not signing in

3 postsstarted by carthewa 2021-09-26 01:56 UTC1,766 viewsoriginal topic

New Member

#1
2021-09-26 01:56 UTC

Hi, the member tools app is not recognising my password. I even reset it with the same account online and I get Error Sign-in Failed yet using the same credentials I can login to the main website.

Mikerowaved

Community Moderators

#2
2021-09-27 01:37 UTC

carthewa wrote: Sat Sep 25, 2021 7:56 pm Hi, the member tools app is not recognising my password. I even reset it with the same account online and I get Error Sign-in Failed yet using the same credentials I can login to the main website.

Greetings! I've seen that happen when certain special characters are used in the password. Try changing your PW to just upper/lower case letters and numbers and see if that helps.

So we can better help you, please edit your Profile to include your general location.

russellhltn

Community Administrator

#3
2021-09-27 02:43 UTC

Also give it 20 minutes or so just to give the new password time to get to all the severs.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.