"Unreported expense"

Hello.

On our Finance dashboard we have 2 Action Items listed.

One is an "outstanding expense"which lists the check number and the amount. It was issued August 15, and has not been deposited, so I understand why that is present. I can click on the reference number/check number and it takes me to the expense, as usual. The amount is listed as $87.03.

My question is regarding the second item listed. It is called a "Unreported expense", and the reference number matches the check number, but there is no hyperlink to take me to the check. The amount is listed as ($48.11).

When I review our expenses I indeed see an expense (a physical check) that was issued for $48.11 but the date it was issued was 26 AUG (the action item date is 7 SEP). That physical check for $48.11 still has the status of issued (has not cleared).

I've never seen this before. Anybody know what I need to do with this or why it is listed as an "unreported expense"? I'm hoping that when the member deposits the check the action item will simply go away?

I'm including a screen shot of the action items.

I am having a similar issue with a check. Any help would be appreciated!

thoward1234 wrote: Sun Sep 26, 2021 6:23 am I am having a similar issue with a check. Any help would be appreciated!

Please keep in mind that this is a user-to-user discussion forum. There's no guarantee anyone who can help will ever see this thread. Your stake clerk may be able to help. Or, you might need to contact Church headquarters for help.

I created a ticket with church HQ. They never contacted me, but a week later they marked the ticket as resolved--and the check is now listed as "cleared" and the action item of "unreported expense" is gone.

I can only assume this was some sort or backend/software error that they had to resolve behind the scenes, since the actual check was of course reported (created in the same manner we create all checks in LCR) when it was originally created. That, coupled with the fact that there was no action for us to take in our local unit that could remedy the problem.