Ministering Assignments different in LCR and LDS tools

Our current assignments are different on lds.org in LCR than they are on the LDS tools app. I have updated the app and made sure the changes are all published on LCR. I have checked with other people and they things in LDS tools which are different than on LCR. How do I get the tools app to line up with the currents assignments in LCR.

The most likely reason the data in Member Tools is different from the data in LCR is that the data in Member Tools has not been updated through a sync/update. If a member of your unit shows you the data in Member Tools and it looks different then ask them to do a sync/update to get the latest data. Trying to do a sync/update on Sundays may not happen due to server loads. Doing it on a day of the week may have better results.

I have updated LDS Tools and it is still showing different things.

Is it possible what's in LCR is a "proposed" arrangement that's not yet final?

I don't have access to LCR, so someone else will have to chime on on the steps or what needs to be done to "make it so".

russellhltn wrote: Fri Sep 03, 2021 1:39 pm Is it possible what's in LCR is a "proposed" arrangement that's not yet final?

I don't have access to LCR, so someone else will have to chime on on the steps or what needs to be done to "make it so".

The "proposed" list is a sandbox that is only visible to certain ward leaders. Once the bishop has approved the proposed changes, the respective ward leader (Elders Quorum President or Relief Society President) goes to the proposed list and clicks on the "Review and Publish Assignments" button. This will update the current assignments with what is on the proposed list and data will be available in the member tools app after the next data refresh.

I am the elders quorum secretary so I can see those changes. But I made sure it was the current ones in LCR not the proposed. I only noticed because my elders quorum President noticed and told me about it. The current assignments are different than the ones that show up in LDS tools. Well most of the are the same. They are only different for 2 families which is the weird part.

Chris024 wrote: Fri Sep 03, 2021 3:47 pm They are only different for 2 families which is the weird part.

Any pattern to that? Such as the last revisions not making it to the server that feeds Member Tools?

russellhltn wrote: Fri Sep 03, 2021 3:54 pm

Chris024 wrote: Fri Sep 03, 2021 3:47 pm They are only different for 2 families which is the weird part.

Any pattern to that? Such as the last revisions not making it to the server that feeds Member Tools?

No. This is the first time it’s happened

I am seeing the same thing, but since we recently redid our ministering for RS, is across most of the assignments there. Bishop has approved the changes. Any additional thoughts here? I have submitted a bug report for the Tools app.

I am having the same problem. The proposed changes were published August 1 and show correctly in Current Assignments in LCR, but nobody's Tools app has updated. It's a problem.

tmonster96 wrote: . . . but nobody's Tools app has updated.

Have they done a sync on a day other than Sunday since the updates to LCR? If yes, I would send Feedback through the app to the developers.

Our Relief Society president is reporting the same problem to me. She updated the ministering assignments in LCR, but those changes will not propagate to the devices running the Tools app. I would like to find out if this is a known issue and if it is being investigated.

Additionally, she reported a more serious problem with ministering assignments in LCR a couple of weeks ago. At that time, she and her counselors met to discuss ministering and they made changes in LCR. When they returned to double check assignments that they had made earlier in the meeting, those assignments had been modified, seemingly automatically. She said the assignments were practically changing before their eyes. Fortunately, that was not happening today.

sethd wrote: Mon Sep 27, 2021 9:45 pm Our Relief Society president is reporting the same problem to me. She updated the ministering assignments in LCR, but those changes will not propagate to the devices running the Tools app. I would like to find out if this is a known issue and if it is being investigated.

The forum is a user-to-user help and support. As such we do not have the answer unless someone else has reported the issue, received a response, and reported back. If you have not sent feedback using the link found at the bottom of the page with the issue or using the in-app feedback found in the Help > Contact Us menu item, then we recommend you do so.

I am having the same problem, but only for a few members. I am about ready to deliver a paper copy to the Bishopric telling them to not go by LDS tools.

Yes, I have updated my Tools on both my iPhone and my iPad and I have the same errors - the two databases do not match for some members.

Maybe I will delete the app off my devices and re-install before doing my "zero out".

Without a fix or work around I am about to "zero out" the entire ministering assignment database on LCR wait 24 hours and re-enter all the information.

Any other suggestions?

If these changes do not work then I will "zero out" LCR and use only the proposed assignments database and deliver paper copies to all those needing the information. Perhaps ministering on LDS Tools is not really ready for prime time.

I have found a solution to erroneous updates concerning ministering on LDS Tools when the LCR is correct but does not match what is on LDS Tools, even though a "sync" has been performed.

Go to the LDS Tools App click on "...more".

1. Instead of clicking on "update" which simply updates the database
2. click on "Refresh Data" which will re-download the entire database
3. click on "OK"
It took about a minute for me, but it may take longer depending on the size of your units.

My guess, from an IT standpoint, is that the database on your mobile device became corrupted in some way so that the ministering assignments would not properly sync. Getting a clean database downloand looks to have fixed the problem.

I've sometimes found I've needed to sign out of Member Tools entirely, then sign back in – rather than doing a "Refresh Data" – to make sure I get all of the latest data down.
(For best results, sync during the week rather than on Sundays.)

Yes, I have updated my Tools on both my iPhone and my iPad and I have the same errors - the two databases do not match for some members.

"chasej", I'm uncertain whether you're indicating that other leaders also were seeing these same data mismatches, or if it was just yourself? The fact that you saw it on both your iPhone and iPad is interesting -- I wouldn't expect this to be a user-specific issue, but rather a device-specific issue (not saying it wasn't happening, just that it's interesting to me). Did you check if your Bishop could see the correct assignments on his device?

If others besides yourself are also seeing this issue, then it could possibly be something in the Church's database not providing correct data to users. But if it's only specific to a single leader like yourself, then it might be a syncing/caching issue with your device or account.