Non member records in lds tool

I recently added a death record for a member, and their name is still appearing in tools app. When clicking on the members name in the tools app, the non member spouse’s information is displayed. There is no record for the non member spouse in LCR. How does a ward clerk remove a non member’s information from the tools app?

If the death has been recorded properly, processed, and tools synced, the name should not be appearing.

dalethewhale13 wrote: Sun Aug 29, 2021 4:31 pm I recently added a death record for a member, and their name is still appearing in tools app.

What is showing in the online Ward Directory and Map and in Leader and Clerk Resources (LCR)? If the member does not show there then this is a Member Tools bug. You can report it using the in-app feedback found in the Help > Contact Us menu item. Otherwise you would have to call the Global Services Department (GSD) to get their help.

jdlessley wrote: Sun Aug 29, 2021 5:19 pm

dalethewhale13 wrote: Sun Aug 29, 2021 4:31 pm I recently added a death record for a member, and their name is still appearing in tools app.

What is showing in the online Ward Directory and Map and in Leader and Clerk Resources (LCR)? If the member does not show there then this is a Member Tools bug. You can report it using the in-app feedback found in the Help > Contact Us menu item. Otherwise you would have to call the Global Services Department (GSD) to get their help.

If having followed the advice above to ensure the name (or any other data anomalies are addressed), there are two ways of refreshing the information.

1. Update ie Syncing.
2. Under Settings - Refresh Data - this is more thorough.

These options are available in both Android and iOS versions of Member Tools.
If the issue is still apparent, after trying my suggestions, then follow the other advice given.

A sync in Tools should fix the issue because the data is correct in the headquarters system.