REQUEST: Please put your clerk computers under management

Technology Specialists,
Malware is often proliferated via the Windows platform, especially the older operating systems (e.g Windows 7). Church headquarters is able to push out needed patches to clerk computers (Windows 10) if they are registered with MEM and have IBM Bigfix installed. it is important that all church are manageable by the church ICS team. It is easy to make your machines compliant by following the attached instructions. If any of your clerk computers are not compliant, please help keep church data safe by following these instructions.

Bret, is there any way of telling if a system is already under management?

Second on russellhltn's question, and then add to that question: 6 of the 9 units in my stake are on the list of computers that need to be added, including the 3 computers I just replaced with new units from headquarters last year. I know those 3 computers are running IBM Bigfix since they were first setup, additionally one of the remaining 3 I was just looking at last week because the unit was having problems with their batch and happened to notice while I was debugging it that IBM Bigfix was running on it. So why would new PCs from headquarters not already be running IBM Bigfix, and if it's running but headquarters is still not reporting them in asset management, how do we fix that?

Could you pass me the PDF in Spanish? (Please)

Our computers are located in the Draper Ut. department of corrections prison system. I'm not sure if you can push updates to them. What is your suggestion on how to proceed.

russellhltn wrote:Bret, is there any way of telling if a system is already under management?

I just got an email from MHT stating that 2 of our clerk PCs are not under church management with a link to this thread, so it looks like if you have non-compliant PCs, you'll be notified.

How? Is there any instruction to put ward clerk computer under management?
And what is the management system?

The email I received did not tell me how, only this website url.

Thanks
Tomy

tomyhuang wrote:How? Is there any instruction to put ward clerk computer under management?
And what is the management system?

The email I received did not tell me how, only this website url.

Please see the attachment to the first post in this thread.

Gracias

Please put our computer under your umbrella

gbrady007 wrote:Please put our computer under your umbrella

This is something you'll have to do manually by following the instructions in the attachment to the first post in this topic.

Should this software be installed on other computers such as Family History Center and other Stake Computers?

jim9herr wrote:Should this software be installed on other computers such as Family History Center and other Stake Computers?

This applies to clerk computers. Until directed otherwise, I would not to them to FHC computers.

Assuming the stake computer is for the stake clerk, then it should be included. If you're talking about something else - uhhhhh, what stake computers?

Is there a way to verify the proper installation and operation of the management system by the STS once the computer is rebooted?

If you follow the directions on computers that were setup using an older provisioning tool, be ready for a mess once it finishes installing the updates. (says it can take up to 24 hours) It will change your accounts up and lock the units out. I am disappointed that Church IT does this without using email to inform an STS of the changes and what needs to be done. Having Wards panic on Sunday while you run around guessing what new thing the IT department decided to do is fairly frustrating. Information is key and church IT should use the same technology they are in charge of to provide notifications to the STS.

One problem caused by the recent change in Technology Specialist callings is that there is no longer a single "the STS" in a stake. Some stakes have a dozen or so Technology Specialists, with no single point of contact.

I am attempting to do the install, but get the

404 - File or directory not found.
The resource you are looking for might have been moved, had its name changed, or is temporarily unavailable.

I double and triple checked the URL and had typed it in correctly.

The link in the PDF works for me. I clicked on that link.

If you're typing it, note that the last part is "enrollchurchcomputer-localunit.exe". That dash is part of the name, not a mark indicating "continued on next line".

Do we assume our computers are under management if we have not received any word to the contrary?

lajackson wrote: Tue Aug 31, 2021 12:09 pm Do we assume our computers are under management if we have not received any word to the contrary?

From what I've seen, I would have to say, yes. I fixed 1 of 2 that were flagged in my stake using the link and saw that Sophos was still running on that machine. That tells me it was NOT getting the proper management from HQ.

Mikerowaved wrote: Tue Aug 31, 2021 12:36 pm I fixed 1 of 2 that were flagged in my stake using the link and saw that Sophos was still running on that machine. That tells me it was NOT getting the proper management from HQ.

Hmmm, I may have to revisit some machines. I think I have a couple still running Sophos last I checked. I put them on back burner when I was told they were getting replaced, but with the chip shortage, I'm not sure when they will arrive.

But I haven't received any notifications.

russellhltn wrote: Tue Aug 31, 2021 2:18 pm...but with the chip shortage, I'm not sure when they will arrive.

Yes, I considered passing on putting my 2 problem PC's under management since I was notified by FM that we were on target to get all of ours replaced this year. Good thing I was notified too, as they originally has us down for 2 less than what our stake needs.

The one PC I worked on took about 2.5 hours to finish updating. It was way behind in Microsoft updates, since the policy for updates showed they were supposed to be under the control of HQ, it apparently sat there and didn't receive any updates for quite some time - including critical ones. This alone should be a wakeup call for STS's visiting this thread because they received the notification.

Just got a update from FM that we won't see our new machines until January. At this point, I'm not sure as I'd count on anything until the boxes arrive on my doorstep.

Three questions to ask yourself:

• When will the chip shortage end?
• If you were a manufacturer, what models would get the limited supply? High-profit, or low-profit?
• Which models does the church buy?

please seeking help on how to put clerks computer under management step by steps?

sslatu wrote: Sun Sep 05, 2021 11:30 am please seeking help on how to put clerks computer under management step by steps?

The step by step instructions are in the attached document to the first post to this thread.

Running the install shows that it installs "BESClientHelper". Presumably if you have "BESClientHelper" listed as a service, this may not be needed.

In my case, I installed it because I had a unit computer that was running really slow and wasn't ridding itself of Sophos. The tactic worked.

Link is not working, Ive been trying to download the .exe file but its not loading, any help?
Or do I need to call the Global Service?

cnunezv wrote: Thu Sep 16, 2021 9:29 pm Link is not working, Ive been trying to download the .exe file but its not loading, any help?

It's working for me. I tried it even when not logged in.

Be aware that the dash at the end of the line is part of the link and not a "continued on next line" mark.

This thread is rather old, but might be the right people to answer my questions. The new clerk computers we received are provisioned with MS Endpoint Manager, including the SCClient (Software Center). Is Software Center to be used or is this for workforce accounts of Church employees? Most of my clerks have not run the client. Those that have, aren't able to actually download any app updates that are recommended in the Software Center. Updates fail without ever downloading. Are others experiencing the same thing? Any reason to keep SCClient.exe on the clerk computer?

I haven't seen any guidance on this SCClient app..

Yes I’m experiencing exactly the same thing. Says it is downloading, but nothing happens!

The liveupdate link no longer seems to work. I get an unauthorized page. I'm the Stake Technology Specialist.

same here

russellhltn wrote: Thu Aug 12, 2021 2:20 pm Bret, is there any way of telling if a system is already under management?

You can see whether the system is managed by navigating to settings and searching 'access work or school' - it should indicate that is is managed by group policy. If there is no management profile there, it will be blank. Following the guide linked above should fix that.