schedule temple appointment

We are able to log in to our church account but when we try to sign in to make a temple appointment the page can not be reached.

I have had that problem in the past. For me, clearing cookies did not fix it (Chrome or Firefox) but using incognito mode on Chrome worked. I submitted feedback and was told that the problem has been escalated to higher-tier support.

I recommend you try incognito mode or clear your cache and cookies and see if that helps.

When I make reservations for my spouse and myself to do proxy endowments, she and I receive confirmation emails but the reservations don’t appear on her My Appointments page. These reservations do show on my My Appointments page. How can this be fixed?

kristenbrown5 wrote:When I make reservations for my spouse and myself to do proxy endowments, she and I receive confirmation emails but the reservations don’t appear on her My Appointments page. These reservations do show on my My Appointments page. How can this be fixed?

I recommend you send feedback from that page. It is possible that your spouse would need to make their own appointment to see it on their appointments page - I'm not sure as anyone on this user-to-user mutual help forum knows the answer. The temple appointments pages are quite new and it's possible they are still working out the kinks.

davesudweeks wrote:I have had that problem in the past. For me, clearing cookies did not fix it (Chrome or Firefox) but using incognito mode on Chrome worked. I submitted feedback and was told that the problem has been escalated to higher-tier support.

I recommend you try incognito mode or clear your cache and cookies and see if that helps.

I've been getting the same error...from my phone, and two computers. I've tried multiple browsers, private mode, and clearing cache and still can't get in. I keep getting a grey page which sometimes shows the error "id.churchofjesuschrist.org refused to connect.". I'd love to know what to do to be able to fix this and be allowed to schedule an appointment! How do I get higher tier support on this?

Bnjm1n wrote:I've been getting the same error...from my phone, and two computers. I've tried multiple browsers, private mode, and clearing cache and still can't get in. I keep getting a grey page which sometimes shows the error "id.churchofjesuschrist.org refused to connect.". I'd love to know what to do to be able to fix this and be allowed to schedule an appointment! How do I get higher tier support on this?

Official support is via the feedback link at the bottom of most church web pages. You may need to be patient but persistent to work up through the support levels - you will likely get the same recommendation at first to clear cache and cookies or use incognito/private mode. You might indicate on the first report that you have already done that and perhaps the service missionaries will escalate you sooner. Also keep in mind that when the church servers are overloaded, unexpected behavior can occur (I don't know if this could be related, but odd things sometimes seem to happen more frequently when the servers are overloaded).

I am having the exact same problem. I have cleared my cache and cookies, tried incognito, and nothing works. I sent a message through the feedback link as mentioned above. Hopefully something will be done to fix this error.

princesa225 wrote:I am having the exact same problem. I have cleared my cache and cookies, tried incognito, and nothing works. I sent a message through the feedback link as mentioned above. Hopefully something will be done to fix this error.

The only other suggestions I have are:
1. Try a different browser.
2. Try it on a day other than Sunday - Sundays are difficult days for the church systems and many things don't work as desired on those heavy use days.

My Father and I are living together. When I schedule an appointment, it shows up on his list, with my name in the attending column. He can not schedule anything because it says he has reached the limit for that ordinance. He doesn’t have any ordinances scheduled, just me. It’s like I’m linked as his spouse or something. Any suggestions? I’m single. He’s widowed.

I would suggest calling the temple directly and seeing if they can help you.

Thank you!

I've been getting the same error.
I have tried the Tools app and Chrome browser on my android phone and then my windows 10 desktop using Chrome. I tried on my desktop using windows edge and I could schedule an appointment.

FYI: Only Windows 10 desktop with Chrome gives me the above error with the sad face. My Phone does not give me an error at all; it just does not work... like the links disabled in tools to reserve a time slot.

davesudweeks wrote:

princesa225 wrote:I am having the exact same problem. I have cleared my cache and cookies, tried incognito, and nothing works. I sent a message through the feedback link as mentioned above. Hopefully something will be done to fix this error.

I have the same problem - try the same solutions and it doesn't help, I wait a day or two and it works, then doesn't - today I get: id.churchofjesuschrist.org refused to connect - no matter what browser, device, mode, etc.

same thing happens to me and same error message for two days running now.

jamador7 wrote:same thing happens to me and same error message for two days running now.

On another thread, I saw there was a problem reported with the LCR portion of the church website yesterday that was fixed and is back again today (they are working on it). I don't know if that has a spill-over effect to the temple reservations sites, but if it does it could explain the difficulties. If you can reserve over the telephone with your temple, I recommend you try that. If not, we just have to be patient. The developer group is quite small and always work as quickly as they can on these issues.

janiecej wrote:My Father and I are living together. When I schedule an appointment, it shows up on his list, with my name in the attending column. He can not schedule anything because it says he has reached the limit for that ordinance. He doesn’t have any ordinances scheduled, just me. It’s like I’m linked as his spouse or something. Any suggestions? I’m single. He’s widowed.

I am seeing something similar. I do not work for the Church, but I work in software testing and see something similar pretty often. I think they are using cookies to keep track of who is logged in, but aren't totally clearing cookies. So, parts of the software think the other person is still logged in. I can avoid this by

• Using "Incognito Mode" on Chrome
• Using a different browser (ex. one use Chrome, one use Firefox)
• In Chrome clicking the head icon in the upper right-hand corner and clicking"+ Add". That adds a separate profile. Then if you both use different profiles, you should avoid this problem

I'm getting errors when trying to access my temple appointment schedule as well. I have an upcoming appointment that I was able to book about a week ago, but I can't access the screen to view the appointment time, or add another ordinance. I just get an error screen that states, "id.churchofjesuschrist.org refused to connect".

I haven't been able to reproduce this myself, but you may try going to the church's main website https://www.churchofjesuschrist.org/?lang=eng and sign in there first. If it shows you are signed in, sign out, then sign back in again. Then, navigate to temples and temple appointments. (Instead of going to temple appointments directly and signing in from that site)

If you still encounter the issue - do the first part above - sign in to the main church website. Then in a new tab go to your email and look for the confirmation email of your appointment. The email should have a button or link to edit the appointment which is designed to take you directly to your appointment - After signing in to the church's website, try clicking that.

My wife just ran into this. The things I mentioned above didn't work for her. The only thing that did work for her when she got into this state was trying a different browser. She was using Chrome, but when she tried Firefox, that worked. I'm not on the team that handles this part of the website, but I'll see what I can do to escalate the issue.

cstaber wrote:The only thing that did work for her when she got into this state was trying a different browser.

There is a long-standing issue with church webpages and cookie build-up. We usually advise trying incognito mode, but using a different browser will work too.

russellhltn wrote:There is a long-standing issue with church webpages and cookie build-up. We usually advise trying incognito mode, but using a different browser will work too.

That's still a great place to always start! Unfortunately, this is a bug that isn't solved by the standard cache/cookies/incognito. I'm sure they'll have it fixed soon, though!

I do not receive emails of my temple appointments, but my spouse does. I had in the past but no longer do.

kmwyndham wrote: Thu Dec 01, 2022 7:28 pm I do not receive emails of my temple appointments, but my spouse does. I had in the past but no longer do.

Are your messages in your spam bucket? If so, it might help if you put the sending email address in your allowed senders list. Otherwise, it's possible the cause is similar to the problem(s) discussed here:

https://tech.churchofjesuschrist.org/fo ... ge#p237665

https://tech.churchofjesuschrist.org/fo ... ge#p237664

Based on what I have read on the topic, my personal guess is the problem(s) are likely to get worse before they get better.

Who keeps changing everything? Just when you figure something out, you go and change it again. Don't you know it is hard for older people to figure this stuff out. Tell the young people to just leave things alone!!!!

nannygoat4 wrote: Mon Dec 11, 2023 9:12 am Who keeps changing everything? Just when you figure something out, you go and change it again. Don't you know it is hard for older people to figure this stuff out. Tell the young people to just leave things alone!!!!

Nobody here has any influence over any of those decisions--not even those of us who generally agree with you. The best place to try to influence such decisions is the Feedback button or link.