Online Donations Not Working.

For about a month now, there has been an error page that has popped up when I try to access online donations. I have made sure I am signed in, I have tried refreshing the page, but I am still not getting anywhere. I am not sure if it is just an error on my side or a glitch in the website? Any help would be appreciated.

What exactly does the error page say? (minus any personal/confidential information that should not be made public)

It's possible that clearing the browser cache and deleting relevant cookies _might_ help. If you have a browser that has an incognito or private mode, that might be worth trying. Others might reply with other suggestions.

In order to get official help/support, please use the 'Feedback' button or link. If you have already tried clearing browser cache and deleting cookies, make sure to say you have already tried that to avoid being told to do that.

FWIW, I just completed an online donation moments ago. No issues. I am using the Chrome browser in Win10.

Some of my online donations are missing. Last year, I went to my ward clerk who gave me both my donations and my husband's. But this year, 2021, my husband is dead; thus, all my donations should be visible. February is missing entirely although it appears on my bank statement. Are the donations entered electronically/by computer? Or does a tech person enter them? Thanks for your help! HELP!

Were the missing donations made using your deceased husband's Church Account? If so you can ask your ward clerk to provide a statement for your deceased husband.

Were all your donations made online at donations.churchofjesuschrist.org? Or were some made using the paper donations method? All donations made online at donations.churchofjesuschrist.org using your Church Account credentials will appear on your Donation History page. If some were made using the paper Tithing and Other Offerings slip then they may have been processed under your deceased husband's name.

For all cases contact your ward clerk to see what the ward has for donations under your name and account as well as under your deceased husbands name and account.

I haven't been able to use the online donations page either. All that loads is the donation history and statement. There is no online "donation slip" like there used to be. I've tried logging off and logging back in. I've tried accessing it from my laptop, phone, and iPad and nothing changes. I've sent feedbacks for 3 weeks now and I've not received any response. I normally use Chrome, but tried using Bing and still can't find the donation slip. It goes automatically to my donation history.

lcorrales wrote:I haven't been able to use the online donations page either. All that loads is the donation history and statement. There is no online "donation slip" like there used to be. I've tried logging off and logging back in. I've tried accessing it from my laptop, phone, and iPad and nothing changes. I've sent feedbacks for 3 weeks now and I've not received any response. I normally use Chrome, but tried using Bing and still can't find the donation slip. It goes automatically to my donation history.

Did you move from one country to another? IIUC, online donations are not available in all countries.

Another quick experiment would be to clear browser cache and delete relevant cookies. Having tried different devices and browsers would seem to indicate that probably won't help, but it might be worth a couple of minutes to try.

A method with much higher likelihood of success is to contact your ward/branch clerk. If he does not have an answer, he can connect you with the Global Services Department, who can almost certainly find an answer.

rmrichesjr wrote:

lcorrales wrote:I haven't been able to use the online donations page either. All that loads is the donation history and statement. There is no online "donation slip" like there used to be. I've tried logging off and logging back in. I've tried accessing it from my laptop, phone, and iPad and nothing changes. I've sent feedbacks for 3 weeks now and I've not received any response. I normally use Chrome, but tried using Bing and still can't find the donation slip. It goes automatically to my donation history.

Did you move from one country to another? IIUC, online donations are not available in all countries.

Another quick experiment would be to clear browser cache and delete relevant cookies. Having tried different devices and browsers would seem to indicate that probably won't help, but it might be worth a couple of minutes to try.

A method with much higher likelihood of success is to contact your ward/branch clerk. If he does not have an answer, he can connect you with the Global Services Department, who can almost certainly find an answer.

I haven't moved. I'm at the same address. I mean, it seems to be a glitch with the site, so I'm not sure how my ward clerk can help.

lcorrales wrote:I haven't moved. I'm at the same address. I mean, it seems to be a glitch with the site, so I'm not sure how my ward clerk can help.

Your ward clerk can connect you with the Global Services Department. If they can't find a solution directly, they can escalate the problem report to engineering to get it fixed.

rmrichesjr wrote:

lcorrales wrote:I haven't moved. I'm at the same address. I mean, it seems to be a glitch with the site, so I'm not sure how my ward clerk can help.

Your ward clerk can connect you with the Global Services Department. If they can't find a solution directly, they can escalate the problem report to engineering to get it fixed.

Thank you!

Something you haven't mentioned trying is a different browser or computer.

Church websites have problems when the cookies build up. I'd suggest you try incognito mode as a test. There's a good chance that GSD will ask you to do that if you haven't already.

russellhltn wrote:Something you haven't mentioned trying is a different browser or computer.

Church websites have problems when the cookies build up. I'd suggest you try incognito mode as a test. There's a good chance that GSD will ask you to do that if you haven't already.

I've cleaned out my cookies, cache, etc. I've tried the incognito way as well. I still don't get the online tithing slip so I can fill it out for my tithing. None of my feedback emails have been responded to. It's obviously a website technical issue but I don't understand why no one is responding to my help requests.

I keep getting this on the donation page. This page isn’t workingIf the problem continues, contact the site owner.
HTTP ERROR 400

There's a chance clearing your browser's cache and deleting relevant cookies might help. If you have other devices/computers or browsers available, they might be able to get through.

Have you successfully donated online before? If not, are you sure you are in a country where online donations are supported? If you have not donated online before and are in a country where it is supported, please make sure your Membership Record Number is connected with your account. Your ward clerk could help with that.

If the above do not help, you could use the Feedback button to request official help. This is a user-to-user discussion forum, so nobody here can help directly.

I have made all my Church donations online for years. This week, Mar 7-9, 2023 my donation screen gives me the following error message:
" This page isn't working, HTTP Error 400
1. from website: donations.churchofjesuschrist.org
2. I use google chrome
[Personal information removed]

Did you try clearing your browser's cache, deleting cookies, and (if feasible) trying a different device or browser?

Did you just move from a country where online donations are allowed to one where they aren't?

Were there any other recent changes made to your account or profile?

Does the problem persist for more than a few hours? ... more than a couple of days?

I haven't been able to get to the donation page. The most I get is a blank window titled "Submit This Form"

Oops, spoke too soon: Looks like it's a proxy error:

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request

Reason: Error reading from remote server

I guess that might explain why it's taking too long to display the web page.

And… now it's working.

Online donations do not work, it pop up a message that reads Are you older than 13 years old? when I click NO it just freezes.However, if I click Yes it shows that 13 years old can not make donations. It is just the online donations page that does let me in. I have cleared my browser's cache and deleted all the cookies without success.

Previously I have been using the paper slip method but bc my busy schedule and work, I would like to make online donations.

Also when I check my profile it shows my membership number, so I guess it is linked to my LDS account.

Thanks

Shawn

Are you able to view your ward directory and calendar? If so, that's fairly strong evidence your MRN is linked to your Church Account.

Not seeing a location for you. Some countries don't have online donations enabled.

Your ward clerk can probably help you get past the difficulties and get online donations set up if it can be done in your area.

I'd suggest using incognito mode. I wouldn't be the least bit surprised if it's our old friend, the cookie buildup problem.

I tried to pay tithing and fast offering online.
I log in to lds.org. I use a yubikey for mfa (2fa).
For the past couple of weeks I get:

This page isn’t working If the problem continues, contact the site owner.
HTTP ERROR 400

I tried clearing cache on chrome but the page still has the http error 400.

Solved: I opened up an incognito window. I log in to lds.org with my yubikey and the donation page loaded.

not related - Now if only Members Tools app can log me in with a yubikey. I received a response that they are workng on MFA (2FA) for the Member Tools app.

Did you try clearing your browser's cookies for the Church's domain(s)? That might solve the problem without having to go incognito.

rmrichesjr wrote: Sun May 07, 2023 9:29 am Did you try clearing your browser's cookies for the Church's domain(s)? That might solve the problem without having to go incognito.

That worked for me!

I am trying to reconcile my donations for 2023 and am not able to get in. At one point, the site recognized me and I went ahead as usual to log in and see my donation history, etc. Then I got transferred to (can't remember, I've been here for almost a half hour with no success. HELP!!!!!

Try incognito mode. Many church webpages have problems with cookie build-up causing them to act odd.

WHY WHY WHY How do I then PAY??????????

judyannshumway wrote: Sat Dec 02, 2023 4:51 pm WHY WHY WHY How do I then PAY??????????

If incognito/private mode does not work, meaning clearing the browser cache and deleting relevant cookies probably won't work, then a different browser, computer, or device might allow you to pay online. If not, if your situation allows, writing a check, putting it in an envelope with a paper donation slip, and handing it to a member of the bishopric can still work. It might not be as convenient, but that method worked for many years prior to the arrival of online donations.

Just on this page scroll all the way down and click on resources. Then click on donation

Can not log in to Donations to make a donation

janbarrett513 wrote: Tue Mar 05, 2024 6:15 am Can not log in to Donations to make a donation

Two things to note. First, are you in an area that has online donations available. To find out, speak with your unit clerk as he should be aware if that capability exists for your unit. Second, does your Church account have your membership record number recorded in the account profile? You can check by logging into your Church account and selecting 'Profile' in the Account section and scrolling to the bottom of the page under the 'Membership Record Number (MRN)' section.

If your unit has online donations capability and your Church account has your MRN recorded in it we can further assess your issue if you describe what happens when you try to log in. What error messages do you get?

Another bit of information that can be useful is whether or not you were able to log in to Donations in the past vs. this is your first time attempting to access the donation system.

I can't find the donation online option

Atwahma wrote: Thu Mar 14, 2024 12:48 am I can't find the donation online option

The link to the Donations page is found in the Resources menu (grid of nine square dots) on the main menu bar of the Church website.

Atwahma wrote: Thu Mar 14, 2024 12:48 am I can't find the donation online option

If you cannot find the link as described just after your post, check with your ward/branch clerk. Online donations may not be available where you live. Your clerk will know.