Access denied to temple prayer roll

We have some members in our branch who would like to submit names to the temple prayer roll. However, they get access denied if they try to access the link (despite being logged in).
My assumption is that the page is only available to endowed members, but I just wanted to get clarification on that.

Also, if this is indeed the case, then I just wanted to let know that this isn't great from a UX perspective. It would be better for users to receive some feedback as to why they can't use a certain feature, rather than just a big red text stating "Access Denied".

Can those people see the ward directory or calendar on the web site?

I am a member and I am logged in and I get a "page not found" error. I am using the link provided (in my case on the Seattle Temple website). This has been happening for several weeks. Have they shut it down and just not removed the links?

What happens when you visit this link? It works for me.

https://www.churchofjesuschrist.org/temples/prayer-roll

kristjang wrote: Sun Nov 01, 2020 7:21 am We have some members in our branch who would like to submit names to the temple prayer roll. However, they get access denied if they try to access the link (despite being logged in).
My assumption is that the page is only available to endowed members, but I just wanted to get clarification on that.

I just tested it and it works fine for me. I tried more than one temple. I also tried logging in as one of my children (oops, I'm probably violating the click-through user agreement). The child has a proxy baptism & confirmation recommend. The temple prayer list page came up just fine, so it doesn't seem to be related to whether or not the person is endowed. Another use case I cannot test is someone without a current recommend of any sort.

An unfortunate, but frequent problem on church websites is old browser data/cookies causing problems. Try having the members with problems clear all their browser data or logging in through a private browsing session to see if that solves the problem.

I keep getting the message, "There seems to be a problem"

No matter which Temple I access the message is the same. It just won't let me submit names.

Thanks. ..

Swainseye10 wrote: Sun Mar 26, 2023 7:32 am I keep getting the message, "There seems to be a problem"

No matter which Temple I access the message is the same. It just won't let me submit names.

Thanks. ..

Have you tried the suggestion in the last paragraph before your post?

When trying to submit names on a prayer roll to the temple it keeps giving me an error so I’m unable to submit who and where can I go to fix this?

ylarsen wrote: Thu Jul 06, 2023 2:00 pm When trying to submit names on a prayer roll to the temple it keeps giving me an error so I’m unable to submit who and where can I go to fix this?

Use the "Feedback" link on the bottom of the page.

I would suggest you try an incognito window first. If that works then try clearing cookies in your browser and see if that fixes the issue.

I am getting the "There seems to be a problem" message when trying to submit names on the online prayer roll, have checked with my local ward and there are no restrictions on my account. What can I do to fix this?

Have you tried the suggestion to use incognito mode?

Yes, not very user friendly. Better to explain why. List alternative solution. I feel like my faith that my friend will be healed - blessed is being challenged.

LarryShaneYates wrote: Tue Apr 15, 2025 11:43 am Yes, not very user friendly. Better to explain why. List alternative solution. I feel like my faith that my friend will be healed - blessed is being challenged.

There are at least 2 other ways that immediately come to mind:
1. You can write the names on a slip at the temple - the temple closest to me has at least 3 stations to do that.
2. You can call the temple and give the worker the names over the phone. If you are calling after hours, leave a message and they will add the names for you the next morning.

I'm not sure, but I think some temples accept prayer roll names via email. If you look up your temple on the Church web page, it should display a phone number to call and link to send the temple an email.

LarryShaneYates wrote: Tue Apr 15, 2025 11:43 am Yes, not very user friendly. Better to explain why. List alternative solution. I feel like my faith that my friend will be healed - blessed is being challenged.

Another thing to try is to talk to your ward clerk and make sure your records are in your ward. The prayer roll system might be checking that you are submitting names to the temple that you are a part of.
Another way to check if you're connected to the right temple is using the temple appointment system (for me that defaults to my temple).

My wife has sent multiple emails to Salt Lake over this issue. She and our kids got new recommends over the summer and cannot make temple appointments nor submit names to the prayer roll. She contacted Salt Lake, they had some suggestions: deleting cookies, try different browsers, using tools instead of the webpage and vice versa. Nothing has worked. After letting them know this they replied saying it must be something that the unit did and needs to fix. But what? She has asked the branch and they don't know. Anybody else had this issue and been able to solve it?

mikelloyd wrote: Thu Mar 12, 2026 12:40 am My wife has sent multiple emails to Salt Lake over this issue. She and our kids got new recommends over the summer and cannot make temple appointments nor submit names to the prayer roll. She contacted Salt Lake, they had some suggestions: deleting cookies, try different browsers, using tools instead of the webpage and vice versa. Nothing has worked. After letting them know this they replied saying it must be something that the unit did and needs to fix. But what? She has asked the branch and they don't know. Anybody else had this issue and been able to solve it?

By having "sent multiple emails to Salt Lake over this issue," do you mean she has used the "Feedback" link, which can become an email thread? Or is she somehow emailing someone else? If you're participating in an email thread that was initiated from Feedback, you don't know who you're talking with. Your issue might start off with a first level support person and could later get changed to a more senior-level person handling the issue. I think it's important you stick with one thread and keep the conversation going on that, rather than creating new threads. She might need to be pushy about having done all she can do and having talked to the unit before the issue gets escalated to someone else. She could even ask in the thread if someone else can look at the issue. I've somewhat given up on trying to resolve technical issues via Feedback due to the battle there seems to be to get the issue promoted to someone who can do something about it. All I can suggest is to be firm and repeatedly push back on whoever isn't resolving your issue in hopes that it will get escalated to someone who can help.

Another option could be to enlist the help of a clerk or assistant clerk and have this person contact member services about the problem. Your clerk might have to occasionally follow up, and it might take several weeks, but it's another method to try.

And since you can't make temple appointments, here's a suggestion I haven't tried: talk to your local temple about the problem. They (especially the temple recorder) might be able to get feedback about the problem sent through the temple department. I don't know how things work, but my perception is that the temple department may have different software engineers than whoever does the member tools systems. I don't know which group creates the prayer roll and reservations system, but there might be different teams who need to work together to resolve the problem.

There are people who work for the church, who, like other companies, have an overload of projects to complete, and issues like this might not be at the top of their list. Sometimes, church employees participate in these forums and provide helpful information about problems we discuss, but that isn't too often.

mikelloyd wrote: Thu Mar 12, 2026 12:40 am My wife has sent multiple emails to Salt Lake over this issue. She and our kids got new recommends over the summer and cannot make temple appointments nor submit names to the prayer roll. She contacted Salt Lake, they had some suggestions: deleting cookies, try different browsers, using tools instead of the webpage and vice versa. Nothing has worked. After letting them know this they replied saying it must be something that the unit did and needs to fix. But what? She has asked the branch and they don't know. Anybody else had this issue and been able to solve it?

Yet another option would be to come up with a defined process of "this works, but then I do this one thing, and now it doesn't work". Not only does that help ensure it's not somehow "user error" (which even though sometimes we're adamantly sure it's not, it can be), but it also then provides a specific use-case for a support person to look at.

For you, the process might be the following:
1) Find a person (yourself, the clerk) that can successfully do those things in a browser session
2) Have that person test and verify it works for them (submitting a prayer roll name, etc)
3) Have that person log out of their church account, keeping the browser session open
4) Have the other person (your wife) log onto their church account, using the same browser session
5) Have the other person try the exact same steps (submitting a prayer roll name, etc)

If everything is as advertised, then (2) will work, but (5) will not work. This way even if Church Support might suppose it to be "user error", you can let them know that it's using the exact same browser session and only changing who is logged into their church account.