Member tools editing created lists

On iPhone or iPad, unable to edit my personal lists. Appears to work but then the editing disappears and returns to the original version. Also cannot delete any list created whether it is empty or has entries.

This is happening to our iPhone as well. Seemed to start with the upgrade to 4.1.1

Seems an easy problem to catch before in update. Does anyone have a solution?

I need to be able to email or text all the Relief Society Presidents in the stake, but the lists function will not let me update the current presidents. Each time I try to edit, it returns to the old list. Can anyone tell me how to fix this? It would be such a handy tool if it actually worked.

jillmwhitaker wrote:I need to be able to email or text all the Relief Society Presidents in the stake, but the lists function will not let me update the current presidents.

The current presidents need to be entered by the clerk in Leader and Clerk Resources. Then, after you sync Member Tools the next day, the lists function should give you the current presidents. You cannot update them using Member Tools.

This was not really answered or fixed…
Deleting user created lists in LDS tools is not functioning, working correctly.
iOS LDS tools app…
Any ideas on how to do delete these lists.
Tried uninstalling and reinstalling the app.

This feature has been broken for over a year, many of us rely on user-created lists to perform our callings, seems very strange that this issue has gone on for this amount of time and has not been resolved. What is the ETA on fixing this bug.

jcutright wrote: Sat Jan 08, 2022 9:38 am This feature has been broken for over a year, many of us rely on user-created lists to perform our callings, seems very strange that this issue has gone on for this amount of time and has not been resolved. What is the ETA on fixing this bug.

The only thing we can do is be patient and wait for the developers to code a fix. The church rarely, if ever, provides timelines on any features or fixes and the developers operate based on the priorities given to them. Posting in this user-to-user mutual help forum is useful if someone knows of a workaround they can share but is not an official way to report a bug - that would be feedback from any church web page or from the MemberTools app. We are told that all feedback is read and summarized for those who prioritize the developer's tasks.

I know the question was about the app for iPhone/iPad, but if it's any consolation, the edit/delete list features work on Android 10, currently.

This is an issue on all platforms. Can’t delete or change.

@meldrum3

I can (and did both) on my VastKing KingPad SA10, with Android 10 on it.

I'm not saying it's working on your platforms. What Android version and device model do you have (in addition to your iOS device, which of course, isn't Android)?

meldrum3 wrote: This is an issue on all platforms. Can’t delete or change.

It works perfectly fine in Android. I am sorry if it does not work in iOS.

In Android, you go to the list, click on the three dot menu, and select Delete. The list goes away. If you select Edit, you are able to delete individual members of the list, or you can search for and add new names to the list.

I have done this many times. The list deletes and when I sync it is back. Been like this for over 2 years now. It appears the lists are on the church servers and I can't change them. I have names that are no longer in my ward as well.

I'd suggest sending feedback within the app to make sure the developers are aware of the problem.

meldrum3 wrote: Sun Jun 19, 2022 1:36 pm I have done this many times. The list deletes and when I sync it is back. Been like this for over 2 years now. It appears the lists are on the church servers and I can't change them. I have names that are no longer in my ward as well.

It sounds like maybe when the iOS device syncs, it overwrites any changes that the Android device may have made, then those overwrites sync back down to Android.

I've had a similar problem. I was in a different ward a few years ago and had created lists like "Speaks Spanish" so I know who I can turn to when I need to visit a Spanish family. Now in my new ward it still has the same people from the last ward. When I delete them and add new ones, it immediately reverts back to the old list from the last ward

Does anyone have an answer for this? I have lists from years ago that I would like deleted. I would also like to know where this data is stored? Is it stored on my personal device or in the cloud somewhere? Is it saved to my profile somewhere on a church server?

They're in the cloud somewhere, with your login. I checked by resetting the app settings, and my lists were still there (although I checked on Android).

You might have to borrow someone's Android device and fix them on it.

Still no fix for this. There are lots of updates to the app but this little gem is not fixed. These lists get put somewhere on the church servers and can't be changed for some reason.

This continues to be an issue. Today I tried multiple times to delete two lists I created and they are now out of date. I have been unable to delete the lists in April of 2023.

Is there even a plan to fix this issue? Strange that 3 years later it is still broken.

kdb22770 wrote: Mon May 22, 2023 11:41 pm Is there even a plan to fix this issue? Strange that 3 years later it is still broken.

The church almost never provides their plans and the developers are not a liberty to pick their tasks. The developers work to the direction of their customers (we are not their customers - the sponsoring organizations are their customers). If you have not done so already, I recommend you provide feedback from within the app when you run into things that are broken or don't work as desired. It has been reported that that feedback is reviewed and summarized for the sponsoring organizations who set the developer's priorities. Comments on this user-to-user mutual help forum are useful if someone has a workaround they can provide but likely won't drive any action at the church.

I thought I was the only one with this issue. My family does not have this issue on the iOS devices, but I continue to have this issue. I submit help requests through the app, but continue to get the same response. “Delete the app and try again”. I wonder if there is a legacy tag for lists that were created during a certain time period.

This problem is still not fixed even after this big update.