Locked out of Member Tools app

Hi,

Somehow, I got locked out of the app. I logged out, tried to log back in but it didn't recognize my user name and password. I tried to get the Account Recovery page to send an access code, but my cell number must not be registered on the site. It won't allow my to type my email address either. I go to the blank field, but no keyboard pops up. Not sure what to do now... Any suggestions?

Finally figured it out - weird lol! I'm ok now!

Good you hear you figured it out. Can you share the solution so someone else in the future with a similar problem might be able to more quickly solve their problem?

For anyone else who might have a similar problem and not have found a solution, I was about to post the following reply to the first post in this topic:

Is it only the app you're locked out from? Or, are you locked out from your Church Account in a web browser? If you're locked out from your Church Account on everything, please check here in case any of those solutions work for your situation: viewtopic.php?f=92&t=30383

If nothing else works to solve the problem, please contact your ward clerk. He can arrange for help from the Global Service Center.