No Header at the Main Church Website

The header has disappeared from the main site. That also means no scripture study, no menu, no way to sign on or sign out, navigate, pay tithing, and all of the other wonderful things I have become so comfortable doing there.

It also means our elders quorum will be spared (briefly) my weekly email announcing the General Conference talk study topic for this coming Sunday. (Although I have the direct link to Leader and Clerk Resources and the Send a Message function here somewhere ... )

For me that only happens with Firefox. All is well with Chrome and Edge. Occasionally I can get Firefox to display the header by doing a hard refresh. But tonight it is just not coming back.

jdlessley wrote:All is well with Chrome and Edge.

Alas, not for me. Neither Chrome nor Edge works either. And I do not recall it ever happening with Firefox. Clearing cache/cookies, all the usual suspects leave me wanting.

The workaround is to click on one of the home page items. The follow on pages all have the menu attached and the other links that are all missing from the home page.

I've occasionally experienced this, but not on a regular or predictable pattern.

Have you tried going to a URL that isn't the main page to see if the header renders there? For example, gc.ChurchOfJesusChrist.org, youth.ChurchOfJesusChrist.org, lcr.ChurchOfJesusChrist.org (if you have access to that site)?

mevans wrote:Have you tried going to a URL that isn't the main page to see if the header renders there?

lajackson wrote:The workaround is to click on one of the home page items. The follow on pages all have the menu attached and the other links that are all missing from the home page.

Also, the problem went away a day or two later. Whatever was broken got fixed quickly.

And not surprisingly, it's broken quickly again too.

garystroble wrote:And not surprisingly, it's broken quickly again too.

Really? It worked just fine for me a minute ago.

When I see the missing header I try a web page hard refresh. You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. For the most part I get the header back after the hard refresh.

Windows:
Firefox

1. Press Ctrl + F5 or,
2. Press Ctrl + Shift + R

Chrome, MS Edge, & IE

1. Press Ctrl + F5 or,
2. Press Ctrl + Reload button

Mac:
Firefox

1. Press Command+ Shift + R or,
2. Press Shift + Reload button.

Chrome

1. Press Command+ Shift + R or,
2. Press Shift + Reload button.

Safari

1. Press Option + Command + E.

Hard refresh does not work for me using Firefox 68.10.0esr.
Nor with Edge 44.17763.831.0.
Nor with Internet Explorer 11.1397.17763.0.

You can use the work-around offered by lajackson in a previous post until the issue gets a more permanent solution. Be sure to send feedback.

Hard refresh did not work for me, either. That was one of the first things I tried. On the other hand, since the day after I reported the problem, the headers have loaded for me.

Although there seems to be a noticeable hesitation during the page load before the header shows up. It seems as if the header is one of the last things to load, and that may have been my problem that day.

But as I said, I have not had any trouble since. I am on Firefox 78.0.2, although 79.0 is trying hard to load itself while I wait for a .1 version.

When I open the church website on my computer the header and footer are not visible. It has been this way for a few days. It shows up on my phone and my iPad, though. Whether it is a problem with the my computer, I cannot tell. But I did find a solution so that I can get the Gospel Library to come up. I opened it on my phone, copied the link, and sent to my email. I went to my computer and clicked on the webpage and it opened. Until it works as it used to, I made that link a Bookmark to more easily find my scriptures and all the other things listed in the Gospel Library.

daveandchris wrote:When I open the church website on my computer the header and footer are not visible. It has been this way for a few days. It shows up on my phone and my iPad, though. Whether it is a problem with the my computer, I cannot tell. But I did find a solution so that I can get the Gospel Library to come up. I opened it on my phone, copied the link, and sent to my email. I went to my computer and clicked on the webpage and it opened. Until it works as it used to, I made that link a Bookmark to more easily find my scriptures and all the other things listed in the Gospel Library.

This happened to me as well starting a few days ago. Clearing ChurchofJesusChrist.org cookies in my browser fixed the issue.

Has anyone figured out the issue here yet. I've tried all these suggestions and still can't resolve the issue!

brentmc wrote: Sun Oct 10, 2021 3:08 pm Has anyone figured out the issue here yet. I've tried all these suggestions and still can't resolve the issue!

One other idea that I didn't see mentioned is to try a different web browser to see if the behavior is any different.

If you've tried all the ideas mentioned here and still can't get it to work, try submitting your problem through the Feedback link (at the bottom of the main church page). Be sure to tell them that you've already tried clearing cookies and you can point them to this thread telling them that you've tried ideas here. Even when you tell them all that, you might still get back the canned response telling you to clear your cookies. Be patient if you get such a response and tell them you already did that.

It can sometimes take a while to get a response, but I usually to get one. You will probably start out with a level 1 support person, who may be a volunteer or a tech support missionary. If they can't help you solve your problem, it may get escalated. There probably won't be an indication of an escalation other than responses might get more specific or technical. Sometimes it's frustrating, but people are there who are trying to help.