ryanlrussell wrote: Sun Apr 03, 2022 6:16 pm
When you say "both need to be filled in" do you mean the same single number should be filled in both fields regardless of whether it's an Individual or Household phone number?
Correct. Some reports pull from the Household, some from the individual. Filling in both would make sure there's always a phone number in the results.
Yes, it would be nice if the system would pull from the Household if the Individual is blank, but filling in numbers is something the ward can do to solve this problem now rather than waiting for the request to get routed, reviewed, decided on, and prioritized.
Have you searched the
Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your
Profile to include your general location.