Help accessing account

2 postsstarted by JennaKHWilson 2020-07-01 01:58 UTC798 viewsoriginal topic

New Member

#1
2020-07-01 01:58 UTC

When I try to set up my son´s account, it says his membership number is already associated with an online account. Anyone know how I fix this. When I try username recovery, I get a link to reset my password. I guess because our phone numbers are the same, but I can access my account just fine.

rmrichesjr

Community Moderators

#2
2020-07-01 02:29 UTC

The second post here has the answer, in the last paragraph of the post: viewtopic.php?f=92&t=30383

scgallafent wrote:...

If you cannot recover your account using the email address or mobile phone number, you will need to contact your ward or branch clerk and ask them for information on how to contact the Global Services Department. You will then need to contact the GSD for assistance in recovering the account.

That topic/thread is at the top of the Church Account forum, which is right below the Mobile Applications forum.