Unable to access Ward and Stake Directories

I signed into the Directories and was unable to get any information for Chico 3rd Ward or any Chico California Stake information and my Wire was unable to access any information as well. We were unable to get a message to our Bishop Bowles. What is wrong with the Church Directories?

dtdausey76 wrote:I signed into the Directories and was unable to get any information for Chico 3rd Ward or any Chico California Stake information and my Wire was unable to access any information as well. We were unable to get a message to our Bishop Bowles. What is wrong with the Church Directories?

This is not the proper thread to post this question as this thread is about the Send A Message tool. However, I don't have rights to move the post.
But to resolve your immediate need, you don't need to log in to obtain the bishop's contact information. Go to the Find a Meetinghouse page and enter Chico 3rd ward in the search box.
https://www.churchofjesuschrist.org/map ... 2&lang=eng
You will see the bishop's phone number and the address of the meetinghouse.

[moderator note: this thread split from another thread as the topics were different. Please follow the Code of Conduct and "do not start a new topic in an existing thread; instead start a new thread."]

dtdausey76 wrote:I signed into the Directories and was unable to get any information for Chico 3rd Ward or any Chico California Stake information and my Wire was unable to access any information as well.

The directory will only show information about the stake your membership record belongs to. I'm not clear on if you're trying to get information about a different stake, or if your membership records may somehow have been placed in limbo. (The prior ward believes you have moved away but doesn't know where you went.)

I am able to log into LDS.org with my user name and password. But recently, I have not been able to log into my Ward and Member Directory. What do I need to do to access individuals information?

CarolynJonesDavis wrote:But recently, I have not been able to log into my Ward and Member Directory.

Did you used to with this same account? If so, I'd suggest you talk with your bishop or ward clerk. They may have thought you left the area and moved your records out.

CarolynJonesDavis wrote:I am able to log into LDS.org with my user name and password. But recently, I have not been able to log into my Ward and Member Directory. What do I need to do to access individuals information?

Besides what russellhltn said above, what happens when you try to access the directory? Do you get an error, or does something else happen. Probably more than 70% of the time I try to access it, I get an error message that pops up on the right side of the screen. Then sometimes it works after that and sometimes it doesn't.

Here are some troubleshooting things that are pretty quick:
Try going to the Donations app. Does it list your ward and stake? (Assuming you live in a country where online donations are supported.)
Try going to the Calendar app. Does it work for you and does it show your ward and stake calendars (which may or may not be in use in your unit)?

Also, go to https://account.churchofjesuschrist.org/membership and see if your account is associated with your membership record.

Need a phone number to call as I cannot connector my Ward or stake directory

rcowin wrote:Need a phone number to call as I cannot connector my Ward or stake directory

First check to see if your membership record number (MRN) is recorded in your Church Account profile in the Membership section (https://account.churchofjesuschrist.org/membership) as stated in the post before your post. If it is, then contact your ward clerk who can get you the contact information for the Global Service Department (GSD).

jdlessley wrote:

rcowin wrote:Need a phone number to call as I cannot connector my Ward or stake directory

First check to see if your membership record number (MRN) is recorded in your Church Account profile in the Membership section (https://account.churchofjesuschrist.org/membership) as stated in the post before your post. If it is, then contact your ward clerk who can get you the contact information for the Global Service Department (GSD).

Also check and see if others in your ward are having issues. That can help isolate if it is a data problem with something in your unit vs an issue with your account.

I'm also not able to get to the directory on my Mac, using either Safari or Chromium. Donations and Calendar works fine. MRN is correct. Directory works fine on my Windows laptop with Firefox. Any other suggestions?

Sidwellrobertw wrote:I'm also not able to get to the directory on my Mac, using either Safari or Chromium. Donations and Calendar works fine. MRN is correct. Directory works fine on my Windows laptop with Firefox. Any other suggestions?

What do you mean by you can't get the directory? Is the option missing from the menu or is the page not loading? If the page isn't loading, can you describe what happens, or provide a screen shot? My experience is that the new "Directory and Map" website has never worked very well and quite frequently gives errors. Sometimes it requires a few tries.

I have noticed more problems with the directory in particular since the church recently introduced its new authentication mechanism. If you haven't already, try clearing your cache and cookies and see if that works better. I would also recommend making sure that you are correctly logged in to the church website (i.e., it shows your name at the upper right beneath "My Account and Ward" before trying to go to the directory. I find I have to sign in and then sign in again in order for it to work (it used to not work at all for me, so that's progress).

Cannot connect to my ward directory. Is this the improvement they were working on last night?

eva55wink wrote:Cannot connect to my ward directory. Is this the improvement they were working on last night?

Working fine for me now.

There has been a number of issues that require uses to clear the cookies. I'd suggest testing in incognito mode first. If that works, then there's a cookie issue.

I have made attempts to updates , but I have had no success

8812chris wrote:I have made attempts to updates , but I have had no success

To update what? You are only able to update your phone and email address. Your ward clerk updates everything else, including your address.

I am unable to access my Ward and Stake Directories. I am on a mission and also have both Stake and Ward out of unit needs.

papasams wrote: Thu Jan 19, 2023 6:28 pm I am unable to access my Ward and Stake Directories. I am on a mission and also have both Stake and Ward out of unit needs.

Since you're on a mission, it's probably best to talk to the mission office. They should be able to get you access to the wards you're serving in.

There might be an issue with the software involved. A senior missionary couple in my ward reported that even after they had been added as out-of-unit members to my ward and waiting for data to sync, they could see the ward information either in the browser or the app but not the other.

rmrichesjr wrote: Thu Jan 19, 2023 9:22 pm There might be an issue with the software involved. A senior missionary couple in my ward reported that even after they had been added as out-of-unit members to my ward and waiting for data to sync, they could see the ward information either in the browser or the app but not the other.

Sometimes adding them as out of unit members is not enough. They also need a calling.

lajackson wrote: Fri Jan 20, 2023 2:40 pm Sometimes adding them as out of unit members is not enough. They also need a calling.

Thanks for that excellent suggestion! Do you know whether it has to be a standard calling, or whether a custom calling would suffice?

rmrichesjr wrote: Fri Jan 20, 2023 6:13 pm

lajackson wrote: Fri Jan 20, 2023 2:40 pm Sometimes adding them as out of unit members is not enough. They also need a calling.

Thanks for that excellent suggestion! Do you know whether it has to be a standard calling, or whether a custom calling would suffice?

A standard calling. The system does not do anything with custom callings.