Member Tools - PIN reset

Latest "Tools" update did NOT link to the current PIN. Upon sign-in got the message enter current PIN. Three or four tries then countdown clock with try again in 29 sec.
This is an android device. Removal and reinstall does not help. Still get the same response. Anyone?

Others have reported that the app adopts the device's PIN, rather then the one created for it.

Thank you - this is the third action received from Service Now.
These were their options:

Try uninstalling and reinstalling the app. Make sure you wait a couple hours to make sure the corrupted version of the app isn't re-downloaded.
Try adding a pass-code (PIN's are more likely to work) to you're device's lock-screen. Member Tools requires a pass-code on either you're device or on Member's Tools.
Try using you're device's lock-screen PIN number in Member's Tools and see if that works.

I did an uninstall and reinstall - without success; however, I'm now doing this with the hours of delay as I previously reloaded immediately after doing a device restart. This did not work.
I already have a device pass-code and Tools pin. The Tools pin is what is keeping me locked out.
At this point I'm getting a Member Tools unavailable try again later message. We'll see where this goes next.

russellhltn wrote:Others have reported that the app adopts the device's PIN, rather then the one created for it.

That's what happened in my case. The app rejected its old PIN, but accepted my device's PIN.

Pasketd wrote:At this point I'm getting a Member Tools unavailable try again later message. We'll see where this goes next.

Are you not able to get into Member Tools, or not able to get it to sync? Those are two different problems.

russellhltn wrote:

Pasketd wrote:At this point I'm getting a Member Tools unavailable try again later message. We'll see where this goes next.

Are you not able to get into Member Tools, or not able to get it to sync? Those are two different problems.

If there is no data present then MT won't start until there is a successful sync.

This happened to me yesterday on my old tablet. The SW was just updated to version 4.0.2 so no data was present. After asking for the Church web site login information the app then attempts to auto sync. Since sync was not working at that time the app abruptly terminates after the unsuccessful sync. (As it probably should do when no data is present).
Several hours later sync began to work so the app now starts normally.

Note that the newest version of the MT app 4.0.2 no longer requires the phone/device unlock PIN as it did with the short lived version 4.0.1
Depending on your calling it will ask for the in app PIN as it did before in version 3.6.1.
You can optionally use fingerprint or device PIN if they are enabled on your device.

The latest release enabled an auto-sync. I could not get into Member Tools because it needed a pin to complete the sign-in. All of the comments helped. I had to use my device open code to complete the sign-in. When I looked at the settings in Tools there was no pin set for the app. I have now reset the Tools app pin. And, everything seems to be operating correctly.
What was 'sync' is now 'Update'

drepouille wrote:

russellhltn wrote:Others have reported that the app adopts the device's PIN, rather then the one created for it.

That's what happened in my case. The app rejected its old PIN, but accepted my device's PIN.

I got the PIN message yesterday. (I normally log in with a fingerprint.) The prompt I get says "Enter your device PIN to continue".

No - once I was able to get Tools to let me in using the device pin I was able to set a pin for tools and have been using that for using the app since that time.
My problem was getting the new release to let me in the first time. It wanted a pin entered to do that which turned out to be - use the device pin. Once the app allowed me in I was able to see that it did not have a pin set. If, you have been able to reset (or set) the app pin then, at least for me - it was back to operation as usual.
Hope you are able to work things out with your own situation.

After updating my Tools app, it asked for my password. I tried my Church site login password -- didn't work. I tried my Tools pin as a password -- didn't work. I tried uninstalling Tools and then reinstalling Tools -- that didn't work. It seems the new download lost the previous pin # and acted as though it had no pin/password and instead substituted the password for my phone. Not cool. I logged in and set up a pin for tools. Now it gives me an option to log in with any of the ways I login to my phone. Still not cool. I want the passwords separate and different. If I loose my phone and someone cracks the security on it I don't want them to have access to Church information. DO YOU?

On what operating system is your Member Tools installed? If Android then see this post in the Resetting PIN in lds tools? thread

The only difference between my experience and yours is that at the end I had reset the tools pin and it no longer used the device pin that as we have learned was dropped with the update and it used the phone unlock pin.
Like you I want to have the various apps use their own security. Hope they get this figured out before the next major revision.

warrend21648 wrote:After updating my Tools app, it asked for my password. I tried my Church site login password -- didn't work. I tried my Tools pin as a password -- didn't work. I tried uninstalling Tools and then reinstalling Tools -- that didn't work. It seems the new download lost the previous pin # and acted as though it had no pin/password and instead substituted the password for my phone. Not cool. I logged in and set up a pin for tools. Now it gives me an option to log in with any of the ways I login to my phone. Still not cool. I want the passwords separate and different. If I loose my phone and someone cracks the security on it I don't want them to have access to Church information. DO YOU?

I have MT version 4.0.3 (Android)

After the update the app PIN will be lost. MT will then revert to using device PIN at startup.
Then if you go to MT settings and enter a new app PIN, MT will from then on use the app pin.

If you have fingerprint enabled on device then MT will automatically assume you want to use that. There does not seem to be a way to disable fingerprint in the MT app, but I like to use fingerprint so it does not bother me. At the bottom of the fingerprint popup there is a use PIN link. As I said above that will be the app PIN if you have saved an app PIN otherwise it will be the device PIN.

This is the most frustrating app on the planet! I have untinstalled it twice for days at a time and it is still requiring a pin - my iphone doesn't have a pin to get into it so I can't try that and it will not let me create one or reset it or anything. My friend gave me a newer iphone (all of my other devices are too old aparently) so that I could have access to member tools - and it still doesn't work.

teresaschlutsmeyer wrote:my iphone doesn't have a pin to get into it so I can't try that and it will not let me create one or reset it or anything.

I'd suggest putting a pin on your phone. Since the application has the personal information of a large number of church members, it may require some level of security.

If it's a newer iPhone, after setting up a pin, you may be able to set it up with Face ID or Touch ID so you don't have to type your pin every time.

Yes, that works for me. However, every time it crashes (and it will crash again in a few months) I have to remember to do that.

What is the latest Member Tools version for android?

According to Google Play Store, 4.1.0-(101452.5)

Does anyone know if the latest Member Tools update on iOS has fixed the issue (v4.1.1)?