Resetting PIN in Member Tools

The last post was 2017. Now it's 2020 and this problem is still there. None of the above suggestions work for me. Can't do my calling. This is super frustrating.

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[moderator note: This thread was split from another thread titled Resetting PIN in lds tools? to address a different topic. The issue in the older app LDS Tools is different due to the coding differences between it and the Member Tools app.]

chuckursenbach wrote:The last post was 2017. Now it's 2020 and this problem is still there. None of the above suggestions work for me. Can't do my calling. This is super frustrating.

New year, slightly different problems. You might try to the PIN you use on your device. If you're on version 4, you might want to make sure you're on 4.0.1.

Just used my pin Tues. Now it won't work. How do you reset?

Try your device pin. That worked for me. Apparently it adopted the device pin.

pattihedwards wrote:Try your device pin. That worked for me. Apparently it adopted the device pin.

MT 4.0.2 went back to using the 'in app' PIN.
You may need to log out and back in then reset the app PIN.

I need lds tools for my calling, but it doesn't recognize the pin I set. How can I reset it?

sujar wrote:I need lds tools for my calling, but it doesn't recognize the pin I set. How can I reset it?

As mentioned above did you try your device PIN?

If that does not work then try uninstalling and reinstalling. If asked for a PIN then use your device PIN. After you are in the app then go to settings and set your in app PIN and use the app PIN from then on.

niepraschk wrote:My LDS Tools account is doing the same thing. I have tried deleting the app and reinstalling, resetting the phone, restarting the phone, everything. Right have I boot the app it asks for the username and password which I enter. Then it asks me for my "Current" passcode. I have tried my old passcode and it doesn't work. There is a reset button on the passcode screen. I hit that which "resets all the data". Then it logs me out. I log back in again and it asks for my passcode again. It is like an eternal loop. There is a bug in this app. Please help, I need it for my calling.

Anyone still experiencing this, please state your phone, Android version and app version. This may help narrow things down.

[moderator note: The quote in austinbrink's post is from another thread for LDS Tools. LDS Tools and Member Tools have different coding and therefore the reason for issues and the solution are going to be different. However his recommendation to include further details is appropriate in addressing your issue.]

I uninstall the app the reinstalled the app and it keeps asking for the PIN #
I do not have and there is no place to reset it.
What is the solution for this problem?

rrutia wrote:I uninstall the app the reinstalled the app and it keeps asking for the PIN #
I do not have and there is no place to reset it.
What is the solution for this problem?

Have you tried using your device's PIN?

Make sure you're using the most current version.

I'm experiencing similar difficulties. My Samsung A50 phone is set so I determine updates. After reading about changes to app allowing prayer roll names to be entered through the app, I updated this morning. I'm the ward RS president, and the app is critical in efficiently fulfilling my calling. This morning, I updated the app, signed in, and it wouldn't take my pin. I restarted my phone. I deleted the app, reinstalled the app, tried again. The pin was correct - it works on my tablet. Just read above posts, tried my device pin. It works. What is going on? Do I now use one pin for my phone and a different one for my tablet. This isn't a good situation for members who depend on the app...

sylviachristensen wrote:I'm experiencing similar difficulties. My Samsung A50 phone is set so I determine updates. After reading about changes to app allowing prayer roll names to be entered through the app, I updated this morning. I'm the ward RS president, and the app is critical in efficiently fulfilling my calling. This morning, I updated the app, signed in, and it wouldn't take my pin. I restarted my phone. I deleted the app, reinstalled the app, tried again. The pin was correct - it works on my tablet. Just read above posts, tried my device pin. It works. What is going on? Do I now use one pin for my phone and a different one for my tablet. This isn't a good situation for members who depend on the app...

Once you have successfully logged in go to settings and create PIN.
The app will now use the new MT app PIN instead of the phone PIN.

Interesting question: do PINs sync between devices? I doubt it.