Age Showing in LDS Tools

I'm a Ward Clerk. A member contacted me and wants her age removed from her info on LDS Tools so that others cannot see her age. I have already been into the privacy settings and cannot see a way to hide the age of the member. She doesn't mind the rest of the information showing but is very sensitive about her age.

Any suggestions or ideas?

This is my first time using this site and I'm curious to see how well this works.

Thanks!

That information cannot be removed from Member Tools. You can tell her that information is not available to the general membership. It is only the members of her household and the leadership of the ward and stake who can see that information. The leadership have access to that information to perform the responsibilities of their callings.

I ran into this several times with the same member. Each time I explained that he could see his age, certain leaders could see his age, but it wasn't visible to the rest of the ward. After it came up for the fourth or fifth time, I started resorting to asking another member if we could borrow their device and showing him that the age was not visible to other members of the ward.

If she compares notes, (unless she's on the ward council) she can't see the ages of others. She can't even go into that screen. Likewise, others can't see her age (unless they are on the ward council).

You guys are awesome! Thanks so much for the reply!

I just got hit by this same thing. Ugh. I just told this member to look at other members of the ward in the Member Tools app to confirm.

"I checked my directory info and see that my age is on there. I don’t know how it got there, but I don’t think anyone else has theirs on for all to see. I don’t know how to take it off and Sister L said that you might know how. I would appreciate it being removed."

As you posted this same concern in another thread, for future reference I'll link to my response over there