Address show in wrong location on map.

Our ward directory has the correct address for two members but on the map view in tools it shows the address in the wrong location. We use to be able to move the marker to the correct location but can't do that anymore. How can this be corrected?

The clerk should still be able to move it.

My bishop just asked me about the iOS version showing in the wrong direction. However, on a PC/desktop it is right and on android it looks fine. Any ideas?

Where are you looking? Member Tools, or something else?

Make sure it's the app/web page that's serving up the location and not the phone recognizing an address and trying to be "helpful".

I know this is an old thread but I was dealing with this same issue today. The GPS coordinate appears to be tied to the 'ward directory and map' under churchofjesuschrist.org account. I was able to move the pin location on the ward map which update in the member tools app.

This action of moving the pin seems to change the GPS coordinate the app uses. It does not change the address of the member.

I'm a stake clerk, and I don't regularly look at mapped households outside ward boundaries, so I'm not sure if this is a new issue or not.

Looking at the map of my ward today, I noticed three households that are mapped outside the ward boundaries even though their addresses should have put them within the boundaries. When I click on an address link, it opens up in Google maps with a totally different address (the incorrectly mapped location). One of these is located in a neighboring ward's boundary and the other two are mapped on the other side of the country. Digging into it, I found that all of these have moved into the ward within the last month. Digging further, I discovered that all three are sisters with nonmember spouses. Two of the three are identified in the new move in list as a "Spouse" with the other as "Head of Household." Membership records of the two identify their spouses as nonmembers, but the other one has incomplete information (no marriage date).

I'm easily able to get these correctly mapped, but I just wanted to post it here to bring it to the forum's attention and find out if it's a more widespread issue before I provide feedback to CHQ.

I think something is wrong with maps right now. It's not updating the pins with address changes. I just did two address changes for people who are still in the ward and their pins stayed in their old locations. I had to move them. And it asks me to move the pin or enter an address, like it doesn't know the member's address even though it's displaying it to me on the same screen.

Map locations have been buggy on and off for years. Right now they are on again and need to be manually corrected as mevans has related.

I am experiencing the same issue: Addresses update just fine, but pins don't match the updated address. They can be changed manually.

One possible related thing I have seen is new construction. If the service the church uses to map the address pin has not been updated, the software won't know where to place the pin. For a while, we had a new development under construction in our ward and it took a couple of years before the pins were placed correctly by the software - I had to manually fix each one as members moved into that neighborhood. In my case, Bing maps was updated long before Google maps was updated...

There are several different map services and they update on different schedules. This may not be your specific scenario, but for some it could be a cause of the pins not automatically locating correctly.

The address dots are really messed up right now. They are staying at the person's previous location when their records move. If I zoom out on the church maps to a world view and look at our stake (which is located in southern California), I see orange dots all over California, as well as in Arizona, Utah, Hawaii, and Peru. If I click on the dot and look at the member, their current address is in our stake boundaries.

I'd suggest sending that as feedback.

Just want to add that this still appears to be a problem. I'm seeing this same behavior (addresses on the map all over the place) despite the addresses being in the ward boundaries.

Just want to add that this still appears to be a problem.

Yeah, we have a few members who have arrived from foreign countries, and although their address is correct and the pin visually appears to be correct, when I go and navigate to their address, it takes a little extra while because the system is trying to figure out the route for me to drive down to where they previously lived in Venezuela, etc.

I don't know that I've seen anyone state that the Church is actively working on this, so please go ahead and submit this as official Feedback. The more of us that do this, the better the chance it will bubble up in priority on the Church's side of things.

I believe they actually fixed the move process code that was broken about 3 weeks ago, so moves done after that point should be working. There is still some ongoing work to see if they can reset the pins for anyone who moved since the problem was created (I think May is the date of the current cause, there may have been other problems before that) and the pin is still not in the unit boundaries. The trick is to try and not mess up those that have already been fixed by the clerk.

If you're seeing new move-ins where the pin doesn't get moved that would be worth reporting.

Product: Ward Directory and Map

The pins for many members who have moved into our unit this year remain at old addresses on the map. Some of them have the location verified and some do not. The addresses are correct. I fixed 4 or 5 of them yesterday but then later I started thinking about it and decided to bring it up here.

Currently there are only about 20 pins (households) with this situation. It's very possible that it happened to more of them but that our ward clerk or the members themselves have moved the pins since moving in. Most of the records remaining in this situation are of members who are not attending meetings.

The oldest record with this issue that I've identified arrived in our ward 29 Jan 2023.

Has anyone else noticed this happening?

benjaminwpratt wrote: Thu Nov 09, 2023 5:52 pm Product: Ward Directory and Map

The pins for many members who have moved into our unit this year remain at old addresses on the map. Some of them have the location verified and some do not. The addresses are correct. I fixed 4 or 5 of them yesterday but then later I started thinking about it and decided to bring it up here.

Currently there are only about 20 pins (households) with this situation. It's very possible that it happened to more of them but that our ward clerk or the members themselves have moved the pins since moving in. Most of the records remaining in this situation are of members who are not attending meetings.

The oldest record with this issue that I've identified arrived in our ward 29 Jan 2023.

Has anyone else noticed this happening?

Yes, this has been an on again, off again problem for a few years at least. You have to check pins each and every time for accuracy and fix as necessary. I have also discovered it is a problem on some memberships when moving records out of our ward, the pins sometimes remain in our ward but showing on the other ward's map, unless the new ward redoes them. Solution is to re-pin them to the new address before moving the memberships.

You might consider posting your question in the following thread, which has discussion about this topic. A church employee with some inside info gave the last response in that thread last month, and you could post your question as a follow-up there:
Address show in wrong location on map

moderator note: The thread titled "Recent move-ins' location pins remain at old lat/long" merged with this thread, " Address show in wrong location on map", to continue the discussion in one thread rather than having two threads.

So this issue persists for us, no change from late last year. I'm looking for guidance from anyone who maybe has resolved this for their unit. My two thoughts are:
1) Moving the pin
2) Changing the address
As mentioned, the addresses are listed correctly, but internally the system still thinks the address is in Idaho, or Guatemala, or wherever (so navigation uses the wrong old address, looking at the pins in the map shows the wrong old address, etc), I'm not sure if moving the pin would actually fix the underlying issues, or if changing the address would sync the system, or if neither of them will actually bump things into place.

I don't want us spending time doing a fix that doesn't actually resolve the issue, so if anyone has a suggestion (perhaps something different than what I listed), we'll start with that.

You could try changing the address for one person and see how it fixes it. That would get you an answer with minimal effort.

Still an issue here - I'm assuming it's churchwide.

It's not only a problem for those moving into the ward but also for records that are already in the ward and just move to a different address within the ward.
And unlike those moving in, there isn't a report in LCR to let you know when a within-ward move is made.
Also, I just realized this... it appears that those who are out-of-unit members (like we have in our YSA Branch), the addresses don't get mapped at all.

However, it's a fairly easy fix when you find the pin doesn't match the address. Just click on the pin, choose "Change Location," select and copy the address text, click "Enter an Address" and paste the text in the search field, choose the most accurate address in the dropdown list, and click the Save button.

By the way, I have assumed that members can correct their own pins themselves. Can anyone verify this?

greggo wrote: Thu Feb 01, 2024 2:38 pm By the way, I have assumed that members can correct their own pins themselves. Can anyone verify this?

Yes, I'm not in a bishopric and not a secretary or clerk, but I'm able to change the location of my own pin on the Ward Directory and Map tool.

greggo wrote: Thu Feb 01, 2024 2:38 pm Still an issue here - I'm assuming it's churchwide.

It's not only a problem for those moving into the ward but also for records that are already in the ward and just move to a different address within the ward.
And unlike those moving in, there isn't a report in LCR to let you know when a within-ward move is made.
Also, I just realized this... it appears that those who are out-of-unit members (like we have in our YSA Branch), the addresses don't get mapped at all.

However, it's a fairly easy fix when you find the pin doesn't match the address. Just click on the pin, choose "Change Location," select and copy the address text, click "Enter an Address" and paste the text in the search field, choose the most accurate address in the dropdown list, and click the Save button.

By the way, I have assumed that members can correct their own pins themselves. Can anyone verify this?

Is it a problem for new moves? The old ones (from the time period where the bug was in place haven't automatically moved) but as far as I know (and can see from my ward) current moves are working correctly.

Apologies for continuing an old thread, but this is definitely still an issue. We've had our address updated to our new location most of the way across the country, and our pin still shows as being in Utah.

The old bug was reintroduced about a month ago for new move-ins. Make sure you submit feedback using the Feedback link found at the bottom of most Church web pages. The Ward Directory and Map page does not have that link, but you can use any other page with the link. Just ensure you identify the Ward Directory and Map page as the one with the issue.

Until the bug is fixed you will have to contact your ward clerk to move the pin. I have found that after clicking the edit icon for the household (must have membership edit permissions to do this), copy the address, click the "Enter an Address" link, paste the address in the search textbox, and clicking the search button moves the location pin to the correct map location. Once the location is correct then click the Save button. If the location is in a new construction neighborhood the pin will have to be moved manually since Google Maps may not be up-to-date and have the address in their database.