New Member
I'm trying to sync my gospel library app as well as LDS tools, but it won't let me sign in. I put in the correct username and password for my LDS account, but it says it can't log in.
can't log in to gospel library on my phone
Community Moderators
What is your operating system? What message do you receive or what happens when you try to sign into Gospel Library?
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
I use android and both won't work
Community Moderators
It is possible you do not have your MRN registered with your Church Account. Go to Church Account and look in the Profile/Membership tap to see what is there. You may have more than one account and are trying to sign in with the one that does not have your MRN registered with it.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Community Moderators
Often, servers get overloaded on Sundays. Are you still having issues today? Member Tools is a little different, but for Gospel Library, having a membership record number associated with your Church Account isn't required (as long as your username and password is correct, it should let you sign in).
Note also that if you type an incorrect password a few times in a row, the account will be locked from signing in for a little while (I don't remember exactly how long it is, but less than a day). If this is the case, while your account is in a locked state, you will get a sign-in error.
Note also that if you type an incorrect password a few times in a row, the account will be locked from signing in for a little while (I don't remember exactly how long it is, but less than a day). If this is the case, while your account is in a locked state, you will get a sign-in error.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Community Administrator
If I remember a post by a church employee correctly, it's 15 minutes.sbradshaw wrote:Note also that if you type an incorrect password a few times in a row, the account will be locked from signing in for a little while (I don't remember exactly how long it is, but less than a day).
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
New Member
It didn't have my MRN on it. is there a way to change that? I didn't know I would have another.jdlessley wrote:It is possible you do not have your MRN registered with your Church Account. Go to Church Account and look in the Profile/Membership tap to see what is there. You may have more than one account and are trying to sign in with the one that does not have your MRN registered with it.
Community Moderators
Please read this post in the first thread of this forum.kitkat!! wrote:It didn't have my MRN on it. is there a way to change that? I didn't know I would have another.jdlessley wrote:It is possible you do not have your MRN registered with your Church Account. Go to Church Account and look in the Profile/Membership tap to see what is there. You may have more than one account and are trying to sign in with the one that does not have your MRN registered with it.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
ok so I looked again and saw my reccord number there. I tried changing my password and still nothing has worked.
Community Moderators
What error message does it give you when you try to sign in?kitkat!! wrote:ok so I looked again and saw my reccord number there. I tried changing my password and still nothing has worked.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Community Administrator
What verson of GL? It's possible 5.2.2 and prior may have been cut off from logins. Especially if your phone is Android 4.4 or prior.kitkat!! wrote:I use android and both won't work
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
New Member
sbradshaw wrote:What error message does it give you when you try to sign in?kitkat!! wrote:ok so I looked again and saw my reccord number there. I tried changing my password and still nothing has worked.
"Sign in failed. Verify your username or password." The odd thing is it will work when I'm logging in to the church site
New Member
I'm also having the same issue. I can log into the church website but get that same error message on all the church apps. I have a Galaxy Note 10+.
New Member
I’m having the same issue. I’ve changed my password and force quit the app and everything. So far none of my efforts have worked, even though there is no specified error. The message just reads that i can’t sign in.
Community Administrator
Do you have any web filtering on your device? It may be blocking access to the servers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
New Member
No, I don't have any web filtering on my device. I also made sure I allowed all permissions for the app.
Senior Member
Just a shot in the dark, but one other thing I've read is that some special characters in passwords (and possibly user names?) can cause login issues. I don't use special characters in my user name or password and have never had any problems. It is possible that some special characters may be fine but others may not be.K!m_Kemp wrote:No, I don't have any web filtering on my device. I also made sure I allowed all permissions for the app.
That might be something you can check.