Global Service Department

In LCR, I clicked Help -> Contact Us, and was directed to
https://lds.service-now.com/gsc?lang=eng

The above page contains the following:

* New Ticket
Short description
Please provide additional details related to your problem
Please do not submit highly sensitive or confidential information with your request.
We will respond to your submission via email within two business days.

* Frequently Asked Questions

* My Open Tickets

* Contact Information
Global Services Department - United States
Telephone Support
Email

I can verify that the Church does control the URL lds.service-now.com; however, lds.service-now.com is equivalent to servicenow.churchofjesuschrist.org, and I would have expected the newer URL to be used...

It should be noted that service-now.com is a different company. This appears to be a church account with that company, which may explain the no confidential information rule.

russellhltn wrote:It should be noted that service-now.com is a different company.

All of the church requests and responses to me lately for feedback have come from that address. Webcasting, GSD support, church app feedback, etc.

I just used it to order new deposit slips. Let's see if that works.

anthonysheriff wrote: Wed Mar 01, 2023 3:30 pm I have received your content " Missing Bank deposit" the tithe donation was reported on Sunday 19th February 2023 & deposited on the next business working day.

If you intended your post to be seen by the Global Service Department, you'll have to send it to the GSD. It's not very likely anyone from the GSD monitors this user-to-user discussion forum. Oh, and posting the same thing multiple times does not speed up the process of getting a post approved.

Hello, I am so triggered by my concern...
I have been trying to uncheck the checkbox for two steps verification code on my LDS email and It is frustrating me because i will be leaving for my mission soon this is the email that I will be using and for the two steps code provided and sent to my phone number I will not be able to access it, what can I do to solve this?

Jerónimo wrote: Mon Sep 30, 2024 12:40 pm Hello, I am so triggered by my concern...
I have been trying to uncheck the checkbox for two steps verification code on my LDS email and It is frustrating me because i will be leaving for my mission soon this is the email that I will be using and for the two steps code provided and sent to my phone number I will not be able to access it, what can I do to solve this?

Congratulations on your mission call! For your awareness, the Tech Forum is not connected with the Church Support system, the Forum serves primarily as a location for user-to-user interaction and self-help. Only the Global Services Department (GSD) will be able to help you resolve this issue. Please talk with your ward clerk who can provide the number for the local/area GSD support team. They should be able to resolve this quickly for you, once you get in contact with them.

I began by contacting app support, who referred me to Church Account Support Administrator, who has referred me to Global Service Department.
I cannot sync the Tools app.
I have spoken to my ward clerk. For some reason, my home address and phone number got erased from my membership record. He fixed that, but I am still unable to access the Tools app.
When I attempt to log in, it takes me to the church login screen. I log in, it successfully sends me a verification to the Okta app and I sign in just fine. The app then takes me to the sync page. I attempt to sync, and that is when I get an error message. I have recorded my screen and attached that here.

spiffy3 wrote: Thu Oct 16, 2025 9:31 am I began by contacting app support, who referred me to Church Account Support Administrator, who has referred me to Global Service Department.
I cannot sync the Tools app.
...

The GSD is the right place to deal with this. This is a user-to-user discussion forum, so nobody here can help.