Tech Forum Archive

Canceling my donations

8 postsstarted by bwood614 5,677 viewsoriginal topic

bwood614
New Member
#1
When I went to pay my tithing, my donation went into the state of "pending". A couple days later I received an email that my donation had been canceled and that the bank account that I used had been removed from my LDS.org account. I logged in and sure enough it had been canceled. So I tried again and received the same message and result a couple days later. Anybody know why it's doing this?
russellhltn
Community Administrator
#2
Since it removed the account, I have to think the transaction was refused for some reason. Either the banking information is incorrect, or the bank is refusing it for some reason. I'd start with talking to your bank.
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Iafeta
New Member
#3
Edited 1 time, last by Iafeta on
I accidentally paid 2 donations when I only meant to pay once. If you can undo the extra donation I did that would be awesome
russellhltn
Community Administrator
#4
Iafeta wrote: Sat Nov 12, 2022 2:56 pm I accidentally paid 2 donations when I only meant to pay once. If you can undo the extra donation I did that would be awesome
No one here as the ability to do that.

Please refer to this item from the Donation FAQs:
I just submitted my donation request and noticed I made a mistake. How can I cancel my donation request?

As long as the Church hasn’t already processed your donation, you may still be able to cancel the donation request. You can cancel the donation request a few different ways: Click the x icon next to the donation that is still in “Processing” status, or click the donation, go to the yellow slip, and click the Cancel Donation Request button at the bottom of the slip. The donation request will be canceled and deleted from the system.
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BenjaminBJG
New Member
#5
I only wanted to donate once but I did it twice can you please cancel my first donation and I thought it didn't go through the first time
lajackson
Community Moderators
#6
BenjaminBJG wrote: Wed Sep 04, 2024 11:54 am I only wanted to donate once
The post immediately before yours quotes the Donation FAQ and provides two ways of doing what you wish if you act quickly.
serenanallen
New Member
#7
I thought I had more money then I did. And forgot that it takes 2 or 3 business days for the donation to go through. I dont have enough funds to donate
russellhltn
Community Administrator
#8
There's nothing anyone here can do. If you can, go to the donate page and see if you can still cancel it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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