Menu Changes LDS.ORG

Has anyone else lost their menu items after login to LDS.ORG?

I cannot access any of the regular actions LCR, CDOL, Donations...everything has disappeared.

Any ideas how to restore.

It's been moved to the icon that's a 3x3 set of squares.

and I believe you'll need to be signed in first in order to see that 3x3 grid icon.

Note that the 3x3 grid only shows on a phone/tablet and does not appear when accessed by laptop / desktop computer.
For full desktop display click on My Account and Ward.

klricks wrote:Note that the 3x3 grid only shows on a phone/tablet and does not appear when accessed by laptop / desktop computer.

It's not device dependent. It seems more like which server in the server farm you happened to be assigned to the time. Many of us see that 3x3 grid on desktop machines. Just switching to a different browser on the same device can give you a different result.

russellhltn wrote:

klricks wrote:Note that the 3x3 grid only shows on a phone/tablet and does not appear when accessed by laptop / desktop computer.

It's not device dependent. It seems more like which server in the server farm you happened to be assigned to the time. Many of us see that 3x3 grid on desktop machines. Just switching to a different browser on the same device can give you a different result.

Got the 3x3 grid on the clerks office computer today (Firefox), but still not at home (Firefox and Edge). I do get the new menu with icons however........

I've not seen the new icon menu, but recently, a great deal of the time when I visit the home page, I don't get anything that allows me to log in. The My Account And Ward menu is completely missing and there is no way to sign in. I have to put in the URL to go to LCR and then it takes me to the login prompt.

mevans wrote:I've not seen the new icon menu, but recently, a great deal of the time when I visit the home page, I don't get anything that allows me to log in.

There is a header configuration that only displays the language setting link. On the menu bar that includes Scriptures and Study, Families and Individuals, ..., to Serve and Teach has on the far right side three icons; magnifying glass, 9 squares grid or 3x3 grid of squares, and head and shoulders. The head and shoulders icon contains the My Account links and the sign-on link.

Do you see that header configuration?

jdlessley wrote:There is a header configuration that only displays the language setting link. On the menu bar that includes Scriptures and Study, Families and Individuals, ..., to Serve and Teach has on the far right side three icons; magnifying glass, 9 squares grid or 3x3 grid of squares, and head and shoulders. The head and shoulders icon contains the My Account links and the sign-on link. Do you see that header configuration?

Thank you for the extra description. Now I found it.

russellhltn wrote:It's not device dependent. It seems more like which server in the server farm you happened to be assigned to the time. Many of us see that 3x3 grid on desktop machines. Just switching to a different browser on the same device can give you a different result.

That seems to be true. I just tried the church website on 4 different web browsers on the same computer and I have 3 different menu experiences with that area of the page.

I never even found the new all-icon menu with the person icon until jdlessley mentioned how it works above. Honestly, I experience loading problems on the church website with such frequency that my assumption was that the page just wasn't loading properly, not that they had changed the design. The new icons weren't obvious to me.

Over the years, the church does seem to like to play with menus a lot and I wonder why so much effort is placed on navigation changes. I log into the church site almost every day of the year and it is disorienting when they change the navigation. If they're doing analytics of user experiences, I don't know how they would figure out that I gave up trying to figure out how to log in and typed in the URL to LCR so I'd get a login prompt.

mevans wrote:I log into the church site almost every day of the year and it is disorienting when they change the navigation. If they're doing analytics of user experiences, I don't know how they would figure out that I gave up trying to figure out how to log in and typed in the URL to LCR so I'd get a login prompt.

Same here, and as a quality engineer, I am fairly used to changing things to make improvements. But, being customer-friendly would require some advance notice to tell folks that the menus have changed rather than make them struggle to find what they are looking for. I feel like a blind person who finds that every time they leave their home someone goes in and rearranges the furniture without telling them.

Instead of the random popup asking me if I'm a member of the church (I'm already logged in with my member account, after all), perhaps a popup could appear with a screen shot of what the menus look like this time.

While the new capability is a great benefit and is quite useful, the church web site has become more and more difficult over the years for me to find Information I'm seeking. Quite frustrating.

Well, I was blessed to see the new header/menu for the first time this evening. These are a few random thoughts about the experience for me.

Some sites sport the new menu. Others do not. Those that do come and go between old and new depending on the prevailing winds.

There is nothing, I repeat, nothing intuitive about the new little nine-dot menu which is so close to the search magnifying glass that it is nearly impossible to press on my laptop touch screen.

So, trying to get to Donations, I took advantage of the search bar that appeared and typed in Donations. I never got to Donations. I got to the Help pages. I got to a search results page. You cannot type Donations in the search bar and get to Online Donations.

If you get the new header and menu on the Calendar page, you cannot go anywhere else, because the Calendar page display covers the new nine-dot menu. Awkward. (I don't know why I even go the the Calendar any longer, because all I get is a set of links to +2 more, +8 more, +3 more, etc. Not very useful at all, but quite off-topic for this particular rant. Yes, I sent feedback.)

And a final bone to pick (for now). In the new nine-dot menu there is an option to "Find a Church". Actually, I have found a church already, and I like it very much (insert testimony here). I believe the new menu item should be changed back to "Find a Meetinghouse", or maybe changed to "Find a Congregation". I am not looking for a different church, so don't tempt me.

In summary, with my first introduction to the new header/menu system, on a scale of 1 to 10, I give it a minus 3. Maybe minus 2 if you count the fact that I could usually reload the page in my browser and get the old header/menu. Although I am sure the developers are working diligently to fix that.

I don't think anyone has mentioned it, but the same 3x3 grid icon also appears on the Google home page, right after "Gmail" and "Images" in the upper right corner. The Tool Tip that appears when you hover over it is "Google Apps". Apparently, this icon is all the rage with young programmers these days. (And yes, I have been programming computers since 1975.)

Cannot find header menu on the church homepage so unable to sign in on my iPad. It’s there on my computer and on my iPhone, but missing on my iPad.

jjac2 wrote: Thu Oct 07, 2021 9:25 pm Cannot find header menu on the church homepage so unable to sign in on my iPad. It’s there on my computer and on my iPhone, but missing on my iPad.

Sometimes this happens. Here are a couple of suggestions:

• Clear all cookies related to the church (I just delete all of them, rather than trying to figure out which ones are from the church). Then try accessing the site again.
• Try logging in from an alternate page. For example, go to the tech forum where you posed this message. There's a sign in link at the forum. Try signing in there. Or try the directory: https://directory.churchofjesuschrist.org That page should take you to a login page if you're not logged in. I think one of those two should get you to a login page, but if that doesn't work, try the classic Maps site: https://classic.churchofjesuschrist.org/maps

Cannot find header menu on the church homepage on my iPad. It isn't just a question of signing on, it is a question of not being able to navigate. No menu, no navigation. Clearing all cookies didn't help.

jbwarner wrote: Wed Oct 20, 2021 3:57 pm Cannot find header menu on the church homepage on my iPad. It isn't just a question of signing on, it is a question of not being able to navigate. No menu, no navigation. Clearing all cookies didn't help.

I'm guessing you're using Safari? If so, are you able to try installing Chrome to see if that works on your iPad? I know some people don't like installing other web browsers and understand if you don't want to do that. I'm just trying to see if your results are the same or different with a different web browser. I find some church sites don't work as well on Safari (on a Mac). These days I have the best luck with Chrome on Church web sites...so if something doesn't work, I try it on Chrome. You don't have to leave Chrome installed on your iPad if you don't want it there; I'm just trying to think of tests that will help determine what's going on.

We're just peer-to-peer help, but we might be able to help diagnose an issue so that it can be better reported to the church.