Gospel library app crashes on loading

Help! I can’t survive without it! iOS 12 iPhone 8. Any suggestions? I’ve tried deleting and reinstalling; I’ve tried turning phone on and off. What else?

Have you tried connecting to a different internet network temporarily?

It keeps crashing every time I open my iPhone x too. I've also done all the regular fixes... Reinstalled the app, turned the phone off/on again. Changed wifi/cell networks. Nothing is helping. I'm so sad! And frustrated!

Did either of you ever find a solution for this? Mine is doing the same thing.

I was sitting in church today trying to get it to work and it crashed every time I tried to open it. I finally disconnected from the LDS Access internet by disabling wi-fi (allowing my cell service to provide the internet connection) and it worked just fine.

I had the same problem. For me, I went into settings and then cellular data. I found the gospel library app and turned cellular data on for this app. I temporarily turned WiFi off and then loaded the app. It loaded correctly. Then I turned WiFi back on and it will now work either way now.

wdwalker wrote:I was sitting in church today trying to get it to work and it crashed every time I tried to open it. I finally disconnected from the LDS Access internet by disabling wi-fi (allowing my cell service to provide the internet connection) and it worked just fine.

LDSAccess has a poor connection when there are a lot of people in the building. I'm glad you were able to get it working!

Gospel Library will not load on the iOS app. Once downloaded, the app crashes. This is version number 5.3.2

jbaumgarten6 wrote:Gospel Library will not load on the iOS app. Once downloaded, the app crashes. This is version number 5.3.2

Have you tried on a different internet connection / different Wi-Fi network?

Gospel Library will not load on the IOS app with Iphone11. I select the Gospel Library icon on the icon screen, the Moroni image appears and then immediately back to the icon screen. It was previously working. I have deleted and reloaded with no change.

Same problem as others have described. On ipad the gospel library app is crashing just after the screen showing the icons appears. As others have done, I tried turning iPad off and back on, deleting and reinstalling the app and connecting to a different WiFi. The only way it will work is to turn WiFi off but then I can’t get any content. Please help..

tanisb wrote:The only way it will work is to turn WiFi off but then I can’t get any content.

What happens if you start it and then turn the WFi on? Does it start OK after that?

My Gospel Library app on my iPad is crashing - will not open. How do I solve this?

I’m having same issue, iPhone 7,, GL app opens then closes, tried rebooting, re-installing, cleared history, different networks, without WiFi

I am using an IPAD Air with 12.4.5 OS. I have had the issue of the Gospel Library downloading, but not opening up. This happened with the update to 5.4.0. Before then is worked. I have removed the app, restarted the IPad and downloaded the app twice without success. I have removed the app and then reinstalled using a different internet connection and tried to open, but could not. I have run out of ideas. Any suggestions. Thanks you.

My wife is having the same issue on her iPhone X running iOS 13.3.1. Oddly I am not having the problem on my iPhone 11 Pro. Same version of iOS and the same version of the app (5.4.0).

I have tried everything I can think of including uninstalling and reinstalling the app and trying to open it with and without Wi-Fi or cellular data. At first it would display some content and then crash a second or two later, but after all of my missing around now it never gets past the splash screen.

I hope an emergency fix is forthcoming.

I updated to version 5.4.0 last night with my Apple iPad mini and now the app won’t open.

My husband is having the same problem and we have tried all of the suggestions on this thread multiple times. Both of us have the iPhone 8 and yet the app works just fine on my phone but won’t open on my husband’s. Very frustrating and at a loss of what to do next.

My iPhone 6 Plus running iOS 12.4.5 crashes while loading Gospel Library, after showing the Moroni screen for 4 seconds. It started crashing about Feb 17th, 2020, and has crashed consistently since then. I tried shutting off the phone, and I tried uninstalling and reinstalling the Gospel Library app. Also tried turning off wifi. None of those things helped. Suggestions?

Same for me. Any help?

Me too iPad Air why so random?my wife can open on her iPad mini.

Completely uninstalled and reinstalled,, nothing but the white Moroni. Previously it was a golden coloured Moroni any connection?
Rod

I’ve done all the suggested actions. I can’t get it to work at church or on my home WiFi. I updated iOS recently and I’m pretty sure this opened fine for a few days. Then suddenly it’s useless. I’m so glad I have a hard copy of my scriptures or I’d be inactive! Lol. Just kidding. But it is incredibly inconvenient to resort to bulky scriptures and no access to all the tools for study online now. Praying for a fix to come soon...

I am following this - my Gospel Library app crashed a few days ago and I have not been able to get it to work, despite deleting and reinstalling the app multiple times, restarting my iphone, etc. Hope there is a fix soon!

This is happening to my iPhone 11 also. I hope the church is working on a fix for this.

I am having the same problem and have tried all the same fixes. Just adding my voice to help the problem get more attention. I’m suffering without my Gospel Library!

brendashulsen wrote:I am having the same problem and have tried all the same fixes. Just adding my voice to help the problem get more attention. I’m suffering without my Gospel Library!

Please keep in mind that most likely nobody responsible for development of the app reads this forum. This is a good place to share user-to-user hints/tips. In order to get attention from the development organization, you will need to use the Feedback button or link on the app or on the Church website.

rmrichesjr wrote:

brendashulsen wrote:I am having the same problem and have tried all the same fixes. Just adding my voice to help the problem get more attention. I’m suffering without my Gospel Library!

Please keep in mind that most likely nobody responsible for development of the app reads this forum. This is a good place to share user-to-user hints/tips. In order to get attention from the development organization, you will need to use the Feedback button or link on the app or on the Church website.

If I was doing this on the church website because I couldn't keep the app open to use its feedback function, I would provide more details to help them:
What OS version is my device at?
What version of Gospel Library am I using?
What happens when I attempt to start the app?
When did the problem start?
What steps have I already tried (i.e. sign out/sign in, uninstall/reinstall, clear cache and data, tried it with device in airplane mode, etc.)?

Hello,

I’m working on getting the Gospel Library to open. It works great on any device that is running iOS 13 but doesn’t work on any device running iOS 12. Unfortunately, I’m unable to go to iOS 12 on my iPad mini.

I have tired to reinstall the app, restart the iPad, opened the app without wireless, and on a different wireless network.

When I look at the logs on my iPad mini it has crashed 8 times on the 19th of February. Here is a crash log from the first time it crashed. I haven’t seen any more logs since then but the app is still unable to open.

Please let me know if you need any additional information. As I’m trying to work on a talk that I have to give on Sunday.

Thanks

Gospel Library 5.4.1 for iOS is in beta and should (hopefully) fix the crashing issue. To install the beta, join the Tech project Gospel Library for iOS – Public Beta, then you'll get an email from TestFlight with instructions for installing the app. If you install the beta, let us know if it works!

It’s working great. Thanks for your quick help with the issue!!

The gospel library app crashes on my iPad 2. However, I've managed to install an earlier edition of the app (GL 2.5) and works fine. If you have an iOS device and owned previous Editions of the app, go to the "Purchased" tab of the App Store. You'll find all the app purchases made with Apple. Unfortunately, with the GL 2.5 app the data there is up to 2016. It doesn't contain the recent conference addresses or Come Follow Me. At least you'll have your digital scriptures and a retro GL app experience.

Same with my iPhone11 Pro max library app crashes it will display angel Moroni then after few seconds crashes.

Same on my iPhone 11 pro. Crashes after angel Moroni landing screen. I’ve uninstalled and reinstalled twice and continues to be an issue

kevinseely13 wrote:Same on my iPhone 11 pro. Crashes after angel Moroni landing screen. I’ve uninstalled and reinstalled twice and continues to be an issue

Something you might try is put your device into airplane mode. Open the app. Once the app is open, then disable airplane mode.

Gospel Library 5.5.0 was just released (last night). For those of you with the crash on launch, are you still seeing the issue after updating to 5.5.0?

Gospel Library has been crashing for the last two days.

Yes both my husband and my phone is crashing after a few mins of seeing the app with angel Moroni. We both have iPhone 11 Pro Max’s. We’ve both deleted and reinstalled. Turned phone off then back on. I was able to open it off WiFi and just using my cellular data. The WiFi I was using us the one in my home.

Yes! The airplane mode fixes the problem. Launching app under airplane mode and brings to a missing content screen. Then connect to WiFi and start downloading your content. This is after deleting and re-installing the app.

iPad Pro 9.7 inch, running iPad OS 14.1. Since updating Gospel Library to version 5.10.0 three days ago, the app crashes on loading. The splash screen with the Christus icon appears for about 12 seconds, then vanishes. I cannot get it to open. I have been using the Gospel Library app since it was first available, without any problems until now. I am reluctant to delete and reinstall, in case I lose my extensive marking, annotations and data, which is a warning Apple gives when considering this option. Don't know what to do next. Library on my iPad was the centre of my daily gospel study. The app still works on my iPhone running iOS 14.1 (but screen too small for regular study.)

My gospel app won’t load as of today. The icon turns on for a few seconds, then turns off. I don’t want to reload the app as I have almost the whole Book of Mormon marked and don’t want to lose it. What can I do?

marshallcl wrote:iPad Pro 9.7 inch, running iPad OS 14.1. Since updating Gospel Library to version 5.10.0 three days ago, the app crashes on loading. The splash screen with the Christus icon appears for about 12 seconds, then vanishes. I cannot get it to open. I have been using the Gospel Library app since it was first available, without any problems until now. I am reluctant to delete and reinstall, in case I lose my extensive marking, annotations and data, which is a warning Apple gives when considering this option. Don't know what to do next. Library on my iPad was the centre of my daily gospel study. The app still works on my iPhone running iOS 14.1 (but screen too small for regular study.)

birdfeeder wrote:My gospel app won’t load as of today. The icon turns on for a few seconds, then turns off. I don’t want to reload the app as I have almost the whole Book of Mormon marked and don’t want to lose it. What can I do?

Are you still having this issue?

If you go to Study.ChurchofJesusChrist.org or Notes.ChurchofJesusChrist.org, you can check to see if you recent notes and highlights are there – if they are, you shouldn't need to worry about losing them by deleting and reinstalling the app. That said, deleting and reinstalling the app would remove any screens or study plans you have, as well as any downloaded media you might have, which isn't ideal...

marshallcl wrote:iPad Pro 9.7 inch, running iPad OS 14.1. Since updating Gospel Library to version 5.10.0 three days ago, the app crashes on loading. The splash screen with the Christus icon appears for about 12 seconds, then vanishes. I cannot get it to open. I have been using the Gospel Library app since it was first available, without any problems until now. I am reluctant to delete and reinstall, in case I lose my extensive marking, annotations and data, which is a warning Apple gives when considering this option. Don't know what to do next. Library on my iPad was the centre of my daily gospel study. The app still works on my iPhone running iOS 14.1 (but screen too small for regular study.)

I bit the bullet: deleted Gospel Library then re-installed it. It now opens smoothly, and apparently no data has been lost. I'm a happy man!

I am having the same issue. I am running iOS 14.2 on an iPhone 6s. When I updated to version 5.10 (end of October) the app would show the church logo for about 10 seconds, then the time banner appears at the top of the phone, run a couple seconds then crash. I updated to 5.10.1 and the problem has persisted. I have waited for an update because I don’t want to delete and reinstall the app. I don’t want to lose everything I’ve downloaded. Any thoughts of where the app is getting stuck?

I tried the internet sugestiones. Didn’t work. What did work is deleting the app and then downloading it again. It didn’t save my book marks, but it did save what I previously downloaded.

Same issue for me. Recent update causes app to attempt to load with a white screen, then crashes on my iPad Air and my wife’s.

After deleting and reinstalling the app we finally got it to successfully launch again after seeing a white screen rendered for 10-20 seconds. However, it took us several attempts (uninstall and reinstall) to finally achieve a working result.

Everytime I try to open the app it crashes immediately. I have tried restarting my phone, using it with and without wifi, and uninstalling and reinstalling it. I do not know what to do next

soren.pack@gmail.com wrote: Wed Jan 19, 2022 10:37 am Everytime I try to open the app it crashes immediately. I have tried restarting my phone, using it with and without wifi, and uninstalling and reinstalling it. I do not know what to do next

You may need to contact the Gospel Library support team:
https://www.churchofjesuschrist.org/learn/mobile-applications/gospel-library-support?lang=eng

Are you on iOS 14? It seems like there's a crash affecting a lot of users on iOS 14. You could try upgrading to iOS 15 (all devices that support iOS 14 also support iOS 15).

I have the same problem. OiS 14.6 . iPhone 6. Tried reinstalling, restarting, disconnecting to WiFi. Still not working.

laureladybug wrote: Fri Jun 14, 2019 9:00 am It keeps crashing every time I open my iPhone x too. I've also done all the regular fixes... Reinstalled the app, turned the phone off/on again. Changed wifi/cell networks. Nothing is helping. I'm so sad! And frustrated!

dsonntag wrote: I have the same problem. OiS 14.6 . iPhone 6.

Several before you have pointed out that upgrading to iOS 15 seems to solve the problem. One of them said that any device capable of running iOS 14 will also run iOS 15.

Ithe app opwnsa and then closes. I have reloaded, updated, and it still happens. I have a Iphone 11 s pro. I am at 14.8 on my updates

dougstoddard wrote: Thu Jan 20, 2022 8:26 am Ithe app opwnsa and then closes. I have reloaded, updated, and it still happens. I have a Iphone 11 s pro. I am at 14.8 on my updates

Updating to iOS 15 should fix the issue.

Hi, I’m dealing with the same issue. The app crashes immediately when I try to open it. I’ve deleted the app and tried to reinstall it three different times with no success. I’ve restarted my phone and tried to turn off my wifi and use cellular data to run the app, but nothing seems to work. Any other ideas? Thanks!

aleydavis wrote: Thu Jan 20, 2022 11:35 pm Hi, I’m dealing with the same issue. The app crashes immediately when I try to open it. I’ve deleted the app and tried to reinstall it three different times with no success. I’ve restarted my phone and tried to turn off my wifi and use cellular data to run the app, but nothing seems to work. Any other ideas? Thanks!

Please read the post just above yours.

A new version of Gospel Library has just been released addressing the iOS 14 issue.

My member tools on my iPhone flashes the app icon and then disappears. I took it off my phone and now it won’t even load from the App Store. It just flashes the app and disappears.

dryflyrog wrote: Sun Jan 23, 2022 10:35 am My member tools on my iPhone flashes the app icon and then disappears. I took it off my phone and now it won’t even load from the App Store. It just flashes the app and disappears.

What version of iOS are you running? I'd suggest upgrading to the most recent version.

I’ve been using gospel app for years. 1 day ago it stopped working. I click it, it tries to open. I only get a blue line on top and white page. Then it automatically closed