No Content Error after Updating Gospel Library App on Ipad

I updated my Gospel Library app on my Ipad and when I went back into it I got an error message saying "No Content - Gospel Library needs an internet connection to load its starting content. Please connect to the internet and try again." My ipad is connected to the internet and everything else works. Gospel Library has always worked in the past on this iPad. I made sure to update my ios software and it still doesnt work. Has anyone seen this problem or can suggest a solution?

How is it connected to the internet? Though a data plan or wifi? As I recall, GL has a setting that prevents it from downloading via a data plan and running up your bill.

I am having the same problem on my iPhone. It worked just fine until I updated the app today and now it's "No content." And yes, I have it set to allow downloading data over the cell network.

Here are a few things you could try:
– Force close the app (swiping it out of the app switcher) and reopen it.
– Open the app while on a different Wi-Fi or cellular network.
– Switch to another language under Settings, then back to English – that would force the main library page to refresh, if the problem is that content is there, just not displaying.
– Follow a bookmark (if you have any) or link (like [url]gospellibrary://content/scriptures/bofm/1-ne/1?lang=eng[/url]) into the app to get directly to a content chapter.
– Create a new screen, then delete the old one.

I had the same problem on my iPhone and all I needed to do was change the language to Italian and back to English and it worked! Thank you for the help!

My LDS Library App installed an update three days ago, at first I lost all my notes from the last 5 years, after rebooting I temporarily got them back. After finishing som work, I closed the App, the next time I opened it, all my notes had completely gone. I sent a message asking how to rectify it, had no response. I then contacted Church Headquarters, they said they do not have support for personal members and just reload the App. I did this, the App will not even open now, whatever I do, the App logo with Moroni comes up, sits on my screen, then cancels out as a closed App. I’m getting very frustrated, nobody seems to be able to help....any suggestions.

tonyrayton wrote:I’m getting very frustrated, nobody seems to be able to help....any suggestions.

Try the suggestions in the post two before yours, and the one immediately before. You may have to totally remove the app and download it again. After that, ask your ward clerk if he is able to assist you.

tonyrayton wrote:My LDS Library App installed an update three days ago, at first I lost all my notes from the last 5 years, after rebooting I temporarily got them back. After finishing som work, I closed the App, the next time I opened it, all my notes had completely gone. I sent a message asking how to rectify it, had no response. I then contacted Church Headquarters, they said they do not have support for personal members and just reload the App. I did this, the App will not even open now, whatever I do, the App logo with Moroni comes up, sits on my screen, then cancels out as a closed App. I’m getting very frustrated, nobody seems to be able to help....any suggestions.

Gospel Library 5.4.1 for iOS is in beta and has several bug fixes, including a fix for an issue where annotations could disappear temporarily, and some crash fixes. If you're interested in trying the beta, join the Tech project Gospel Library for iOS – Public Beta, then you'll get an email from TestFlight with instructions for installing the app. If you install the beta, let us know if it fixes things!

SOLUTION: For me this always happens when my iphone 6s runs out of storage. If the phone is full then for some reason it creates errors with my library and the content that was previously downloaded or sometimes it even prevents the app from opening up. If I go back through and delete apps or picture and free up space on my iphone then restart the app or sometimes the phone I can usually access gospel content again (until my phone gets full again).

This works almost every time for me! Hope it helps you all.

I’ve had the same problem. Without looking into the possibility of losing all my personal markings and notes, I deleted the app and then downloaded it again thinking all my marked scriptures and notes would still be linked to my account! However, it looks like they are gone! Are they really??? Does anyone know how to view them or get them back?

kristingjones wrote:... it looks like they are gone! Are they really??? Does anyone know how to view them or get them back?

They probably are not gone. Patience normally will bring them back.

Make sure you are signed on with your Church Account. The servers seem to have had a bad week. In the past, everything usually has synced and come back in a few days.

That is exactly why I didn't delete the App when I had this problem. I didn't want to take a chance and lose everything I had marked. I just did what someone else said - change to another language, and that did the trick for me.

Mine is also telling me that I need to connect to internet to load it’s starting content but every other Internet-based application on my iPad is connected to the Internet just fine so it must be something with Aaliyah scriptures. Any idea how to report problems with LDS scriptures or is this it?

kazawada wrote:Mine is also telling me that I need to connect to internet to load it’s starting content but every other Internet-based application on my iPad is connected to the Internet just fine so it must be something with Aaliyah scriptures.

Try the suggestions in sbradshaw's post (9 posts before yours). You may also want to look at this post in the Gospel Library starting content will not load thread topic that may help.

kazawada wrote:Any idea how to report problems with LDS scriptures or is this it?

Use the in-app Send Feedback found in the Additional Info section of the Settings menu item. The forum is primarily user-to-user help and support. It is not an official reporting channel. From time to time we do get programmers visiting the forum but you cannot count on what is posted here getting to the appropriate development team.

Anyone still having trouble with this? Mine has been going on for a few months and none of the listed solutions have worked for me.