LDS Tools Unable To Sync

Hello. I have been experiencing an issue for about 2 weeks now in which I cannot sync LDS Tools. I am using Android. I had recently upgraded on my phone, but on my tablet I have not. The behavior is the same. I can successfully login and initiate the sync, but at around 75% it will hang. After a few seconds the OS will come back with a message that the app stopped working. If I open the app again and try syncing again, it will give me a message that says the app keeps closing.

I have tried over a dozen times and the behavior is always the same. I have tried syncing from my cell network and home wifi. I've tried after getting a stronger signal (cell and wifi). I honestly do not know what else to try. I've never had any issues with syncing in the past. I am now bumping up to the 30 day sign-in limit, so the urgency to get this fixed has increased. I was recently called to serve as a counselor in the bishopric and I really need to have the app available to use.

Any suggestions you may have are greatly appreciated.

pdnunnally wrote:Any suggestions you may have are greatly appreciated.

Yes. This is a known issue discussed here and in a number of Android topics here. Remember that you can still obtain all of the information you need at LCR.

And remember the developers in your prayers.

Thanks. This must be a really subtle bug since it seems to be taking a while to resolve. I do know that I can get to LCR, but many times it's not very convenient. I will continue to be be patient.

For all those who have been having difficulties syncing -- as of 10:00 pm PST, an updated version of LDS tools for Android has been posted to the Google play store. Looks like it is version 3.54 (100020.1). This updated version , if you update your tablet or phone will work and does sync. It worked for me -- and I am in a leadership position with access to ministering. Thank you tech support for fixing the issue -- and I hope the message gets out that this appears now to be fixed. Good luck to all.

Thanks for the recent upgrade of the LDS Tools App. I'm now able to sync and sign in.