LDS Tools won't complete syncing

I have a Samsung phone. IOS 8.0.8. As of last week I can't get it to complete the syncing. It gets to about the end and then tells me "LDS Directory Services are unavailable. Please try again later." This has been going on for over a week. Others around me have no problem syncing. Please help. This is very frustrating.

What version of LDS Tools?

I have the exact same problem, syncs to about 70-80% then crashes. I have a Samsung s7 with the latest update on LDS Tools. However, I can log on using my wifes Lds login details. It may be a membership access issue? Due to my calling and access to membership info?? Anyone else have the same problem??

I'm also not able to complete the process. It just returns to the log in screen. I have unistalled it and downloaded the newest version in playstore, but it still won't work like before. I was hoping to use it for training the Elders' Quorum and Relief Society presidencies on recording ministering interviews. Thanks.

LDS tools for Android has stopped syncing for both phones and tablets. I have tried to de-install and re-install and it is still the same. Please advises us. I am not the only one this is happening to. Can we please have at least some update? Thanks.

EzraSeu wrote:However, I can log on using my wifes Lds login details. It may be a membership access issue? Due to my calling and access to membership info?? Anyone else have the same problem??

In my conversation with someone in a different thread, we have the same theory; it has to do with the calling you hold (and more specifically, what information you have access to because of that calling). I would mention this if you use the app's "Send Feedback" feature. Hopefully the project team can find the problem and get this fixed soon!

My LDS tools doesnt sync either. I have an Android 8 and I tried uninstalling and reinstalling the LDS tools and it still won't sync. If it is calling related (which I doubt it) I am a relief society president and need access to this information.

nlboylan wrote:My LDS tools doesnt sync either. I have an Android 8 and I tried uninstalling and reinstalling the LDS tools and it still won't sync. If it is calling related (which I doubt it) I am a relief society president and need access to this information.

I know that they are actively working on the problem. Some have posted that those without leadership positions have been able to sync, but those with leadership positions, such as you and I, have not. Ultimately, that may not be the problem, but whatever the problem is seems to still have them puzzled.

Just before posting, I tried to sync again and still was not able to do so. I miss the information, as well.

I just tried and had no problems syncing.
Ward assistant clerk.
Nexus 5 running Android 6.0.1

Just tried to sync and it did NOT work. I am a first counselor in the Elders Quorum. If I had to guess - it has to do with the ministering access capability. If you are in a leadership position with ministering access - you CANNOT sync. Others who are not in leadership to see all ministering assignments can sync. I could be wrong -- but that is what seem to be experiencing in our ward. Relief Society first counselor and myself cannot sync. Others can.

My husband is stake clerk and can no longer sync on his android Samsung S7. This is a huge problem and needs tech help right away. Gets the message lds tools is not available. I can sync on the same WiFi connection on my android without issues.

LynnGreene wrote:This is a huge problem and needs tech help right away.

Trust me, this problem has the full attention of the folks at Church headquarters who are trying to solve the problem.

Not sure if this helps everyone - but here are a couple of pieces that may help:

1. It appears that those in leadership positions (like Elders Quorum Presidency or Relief Society Presidency) who have expanded access to ministering are experiencing the syncing problems. The problem does not appear to be universal Android.
2. The feedback I received back from technical support was that the Android services are experiencing some difficulties and that I should use the BETA version until it is fixed.
3. The BETA version is working for syncing and worked on both my devices (phone and tablet).

Hope this information is helpful for others.

I am an assistant stake clerk using a Samsung S9+ and having the same problem. Please post how to access the beta version of the app. Thank you

awerrett wrote:I am an assistant stake clerk using a Samsung S9+ and having the same problem. Please post how to access the beta version of the app. Thank you

Unless the help center is out of date, the instructions are here: https://www.lds.org/help/support/join-t ... ng#android

I have had this same problem for several days. I too have tired uninstalling and reinstalling the most recent version. I'm a counselor in the stake presidency, and have needed the information available through the app.

alonzogaskill wrote:I . . . have needed the information available through the app.

Until the app is fixed, or the associated problem is found, you will either need to obtain the information you desire online through Leader and Clerk Resources or, if you are adventurous, install the beta version of the app.

Just installed the beta version and hit the same problem with shutting down at about 80% of sync. I'm also a counselor in EQ. Hope this is fixed soon.

After having no lds tools for 3 weeks because it won't sync, I just downloaded the app with an update from Feb 20 that said it's to "fix sync problems". It still won't sync on my galaxy S9....now it says "LDS Tools Services are unavailable. Please try again later."

Ugh!

The Android sync problem has been fixed with the latest release of the app at the Google play store. Version 3.54 will work and the sync will complete. The fix happened last Thursday evening -- so this new version should work. I tested it on a phone and a tablet. Good luck to all.

My Stake President can't sync either. Starts syncing and gets about 90% done and t hen dies. Any update on this from anyone?

rgrimstad wrote:My Stake President can't sync either. Starts syncing and gets about 90% done and t hen dies. Any update on this from anyone?

The general sync problem was fixed in late February. See if he is using Tools version 3.5.4 and is running Android 5 or better.

31 March. I have tried to sync several times this morning. I get this message: "LDS Directory Services are unavailable. Please try again later." Is this a recurrence of the previous problem?

I was just now able to sync successfully, so I expect that your problem was that the servers are busiest on Sunday mornings, Utah time. You might try again later this afternoon. I usually sync on Saturday evening and rarely have any problem.

For 2 weeks now, I have had the same message come up that" LDS Directory Sevices are Unavaiable.Please try again later" I have seen comments about callings and syncing. I am currently in Primary teacinh and I have never had a problem getting on to my LDS tools .I need it to get addresses to homes of members in our Ward that are in rural areas and this has saved me the past 2 years ...with navigation and with contact information also. What happened ? Are we near a fix at all? I'm using a Samsung Galaxy 8 plus.

I have the same issue. And iam using a galaxy s8+

As of today, after trying to sync, I can no longer complete a sync or log in to tools. I have an iphone 8. After uninstalling "LDS tools" and installing the "Member tools" update today, it makes it about 10% of the sync, but then says "tools is not available" and will not let me sign in (so no information is available using the app). I also tried logging in to an ipad but had the same issues; I also updated the app on the ipad to "Member tools" and still could not complete a sync of log in. Someone in the post suggested that it might be a leadership issue. I am 2nd counselor in the EQ. My wife is the YW president and her app has not worked for weeks. However, our EQ president used the app today to look things up. So, I'm not sure why today things crashed...but appreciate any suggestions or fixes. I am able to log in on my computer just through the Church website and it all works fine there (just not on my other devices that run on the app).

Many people are having this same issue. I don't think this one is a problem with permissions, I would guess that the developers are having issues linking login credentials from the old system to authentication on the new. Just a guess. I would anticipate this to be fixed tomorrow.

I am having the same problem.

I am having the same issue. I got a new Iphone 6S and installed the Church Tools app yesterday. Gospel library and desktop sign in work just fine but the Tools App won't sync and authenticate just saying "Tools is not available" in a pop-up.

roycedeanriddle wrote:I am having the same issue. I got a new Iphone 6S and installed the Church Tools app yesterday. Gospel library and desktop sign in work just fine but the Tools App won't sync and authenticate just saying "Tools is not available" in a pop-up.

This is typical on Sundays when the server loads are high. Try again on Monday or later.

No, I spoke with 10-20 having the issue on Sunday and yesterday in my ward (Monday). Seems like a larger issue this time.

There were server issues on both Sunday (a good portion of the day) and Monday (mid-day for a couple of hours). They should be resolved now. If it is still occurring, it is not likely to be server-related.

kerwinsevilla wrote:I'm also not able to complete the process. It just returns to the log in screen. I have uninstalled it and downloaded the newest version in playstore, but it still won't work like before. I was hoping to use it for training the Elders' Quorum and Relief Society presidencies on recording ministering interviews. Thanks.

I have the same problem. On my RCA, running the version of Android Marshmellow (i think), It works just fine. I signin set my pin, and do whatever. On my Amazon Kindle Fire using Amazon Freetime, I'll download LDS tools, sign-in, and it will sync, then take me back to the login screen.

wyattJackson06 wrote:On my Amazon Kindle Fire using Amazon Freetime, I'll download LDS tools, sign-in, and it will sync, then take me back to the login screen.

Kindle devices no longer support Member Tools – I'm surprised you're still able to download it (are you using a third-party app store?).

sbradshaw wrote:

wyattJackson06 wrote:On my Amazon Kindle Fire using Amazon Freetime, I'll download LDS tools, sign-in, and it will sync, then take me back to the login screen.

Kindle devices no longer support Member Tools – I'm surprised you're still able to download it (are you using a third-party app store?).

I download the google app store on mine and all the apps work perfectly.

sbradshaw wrote: Kindle devices no longer support Member Tools – I'm surprised you're still able to download it (are you using a third-party app store?).

I am using the Amazon freetime download catalog. I sugest that you read up on Amazon freetime.

wyattJackson06 wrote:I sugest that you read up on Amazon freetime.

How does freetime relate to Member Tools? I don't see a connection.

Thank you so much for the indeed, incredible concept to share with. I do admire the effort and will continue to learn from these forums.

russellhltn wrote:

wyattJackson06 wrote:I sugest that you read up on Amazon freetime.

How does freetime relate to Member Tools? I don't see a connection.

Sorry, I ment that you read up on some of the innner workings of Freetime so that you can understand how member tools is still avaible in a search. If this isn't of interest to you then you can ignore it.

wyattJackson06 wrote:

russellhltn wrote:

wyattJackson06 wrote:I sugest that you read up on Amazon freetime.

How does freetime relate to Member Tools? I don't see a connection.

Sorry, I ment that you read up on some of the innner workings of Freetime so that you can understand how member tools is still avaible in a search. If this isn't of interest to you then you can ignore it.

I don't own a Kindle device and dropped Amazon Prime after the first year we tried it several years ago. According to the FreeTime Unlimited page, those with Amazon Prime can pay an additional monthly fee to access what is billed as "child-friendly content." Parental controls are built-in which is a good feature. Those without Amazon Prime can pay a higher monthly fee to access the same content. I could not find an app list without signing up for a subscription.

However, for the cost of an Amazon Prime account and the monthly subscription fee, I can replace a mid-range Android tablet or phone every couple of years instead which will give me a current OS version and updated hardware. I don't see the cost benefit of going this route just to have member tools. I suppose this might be a worthwhile option for those who already keep an annual Amazon Prime account and an annual/monthly FreeTime subscription.

Just my 2-cents. It's a good thing there are different options out there for us to individually consider.

Just came across this while trying to debug my wife's issue on her kindle8, led tools acts like it's starting to sync and then immediately goes back to the login screen. She is a seminary teacher.

I thought mine (also kindle 8) was fine, then discovered it hadn't synced since Jan 25, 2018 (1.5 years ago). Primary use for my kindle was lessons, and I wasn't in a leadership role until about 3 months ago.

Lds tools 3.2.1 for both of us. It works fine for us on our Android phones, and lds.library is working fine.

unixguy wrote:Lds tools 3.2.1 for both of us. It works fine for us on our Android phones,

Check what version you have on your phones. Current is 3.6.1.

It sounds like you have old versions on your tablets.

What do we do to get a more recent version into the Amazon app store? Or what would account for me not being able to get the latest version from the app store?

I have not been able to use member tools for over 2 months. I have sent messages to techs on this and tried everything they suggested and still nothing. It gets to the syncing process and then stops and the message member tools is unavailable at this time. So frustrated cant connect with anyone except on Sunday at church.

What you describe sounds like an old version of Tools. See if you can update to current. You need to have Android 5 or better.

Still happening as of tonight. I have android 6.0.1 so dont try and tell me its ny android version being below 5. This needs a real fix, the problem is obviously on the apps side.

Except I'd be expecting a ton of messages if this affected a significant percentage of the users. Sure, it could be the app, but it's bring brought out by something in your environment. Are you running a VPN or some internet filtering app? Even if you're running Android 6, you still could be running an old version of the app.

I am having this issue and 100% agree about the access issue. I am primary secretary and it won’t let me in my account but I can log in under my daughter’s account just fine on my phone. My access has to be the problem. Has there been a fix found???

Not working for me or the other members of my meeting. Lots of different phones and platforms here. Tried to reinstall...oops! Now I can't get in at all. Sigh.

I have been using LDS tools just fine over the last couple of years on my iPhone ( 8 Plus) but all of a sudden, it won't sync with the app. It keeps telling me to check my username and password however the same username and password works for me on accessing my back office of the church site on my desktop. I haven't changed to a different phone or done anything different on my setup. I did uninstall the Tools app and tried it again on the new app install and it still doesn't work. I don't know where to turn for support so I hope I can get some help ASAP as I am in a leadership position and rely upon it all the time to help me as an EQ President. Thanks for your help and I look forward to your reply.

I have the same problem: Member Tools says it is down for maintenance; I can't login. This is true both on my Android and Apple phones.
I tried changing the password for my member account. I tried uninstalling and reinstalling the app.
I can sign in to the website/account on a computer. But Member Tools/LDS Tools continues with this 'down for maintenance' message. My wife does not have this problem on her phone.

If someone finds a solution, please post!

I’m the same way..it’s hard to do my calling without accesss.

I don’t know if this is still an issue for people, but I had th ward clerk remove my profile image and household image. I signed out and then back in and now it won’t sync. It isn’t an incorrect password issue as I tried and incorrect password and it gave me a different message. All I get when I sign in and try to sync is an error message after a few seconds.

ClarkKVarner wrote:I don’t know if this is still an issue for people, but I had th ward clerk remove my profile image and household image.

Was it syncing OK before you had that removed?
As a test, you might consider having him add an image and see if that fixes it.

Mine won't sync and I have made no changes to my profile (Galaxy Note 9). I've been trying since Sunday - it just says "Tools Services are unavailable. Please try again later." I figured 3 days would be "later"...

Syncing fails on iPhone 10 as well as of March 2020.

RebeccaLAllen wrote:Syncing fails on iPhone 10 as well as of March 2020.

If your iPhone is on iOS 10, iOS 10 is no longer supported on Member Tools. More informaton here: viewtopic.php?f=118&t=34347

I am an assistant Ward Clerk over membership and mine won't sync or update either. Like others I have deleted and reloaded. It asks for my login which I do, it goes to updating again but never completes before my iphone (6S) blanks out. I used to log in just by finger ID but that is long gone. My web LDS access works fine. How will we know when it is fixed??? David Hamill

I am a counselor in the EQ presidency and used to be able to log in just fine and update my tools as needed. Since a couple of weeks ago I can no longer get on as it asks me to log in and then tries to sync and after 4-6 minutes of waiting and nothing, it tells me it failed or to try again later.

Same issue here. Sunday School First Counselor. Any resolution?

Try signing out and then signing back in. It worked for me.

Try Uninstalling and reboot, then reinstall.