Community Administrator
The last version of "LDS Tools" 3.5.3, to run on iOS 10 is no longer supported. It doesn't sync.
To get the current version of Member Tools (3.6.1 as of the time of this post), requires iOS 11.0 or later.
Member Tools on the App Store
iOS 11 is compatible with these devices
I'm not sure what triggered this. The church is frequently making changes to the sync service to support new functions and to bring security up to current standards. I understand Apple's policies make it difficult, if not impossible to update apps for versions of iOS that are no longer under current support with Apple.
To get the current version of Member Tools (3.6.1 as of the time of this post), requires iOS 11.0 or later.
Member Tools on the App Store
iOS 11 is compatible with these devices
I'm not sure what triggered this. The church is frequently making changes to the sync service to support new functions and to bring security up to current standards. I understand Apple's policies make it difficult, if not impossible to update apps for versions of iOS that are no longer under current support with Apple.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
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So we can better help you, please edit your Profile to include your general location.