SOLUTION: LDS directory services are unavailable

I've been having the same problem in receiving this error message when synching. Ultimately I uninstalled the LDS Tools app and reinstalled it on my phone. BINGO, that solved the synching problem for me.

I've uninstalled and installed several times and still can't sync!!! So frustrated!

Same problem. I've also uninstalled and reinstalled. I agree, very frustrating!

I am having the same problem.

I am having the same problem with my phone and notepad. My phone has the right OS (5.11). This is very frustrating. All was well two weeks ago. I have uninstalled and reinstalled several time on both devices.

There is a problem with the LDS Tools for Android sync function that is being worked. Unfortunately, there is no estimated fix time.

Where was it posted that a fix action was occurring? What is the fix action? What was the sync problem specifically?

yeardleys wrote:Where was it posted that a fix action was occurring? What is the fix action? What was the sync problem specifically?

The problem has been discussed at length in a number of topics here at the Forum. A revised version of the app (3.5.4) was released a few days ago.

It is my understanding that there was an interface problem. LDS Tools gets most of its information from other services, and it appears that one of the services returned an unexpected response that LDS Tools was not able to handle.

I am having the same problem.
Things were fine until 2 weeks ago.
I tried to access leaders and clerks account and all I get is this error message:

Corus
Internal Server Error

checking the address box is shows--nrcorus.churchofjesuschrist.org corus
Help
Clyde Ogden,
[personal contact information removed - this is a public forum]

clydewogden wrote:I am having the same problem.
Things were fine until 2 weeks ago.
I tried to access leaders and clerks account and all I get is this error message:

Are you using a web browser, or using the Member Tools app in Android?

I had a sister bring me her Samsung phone today asking if I could help her get Member Tools installed. She cannot get past the Sync stage when logging in using the Android App. The error pops us stating the directory services are unavailable. Try again later.
I helped her uninstall and go to the play store to re-intall it a couple of times. Nope. I did a quick once-over on her phone settings, security, etc. comparing hers to mine. Same.
I logged into the Tool on her phone using my account and got in, no issues.
She logged into the Tool on my phone and failed.
Interesting that an observation made earlier in this thread about once having special access due to callings also applies here. She was in the ward relief society presidency until recently.

I am looking for some solid suggestions from this group or elsewhere to help her resolve this problem. This would appear to be an issue that requires someone with elevated admin authority to fix.
Is there a pathway to escalate issues such as this to, say, the developers/engineers of the app, or an account admin who can toggle/reset something on her account?
Thanks.
And thank you to those responsible for these forums. They usually help me find the answers to problems such as this one.

Since you said she was released, something you might want to try is to delete all the data from the app. I'm not sure if uninstall clears that out. I'm wondering of the app gets confused when the data coming down no longer updates leadership tables that are in the device's storage or cache. I could see that as a bug that flies below the testing radar.

As for reporting it, I'd use the in-app "contact us". That goes to the right people with some data to help them troubleshoot. I would mention the issue about how the problem seems to follow an individual's calling.

Same problem here. Uninstalled and reinstalled twice still can't access.

I have a Samsung Galaxy S7 phone and I was having the same problem and an uninstall and reinstall seemed to resolve the issue.

I have the T-Mobile Revvl. Uninstalling and reinstalling the app allowed me to sync.

yo recien estoy teniendo ese problema. alguien pudo solucionarlo?

uninstalled, re-installed. No luck. deleted cache, deleted app data, then uninstalled and reinstalled again and still stuck. I use this tool all the time... any help would be appreciated.

joelweight wrote:uninstalled, re-installed. No luck. deleted cache, deleted app data, then uninstalled and reinstalled again and still stuck. I use this tool all the time... any help would be appreciated.

Do you have any internet filtering installed on your device or network? It might be blocking access to the servers.

Same problem as joelweight. I was fine until auto update to 4.0.1 last week. App will not complete "Updating" after signing in, ever since app update to 4.0.1. I have cleared cache and app data, uninstalled, rebooted, reinstalled, signed in, with same error "Member Services unavailable, try again later" at least once a day for 5 days now. I used the app "Contact Us" (menu 3 vertical dots before signing in) to send the error logs in, but have not heard back yet. My wife can sign in just fine, but she does not have a calling requiring PIN use, and her app has not updated from 3.6 to the new 4.0.1 yet. I have tried with and without bootup and screen lock security on the phone itself. By the way, with a new install, none of the necessary permissions are set, but even setting them all to Allowed before starting MT does not fix the update problem.

The error logs sent to membertools@churchofjesuschrist.org contain these error lines, which all seem to point to some sort of authentication problem, hopefully meaningful to someone more knowledgeable than I am:
WARNING [MobileDevUtil:58] MobileDev not installed
SEVERE [DatabaseUtil:130] validateDatabase - table [Unit] is BLANK for database [member.db] is blank

There are several lines after "SYNC Started" indicating successful connection to church's servers, then

SEVERE [PushRepository$registerDevice:44] Unable to generate token for device!
java.io.IOException: SERVICE_NOT_AVAILABLE
at com.google.firebase.iid.zzl.zza(com.google.firebase:firebase-iid@@20.0.2:60)
WARNING [Sync:490] Sync Update 02bbdd8d-449f-4912-b455-8ce89be3de44, Status: NOT_REGISTERED [null] is the last line.

kevinjgray wrote:Same problem as joelweight. I was fine until auto update to 4.0.1 last week. App will not complete "Updating" after signing in, ever since app update to 4.0.1. I have cleared cache and app data, uninstalled, rebooted, reinstalled, signed in, with same error "Member Services unavailable, try again later" at least once a day for 5 days now. I used the app "Contact Us" (menu 3 vertical dots before signing in) to send the error logs in, but have not heard back yet. My wife can sign in just fine, but she does not have a calling requiring PIN use, and her app has not updated from 3.6 to the new 4.0.1 yet. I have tried with and without bootup and screen lock security on the phone itself. By the way, with a new install, none of the necessary permissions are set, but even setting them all to Allowed before starting MT does not fix the update problem.

The error logs sent to membertools@churchofjesuschrist.org contain these error lines, which all seem to point to some sort of authentication problem, hopefully meaningful to someone more knowledgeable than I am:
WARNING [MobileDevUtil:58] MobileDev not installed
SEVERE [DatabaseUtil:130] validateDatabase - table [Unit] is BLANK for database [member.db] is blank

There are several lines after "SYNC Started" indicating successful connection to church's servers, then

SEVERE [PushRepository$registerDevice:44] Unable to generate token for device!
java.io.IOException: SERVICE_NOT_AVAILABLE
at com.google.firebase.iid.zzl.zza(com.google.firebase:firebase-iid@@20.0.2:60)
WARNING [Sync:490] Sync Update 02bbdd8d-449f-4912-b455-8ce89be3de44, Status: NOT_REGISTERED [null] is the last line.

Those lines would probably be helpful to a developer. What kind of device do you have? The line about com.google.firebase having an issue could indicate being on a Kindle Fire or another device without access to Google Play Services. Some com.google.firebase services are supported without Google Play Services; others aren't. Do you have the latest version of Google Play Services installed?

Samsung S8, Android 9, Google Play is 19.7.12,
Thanks.

Have you sent the message with the error logs to the feedback address?

Yes, I sent them in a couple days ago, thanks!

For the past couple weeks I keep getting an error after attempting to sync member tools. It logs in, says updating, then after several minutes it says "member tools unavailable". I have the latest Android in a galaxy s10. My husband has a note 10, same error. I also have 2 other friends I tried to help, and they have the same error. I've tried uninstalling and reinstalling the app with no success. How do I fix this?

You should be on certain 4.0.2. if not, update so that you're on the lastest version. Then hold on a little if it's not working. There is quite a bit of work going on to improve sync issues.

I'm having the same problem, also on Android Galaxy S10. I checked and I do have Member Tools version 4.0.2. My phone is running Android version 10 with the most recent device updates all installed, including "Android Security Patch Level" dated April 1 2020. When I try to use the Member Tools program, I put in my user name and password, then the program goes right to "Updating" with the spinning circle. It does that for a minute or two and then gives the error message: "Member Tools Services are unavailable. Please try again later." And the only option offered is "OK", which exits the program. There is not the usual keypad to put in my pin or anything. I'm not sure what you mean by "hold on a little". If you mean to wait for the program, I do wait for the spinning circle to stop, but it always gives the error. And if you mean wait a few days, I already have. I've tried again several times over the last week or two and still get the same response. Any hints on what else to try?

happybeebug wrote:Any hints on what else to try?

When scgallafent wrote "Then hold on a little if it's not working", he meant there is nothing you can do until the issue is fixed. This was stated in his next sentence; "There is quite a bit of work going on to improve sync issues." There is nothing wrong on your end. It is an issue with the sync system for the app. I would check each day. If it doesn't work then check the next day ... and so on.

I can confirm this appears to mostly be an Android issue. I am able to access Member Services just fine on my PC, and my parents are able to access it with their iPhones. However they are unable to access it with their Android tablets, and I'm unable to access it with my Android phone (Samsung S8+). I didn't have the problem until the forced resync took place a week and a half ago when Member Services updated to the most recent model.

I was forced to do a factory reset on my phone. After reloading Member Tools, the first sync attempt failed, but the second one went though.

I have a Member that is having this issue. We have made sure they have the latest version of the app on their phone. We have uninstalled and reinstalled the app, rebooted the phone and still have the issue. Has anybody found a solution for this?

I have the same problem.

I had this problem on my Android phone. An uninstall then install the new "Member Tools" worked for me.

Same issue, tried manually granting all permissions. Tried uninstalling and reinstalling etc.

Pixel 3a XL running Android 11

jonkrite wrote:Same issue, tried manually granting all permissions. Tried uninstalling and reinstalling etc.

Pixel 3a XL running Android 11

For all the people having problems, do you have extra access to the membership records?

I have none and it has been working for me.

Pixel 3a running Android 10.

sometimes mine updates and sometimes it fails

Pixel 3 running Android 11
Ward Assistant Clerk

I'm experiencing identical problem. Looks like it has been occurring for about 18 months. Anyone finally get it working or are you all still out of commission?
I've done everything recommended and same error.
TIA.
Daniel

huge29 wrote:I'm experiencing identical problem. Looks like it has been occurring for about 18 months. Anyone finally get it working or are you all still out of commission?
I've done everything recommended and same error.
TIA.
Daniel

Working fine this morning....

I am having the exact same problem today on Android app: "Member Service Tools are currently unavailable." I uninstalled the app, restarted the phone, reinstalled the app. This solved nothing.

My lds tools is unavailable.what can I do help pls...

Issue still not resolved. However, I think I may have found the reason: Google Play Services. If it is not on your phone (some users refuse to install it due to privacy concerns) or it is out of date, that may be the cause. Why is our private membership data reliant on Google spyware?

However, I think I may have found the reason: Google Play Services

Have you tried installing Google Play, and verified it then works? You should be able to do this and then uninstall Google Play to get back to your desired phone configuration. I'm just not sure that the conclusion that the Church is relying on "Google spyware" is valid, that could simply be a symptom of a different underlying issue. Or maybe this indeed is the case, but it would be good for somebody experiencing this issue to test it out.

I would suspect the issue is that Google Play installs some dependent communication services that both it and Member Tools needs. The question is what are those services and can they be installed without installing Google Play?

Apps need Google Play Services for things like maps, notifications, connecting to Chromecast, using the Share menu, making phone calls, etc. I don't know specifically what Member Tools uses Google Play Services for, but I'm sure the in-app maps require it as a minimum. Most Android apps rely on Google Play Services – it's part of the Android ecosystem. Devices without Google Play, like Kindle Fire or Huawei devices, have replacements for Google Play Services that fill the same role.

See https://www.androidauthority.com/google-play-services-1094356/

Hi,
Is there a solution to this error message for ANDROID phones? I've tried the following:
- uninstalling & reinstalling Member tools
- Allowing all permission for this app
- checking the login & password is correct
- Updating Google Play Store (App confirmed it was all up to date)
- checking the same login on another android phone and on a computer - it works there
- checking the Android version - this is Android Version 10

Please CLEARLY POST THE SOLUTION to error message "Member Tools Services are unavailable. Please try again later."

ImAmyzing wrote: Fri Apr 22, 2022 12:53 am Please CLEARLY POST THE SOLUTION to error message "Member Tools Services are unavailable. Please try again later."

The way I read the message, it means that the Member Tools server is not available, and that you should try again at a later time. I do not believe there is anything any of us can do to make the Member Tools server come back online. I think someone at Church headquarters has to reboot the server or do whatever it takes to get it up and running again.

On the other hand, this is a user-to-user forum where we share ideas based on our experiences. The person who reboots the server probably never sees this topic. So sometimes it is worth the effort to send feedback, usually through the app, to let the powers that be know there is a problem.

Hi lajackson,
It doesn't seem to be the server, as I'm able to access it on my android phone or on the computer, but can't on my daughter's android phone. There appears to be a problem with android connecting, a setting, or something?

agoddess wrote: Fri Apr 29, 2022 4:24 pm but can't on my daughter's android phone.

What version of tools is she running? The current version requires Android 6 and up. Older versions of tools may not be supported.

Also, do you have any kind of filter or "safe internet" app installed?

agoddess wrote: Fri Apr 29, 2022 4:24 pm I'm able to access it on my android phone or on the computer, but can't on my daughter's android phone.

You might try exploring the differences between your phone and the phone your daughter is using. In the post immediately before this one, Russellhltn has suggested two things that might affect her ability to connect.