Lds tools won't let me sign in

When I type in my correct username and password, it says authenticating then it says preparing to sync, then it goes back ro the sigh in page.

What version of LDS Tools do you have? Versions prior to 3.5 no longer work.

Second, do you have anything in your password other than letters and numbers? Things like punctuation or symbols? It's possible the app may not be translating them correctly for it to work.

I have the same problem on my Kindle. It was working fine until a couple months (or so?) ago. And nope, no misinterpretable pw characters.

What version of LDS Tools?

I have the same problem now on my kindle. Latest update available in the Amazon app store. All the kindles in the family are exhibiting the same behavior.

ronharper wrote:Latest update available in the Amazon app store.

LDS Tools needs version 3.5 along with the Android 5 operating system or better to work. It is likely your Kindle does not have a new enough OS and has loaded an older version of LDS Tools. Unfortunately, older versions will no longer sync because of newer security requirements.

LDS Tools is no longer supported on Kindle Fire devices, even if they're running Android 5 or higher. Fire OS is a heavily-customized version of Android, which doesn't provide all of the same tools and security features as other versions of Android.

I have the latest update on the apple App Store and currently I am unable to login. I input my username and password and select “Sign In” and then nothing happens. I tried just logging into LDS.org to make sure I had the right username/password and it is all correct. Thanks for any help!

sscoville18 wrote:I have the latest update on the apple App Store and currently I am unable to login. I input my username and password and select “Sign In” and then nothing happens. I tried just logging into LDS.org to make sure I had the right username/password and it is all correct. Thanks for any help!

Does your password contain anything except letters and numbers? I suspect some clients don't process punctuation or symbols properly.

Also, make sure you can go to either the directory or calendar on lds.org. If you can't, then there are other problems with your account.

I’m having the same issue. No problems logging in with browser but IOS LDS Tools apps is not-responsive. Can get to calendar and directory on desktop and mobile browser. No special characters in password and no calling (authentication) or password changes in 6 months.

SAME! I have deleted and re-downloaded the LDS tools app. I changed my password so there's only letters and numbers. It lets me sign in on a browser but just not the app. Help!

I would add that it seems that I am only encountering sign in issues on the iOS version of LDStools when using an iPhone XS Max with the current iOS 12.2 beta. I guess the issue would be that the app would force a sign-in even after a sync and would be stuck on the sign screen. FaceID works but that didn’t work either. Fresh install worked briefly before it went back to the sign in screen..However, the app is working correctly on my 2018 iPad also running the iOS beta with the latest version of the app.

I am having the exact same issue as described as others. iPhone app, last Sunday it wouldn’t let me sync (which it forced me to due to turn since last sync). Since then I cannot get in. Steps I have done:
Confirmed I can log into the website on both my phone and computer just fine, with the correct password.
Reinstalled the iPhone app, but it will not take my password if I use the faceID or not. I CAN sign in just fine via web interface. But it is clunky in comparison to the app, which I use to look people up so I can know who to look for, in still learning peoples names! Haha.
Open app, sign in, it says it needs to sync. Wait while the sync proceeds, then when it gets to the end, returns me to the sign in screen.

I do have an iOS 12.2 update that is pending, will attempt to have it run and then will attempt again.

Had this same problem had to update to IOS12.2 on my iphone 6s and it fixed the problem.

Am having the same problem. Have IOS12.3 installed. That is the latest update. Has anyone else seen this with 12.3?

Here's my situation, which sounds like has not been resolved for other people earlier in this thread.

My details:

LDS Tools iOS app version 3.6.0; iPhone 7; iOS 12.2.

I download the most recent update from the App Store. After launching the iOS app, I sign into my LDS account, then LDS Tools immediately tries to Sync. This Sync Screen shows usual message: "Downloading -- This may take a couple of minutes, depending on your connection."

Then the LDS Tools app immediately fails with the dialogue box: "Warning -- ChurchOfJesusChrist.org is currently down for maintenance. Please try again later. <OK>"

I tap OK, and I'm still on the Sync Screen. No amount of waiting on this Sync Screen resolves anything. Only thing I can do is tap "Stop Sync", at which point LDS Tools app redirects me back to the "LDS Account" sign-on screen where I have to enter my password again.

This process gets repeated endlessly, and has been going on for the last 4-5 months, including v3.5.3 of the LDS Tools iOS App. Was hoping the latest app update would have finally resolved this for me, but no joy.

Note: I can successfully sign into lds.org on desktop successfully, and can access all the LCR stuff there (LCR tools, ward directory, calendar, etc.). So I am confident there is nothing wrong with my account.

Deleting the LDS Tools app from my iPhone, powering off my iPhone and rebooting, reinstalling the LDS Tools app has not cleared up the issue.

Please advise.

This issue started happening at about the time the URL for church stuff changed from lds.org to ChurchOfJesusChrist.org. I think it may be a URL redirect or update issue. Just a theory.

Sure wish they would fix it or explicitly tell us to not sync on Sunday and simply block the sync. In the mean time, I cannot use the newly renamed Member Tools app all Sunday because it is locked in a sync loop.

I have been having the same problem for the last week with android phone. I either get "username or password incorrect" or just get bounced back to sign in page. Username and password work fine on my windows computer. Ideas???!!!!!

SOLVED a similar issue:
I could sign in fine with my Windows computer but using my android phone I would get "user name or password incorrect" or get bumped back to sign in page. Because I usually use Chrome to sign in to my church account I :
1) went into Chrome settings,
2) found "saved passwords"
3) eliminated all saved passwords associated with all LDS-related accounts,
4) navigated to churchofjesuschrist.org
5) re-entered my normal username and password and
"VOILA'," account sign-in worked! Hope this helps someone.

I found out from support that version 3.5.3 is no longer supported for LDS Tools. I have a phone at iOS 10 and I am not willing to upgrade to iOS 12. So LDS Tools will no longer sync on my phone.

Same thing here. Will not Sync. Says"WARNING - LDS.org is currently down for maintenance. Please try again later" 3 days now.

KLR650 wrote:Same thing here. Will not Sync. Says"WARNING - LDS.org is currently down for maintenance. Please try again later" 3 days now.

What version of iOS? What version of Tools?

Did you read the post just before yours?

I have the same problem. LDS Tools that I have been using for several years quit syncing. It says LDS.org is down for maintenance. Several months now. I uninstalled the app and reloaded it and get the same message.

Note: when downloading it said that the latest app is not compatible with my phone and wanted to know if I wanted to download the latest version compatible with my phone. I choose yes.

It loads the app and lets me sign in but will not sync... gets the system down for maintenance message. Did someone forget to put it back online?? IT works from my desktop and my Android device.

I am an Iphone 5 running IOS 10.3.3
LDS Tools version 3.5.3 (6417)

Please help!!

[phone number removed - this is a public forum]

mendysmob7 wrote:Please help!!

You won't have access until you update your phone. There's nothing anyone can do.

There's nothing anyone can do?
Why not undo what you just did to break it?

mendysmob7 wrote:Why not undo what you just did to break it?

It's not a bug. In the case of Android, the protocols its supports is no longer considered secure. So the church has moved on to protocols that are secure, but Android 4.4 and before doesn't support them.

I'm not sure what the story is with Apple, but they put restrictions on updating apps such that the old unsupported OS gets left out in the cold.

Either way, there's no going back.

Member tools is not available on fire 7! Why not update the app so it will work????

You would need to convince Amazon to update their operating system to comply with current standards for operating system security protocols. Since it is my data that is exposed by the security holes in legacy operating systems I am all in favor of the developers refusing to support older operating systems.

I have the correct username and password but have tried repeated times to log in to lds tools. No luck. What do I do?

alliehed7 wrote:I have the correct username and password but have tried repeated times to log in to lds tools. No luck. What do I do?

I'd first make sure you're running a current version of Tools. If it says "LDS", it's old. The correct name is "Member Tools".

Member Tools is not letting me or my counselor log in on our iPads. Our usernames and password work fine on computers and my android phone.
Have verified we are using the most recent version of the app.

There's a problem with the sync service. They're working on it, but no timeline for a resolution.

Thank you for making us aware of the issue.

Just wondering if sync service problems have been solved. A ward member recently downloaded Member Tools and has been trying to log-in and set it up, but gets a check back later message with every attempt.

The sync servers are still down as of this post.

Posting a reply so I can get an update on this thread once this issue gets resolved.

Also, your “app support” link from the App Store goes to a “page not found”, and the link to send feedback leads to a 404 page as well.

richard.ashcraft wrote:Also, your “app support” link from the App Store goes to a “page not found”, and the link to send feedback leads to a 404 page as well.

These are related to the servers being down.

I've appreciated the resource these forums provide, and they remain a great tool. Answers to more than a couple strange PC problems have come from here, as well as insights on unit administration. Folks I'm able to help kind-of think of me as having super powers. In brief, many thanks to the moderators and contributors.

The Member Tools log-in problem had me scratching my head a bit more than usual, so I'm grateful this thread was initiated.

Happy Holidays!

I have a similar problem, the site returns with directory services are unavialable, try again latter. I have tried for two days same results

I can sort of log in, but there is no data: I can't see the directory, the organizations list, etc. Reports isn't even on the menu.

I have been unable to open Member Tools for a week or two, at least, on my Samsung Note 8 running Android 9.
I can log into the directory and calendar via browser on both my laptop and phone.
Password had been the same since it was working, and only has letters and numbers, including uppercase (letters, not numbers
I uninstalled and reinstalled Tools from Google Play today with the same results.
The last time I had a similar problem was a few months last year, and seemed to be related to Leader and Clerk Resources access, but I no longer have that.
Thank you,
Allen

Just as a thought, you might try clearing all the data from the app. I'm not sure if uninstall and reinstall does that. Also, Sundays can be less than optimal with the high server load.

The App won't let me log in
I have rest my password countles time for over a year now with no avail. When I get to a certain point it says member tools aren't available right now please try again later.

yota1994 wrote: Sun Dec 12, 2021 4:26 pmThe App won't let me log in

Your account is not associated with your member record. Go to https://account.churchofjesuschrist.org/membership and update your account with your membership information.

the app won't let me log in. What version of Android do my tablets need to be in order to be able to use this app? I have Android 7 on one and Android 9 on the other.

The Playstore doesn't make it easy to see what is supported.

Church apps also rely on components. Make sure applications like Google Play Store, and Google itself is up to date.

The current version of the app is 5.0.2. If you're not able to download that, you might be locked out.

Note that the oldest version of Android that's still supported by Google is 12.

Monday I tried using Tools (from my Android based phone), but it opened up real funny, and I couldn't log-in. My best guess is the web support systems were down or messed up (which seems much more common over at least the last 12 months). For at least the next 6 months I expect more problems than usual with Tools, primarily because IT crews will be working out most of the remaining bugs in v5.

This morning (3 days later) I reinstalled Tools, and logged-in with relatively little effort.

I recommend learning what you can accomplish via the Church's website, at least as a work-around during times of Tools app' outages. The website has been a lot more reliable than Tools.

Once I have signed in with my user name and password, it gives me a screen that says "Try another way to sign in" "Two-step verification is an additional security feature for your church Account. "

I'd be more than happy to do that if it would explain to me how to do it, or give me a link to verify my phone, but it does neither, so I'm stuck. I've sent multiple "feedback" requests and gotten no reply.

I'd really love to get back on my tools app sometime soon. PLEASE HELP!!

Kathleen Young
[Email removed]

kathleenmarieyoung wrote: Tue May 14, 2024 11:34 am Once I have signed in with my user name and password, it gives me a screen that says "Try another way to sign in" "Two-step verification is an additional security feature for your church Account. "

I'd be more than happy to do that if it would explain to me how to do it, or give me a link to verify my phone, but it does neither, so I'm stuck. I've sent multiple "feedback" requests and gotten no reply.

I'd really love to get back on my tools app sometime soon. PLEASE HELP!!

Kathleen Young
[Email removed]

You can try adding a different type of two-step verification at Account.ChurchofJesusChrist.org > Two-Step Verification. The Church mobile apps support "Text Message," "Okta Verify App," and "Software Authenticator App." I think they also support "Hardware One-Time Password (OTP) Fob." However, they don't support "Face or Fingerprint Recognition." You can set up multiple two-step verification types to use on different devices.

You might try disabling Two Step Verification in your Church website account settings, or enabling, creating a verification method, then disabling it. Sometimes digital switches/settings need a little virtual cleaning before they work properly again.

Alternatively, a friend has been unable to use Tools for several weeks. The Android smartphone is maybe 7 years old, and there's no interest in upgrading for various reasons. Then, a few days ago I learned that the Tools app' is no longer visible in the phone's version of Google Play. This indicates that Tools no longer supports (works for) some older Android operating systems.

I recommended getting information via the Church website instead, but navigating to and around the site on the phone is apparently much more difficult than the little bit of data is worth.

Please keep asking questions as needed. I've learned to rely on them for triggering memory recall and ideas for solutions.

kathleenmarieyoung wrote: Tue May 14, 2024 11:34 am Once I have signed in with my user name and password, it gives me a screen that says "Try another way to sign in" "Two-step verification is an additional security feature for your church Account. "

I'd be more than happy to do that if it would explain to me how to do it, or give me a link to verify my phone, but it does neither, so I'm stuck. I've sent multiple "feedback" requests and gotten no reply.

Because of your current position, you are required to have two-step verification on your Church Account. In a web browser, please go to https://account.churchofjesuschrist.org/ and sign in with your Church Account username and password. You may be prompted at that point to setup a two-step verification option where you can select the option you desire to use and setup.

To learn more about available Two-Step Verification options, please visit https://account.churchofjesuschrist.org/help.

Once two-step verification is setup on your account and is functioning, you will then be able sign into the Member Tools app, as expected.