Data not loading on iOS

17 postsstarted by RBeatse 3,696 viewsoriginal topic

Member
#1
I use my iPad 90% of the time when using the calendar. Yesterday, after signing in (using Chrome and Safari) and going to the Calendar, the framework of the calendar loads but the data itself just is blank with the spinning “loading” icon.

Does anyone else have this issue?
Community Administrator
#2
In the past, I think that's been a sign of either corrupt data or too much data (too many events to display). Only folks seeing the same calendar(s) are likely to have the same issue.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Member
#3
I am able to see everything on a “regular” computer, just not my iPad or iPhone (latest iPhone XS).
Community Administrator
#4
What happens if you start switching off calendars?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Member
#5
Nothing. I have turned off individual calendars, I have tried whole categories (Stake or Ward) and even turn off the building specific calendars. I do, usually, have a lot of calendars showing due to my calling but this just started. Once I turn them off and nothing changes, if I refresh the page, they are all back on so I am not sure that they are registering as off.
Community Moderators
#6
Is it possibly related to this problem? Directory and Calendar endless spinning
Do you see the old LDS.org header at the top of the page (blue menu below the Church logo), or the new one (white menu with blue light rays below the Church logo), or neither?
Are you able to access other tools, like the LDS.org Directory or LDS.org Donations?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Member
#7
TThe main lds.org page is white with name in the center, teal highlights. When I click on my name in the top right side, I get a new smaller drop down with a few links. I click/tap the Calendar and now the full calendar and ata shows up. Woohoo!! However, like the link you gave above, I have no header on this page. Same for Safari and Chrome. Looks like my problem is solved but I will follow the other post. Thank you.
Member
#8
I am having same issue. How to resolve?
Member
#9
I had it start to work on the calendar a couple of days ago but then it started to just show “loading”. I closed all of the tabs and apps on my iPad and then I rebooted the iPad to clear the memory. When I tried to view the calendar again, now I got the framework again but no data.
I hope it is due to the developers doing something and it will be fixed soon.
Senior Member
#10
It looks fixed now.
Dana Repouille, Plattsmouth, Nebraska
Member
#11
Still not fixed for me. Just getting the spinning wheel and the framework still.
Member
#12
Still not working for me thru chrome. Daughter showed me to do thru explorer and then it works.
But thought we were told Chrome was better? I don't use explorer. Just Chrome. Guess I'll have to
use until it is resolved as I am Stake Center Bldg Scheduler and working a lot on next year calendar.
Member
#13
Oddly, my iPad doesn’t work with Chrome or Safari. However, my iPhone works with Chrome. Both are on iOS 12.1. Seeing the previous comment, I downloaded the Edge browser on the iPad and it worked. I have tried rebooting the pad to clear the cache in a Chrome but still nothing n
Community Administrator
#14
casper684 wrote:But thought we were told Chrome was better?
Generally. But based on what I'm seeing here, I think there's some kind of old data lurking in people's browsers that's causing problems. Switching to a "new" machine or "new" browser fixes the problem.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Member
#15
Ok, I deleted all cache and history from Chrome on my iPad and now it works AND I have the “old” tools pop up.
Member
#16
Ok way out of my capabilities. Will defer to son-in-law computer whiz and report back. Tried clearing cache and history and still no help. Thanks for your feedback so I can intelligently tell him what's happening.
Member
#17
Looks like working now.