Tech Forum Archive

Can'the log into LDS Tools

29 postsstarted by valerie1025 9,122 viewsoriginal topic

valerie1025
New Member
#1
I set up Gospel Library on my new tablet and logged in. But when I try to install LDS TOOLS I get an error: "Failed to create a secure connection to LDS.org." the it asks me to check my data connection and try again. I am already in Gospel Library, so I have a secure connection. Any suggestions? I have uninstalled and re installed in to no avail.
russellhltn
Community Administrator
#2
Android or iOS?
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mccown
New Member
#3
For me, LDS Tools' login is broken on iOS 12.1. I can login on lds.org (on iOS), but the LDS Tools app won't accept the same username / password. I do have 2FA turned on, but I can't get past the login screen.

Thoughts?
russellhltn
Community Administrator
#4
mccown wrote:I can't get past the login screen. Thoughts?
Do you have any special characters such as punctuation in the password?
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wf00
New Member
#5
I’m having the same problem with my new iPhone with iOS 12. My passwords worked on the other LDS apps but not on tools and lds.org. Any fixes?
errey
New Member
#6
I’m running 11.1.2, and I’m having the same problem, getting a message ‘Error Sign-in failed’. I’ve rebooted, but it’s still happening, and the same with my iPad
WillisCaldwell
New Member
#7
Same problem. Says Error: Sign-in failed.
I’ve restarted the app, restarted the phone, reinstalled the app. No luck. I can sign into my account online, just not through LDS Tools.
ldmoody
New Member
#8
I'm having this same problem as everyone above. Tried everything! Need a quick fix!
jfarmer_inoregon
New Member
#9
Same with me- deleted and reinstalled... works online but not on the lds tools app. :( running latest iOS as well.
sbradshaw
Community Moderators
#10
Some of the servers were disconnected temporarily yesterday evening. Does sign-in work for you all now?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
wf00
New Member
#11
Yes!!! Was able to get in this morning.
mccown
New Member
#12
Yes, the iOS mobile app is now working. Strange that the web app method would login, but the mobile app wouldn't. Thanks for checking.
bsaunders8
New Member
#13
No, still does not work for me. On an Android OS based phone running LDS Tools 3.4.1.

Still getting the Error:

"Error
Failed to create a secure connection to LDS.org. Please check your device date and time, as well as your data connection, and then try to sync again."
russellhltn
Community Administrator
#14
bsaunders8 wrote:LDS Tools 3.4.1
Did you mean to say 3.5.1? Anything before 3.5 is likely to get confused by the change from HT/VT to Ministering.

You have to be running at least Android 5 to download 3.5 or higher.
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pegasusss
New Member
#15
I have uninstalled and reinstalled and still cannot log into lds tools on my Android 4.4.4
Please help

[moderator note: personal and contact information redacted]
rmrichesjr
Community Moderators
#16
pegasusss wrote:I have uninstalled and reinstalled and still cannot log into lds tools on my Android 4.4.4
Please help
This is a user-to-user forum, so the not a high likelihood that your request for help will be seen by anyone in a position to solve the problems. Please use a 'Feedback' or 'Help'/'Contact Support' link or button on a page or screen fairly close to where the problem is visible.
russellhltn
Community Administrator
#17
pegasusss wrote:Android 4.4.4
It may not work. Please see this post. A number of people have reported that the older LDS Tools is confused by the new server setup and does not function. Others have indicated that it may work ok for the "rank and file" members, but not for the leadership.

I'd suggest keeping your eyes open for affordable upgrade options.
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laurameyerink
New Member
#18
I'm having the same problem and have been for months. I've tried reinstalling it as well, but to no avail. I'm running android.
lajackson
Community Moderators
#19
laurameyerink wrote:I'm running android.
Are you running Android 5 or better? LDS Tools 3.5.1 does not run on earlier versions of Android.
Lmjamie
New Member
#20
Please try the fix in this post. https://tech.lds.org/forum/viewtopic.php?f=115&t=33302
Carrington
New Member
#21
I am having the same issues. I cannot log into the app, but I can log into the website. I just go right back to the sign in page on my iPhone, but on my iPad I get a “Download error” message. I have checked for missing spaces in the username, and have deleted and reinstalled the apps. This problem has been on and off for a few months now, but it has been a while this last time.
steele7
Member
#22
I also cannot login. I have been having the 'download error' message when trying to sync so I deleted and reinstalled the App and now I can't even login. I am taken to the login screen, add my credentials, it starts to download and then takes me back to the login screen.
pi22356
New Member
#23
I have Android 9 Tablet with LDS Tools installed (downloaded from Amazon Apps Market after unable to locate in Google Play Store...yes that is odd?) Upon installation I try to log in and get the following error message "Failed to create a secure connection to LDS.org. Please check your device date and time, as well as your data connection, and then try to snyc again."

My date and time are correct and I have a GREAT internet connection...any suggestions?

Thanks in advance
russellhltn
Community Administrator
#24
pi22356 wrote:I have Android 9 Tablet with LDS Tools installed (downloaded from Amazon Apps Market after unable to locate in Google Play Store...yes that is odd?)
What verson? The current is called "Member Tools" and is 3.6.1. If what you downloaded is still "LDS Tools", I'm not sure if that's supported.
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Joyfulmom8
New Member
#25

Updated tools now app won't work

My Member Tools app wouldn't sign in yesterday and I finally updated it. It is still having the same problem. I can put my sign-in info and then it gets stuck "uploading" for a few minutes until it says it's not available. It's been working fine until yesterday morning though! I access the info on there several times a day sometimes! Help! :) Thanks!
russellhltn
Community Administrator
#26

Re: Updated tools now app won't work

Joyfulmom8 wrote:My Member Tools app wouldn't sign in yesterday and I finally updated it. It is still having the same problem. I can put my sign-in info and then it gets stuck "uploading" for a few minutes until it says it's not available. It's been working fine until yesterday morning though! I access the info on there several times a day sometimes! Help! :)
Your post has been merged into an existing topic. As you can see, you have company. "They" are aware of it, but no timeline on a fix.
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raysahagun
New Member
#27
I have the same problem and from reviewing the comments it appears that this is happening to all platforms: Amazon, Android, and Apple. I’m done waiting for a fix and deleted the app. Now I just go to the main web site and access Ward information there. Yes, it is inconvenient, but at least I have access to the information. I’ll reinstall the app if and when the issue is fixed.
russellhltn
Community Administrator
#28
raysahagun wrote:I have the same problem and from reviewing the comments it appears that this is happening to all platforms: Amazon, Android, and Apple. I’m done waiting for a fix and deleted the app.
Did you notice the prior post was three months ago?
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cm10w13pts
New Member
#29
I'm having the same problem as everyone above, but unfortunately this is 2 years later!