Bookmark Problems

Hello,
I couldn't find my bookmarks anymore, so I switched on "New Experience." Now every time I sign in, I find new bookmarks that I have never added. A few days ago it was just 4 book marks and I just deleted them. When is signed in today it has 79 bookmarks. Where are these coming from? I don't have the time right now to delete everything individually and I can't find the 1 bookmark I put in there, so I don't feel like I can use this anymore. Can someone help me?
Thank you for your time,
~Amanda

You might check and see if family members are using the Gospel Library App on a phone or tablet that's using your LDS login.

Do they look like duplicates of the same bookmark, or are they all different bookmarks?

Do you have the Gospel Library app installed on any devices? If so, are you also seeing all of the extra bookmarks there?

I haven't shared my login info with anyone except my husband and he has his own. I do have the app but I haven't visited the any of the lessons etc. that are bookmarked nor have I bookmarked anything on the app from my phone. I really only use the bookmarks to keep track of where I am as I am going through previous General Conference talks. When I had looked before I didn't see any duplicates, just a bunch of different ones. Ensign articles, lessons from manuals, scriptures, topical guide, etc. I just switched the "New Experience" tab on and all the bookmarks I saw before were gone and new ones were there. There was a lot less so I just deleted them. I am going to leave the tab on and check it tomorrow and see if anything different happens. It is just weird because I wasn't even on the pages that are bookmarked recently, some of them I have never seen those pages before.

achawk wrote:Hello,
I couldn't find my bookmarks anymore, so I switched on "New Experience." Now every time I sign in, I find new bookmarks that I have never added. A few days ago it was just 4 book marks and I just deleted them. When is signed in today it has 79 bookmarks. Where are these coming from? I don't have the time right now to delete everything individually and I can't find the 1 bookmark I put in there, so I don't feel like I can use this anymore. Can someone help me?
Thank you for your time,
~Amanda

I have a problem with the bookmarks, but it's not the exact same. If I save a bookmark and then reload the page, it deletes the bookmarks. I have tried multiple different things, but nothing does any good. I know that I'm signed into the account, but when they released the new update with the "New Experience" came out, my bookmarks haven't worked.

I can not access the diary, log in but get the initial screen empty, tried with firefox(63) and chorme.

arcanjos01 wrote:I can not access the diary, log in but get the initial screen empty, tried with firefox(63) and chorme.

Are you trying to get to the old study page (https://www.lds.org/study-tools?lang=eng) or the new one (Notes.LDS.org)?

Thank you, I did not know the new site, it's working.

I have an odd bookmark problem. All of my bookmarks work properly except ones to the Topical Guide. I've tried updating the bookmark and also deleting and creating a new one. Neither option worked. All of my other bookmarks are working just fine.

NadiaMerrill wrote:I have an odd bookmark problem. All of my bookmarks work properly except ones to the Topical Guide. I've tried updating the bookmark and also deleting and creating a new one. Neither option worked. All of my other bookmarks are working just fine.

Are you using Gospel Library for Android, iOS, or Windows, or the website?

sbradshaw wrote:

NadiaMerrill wrote:I have an odd bookmark problem. All of my bookmarks work properly except ones to the Topical Guide. I've tried updating the bookmark and also deleting and creating a new one. Neither option worked. All of my other bookmarks are working just fine.

Are you using Gospel Library for Android, iOS, or Windows, or the website?

Android on a Samsung Tab S5E

NadiaMerrill wrote:

sbradshaw wrote:

NadiaMerrill wrote:I have an odd bookmark problem. All of my bookmarks work properly except ones to the Topical Guide. I've tried updating the bookmark and also deleting and creating a new one. Neither option worked. All of my other bookmarks are working just fine.

Are you using Gospel Library for Android, iOS, or Windows, or the website?

Android on a Samsung Tab S5E

There's an issue in Android Gospel Library with bookmarks on certain content, caused by a content update last week. The issue will be fixed in Gospel Library 5.7.2, which is scheduled to be released on the Google Play Store later today, if all goes well.

I can no longer save new bookmarks or highlighted text anymore. How do I resolve this issue?

I'm having this same issue. When I try to bookmark, it says I will have a richer experience if I log in and that my notation was not saved. I AM logged in. So I log in again. Same answer. My bookmarks are not being saved. However, my comments seem to be saved. I'm trying hard to use electronic study this year. Please advise. I don't know how I would receive an answer. my email is [email removed - This is a public forum with private information viewable by everyone worldwide.]

conniestauffer wrote: Sat Sep 04, 2021 8:17 amPlease advise.

As a test, try using incognito or private mode in your browser. If things start working, then you're experiencing the cookie buildup problem that church webpages have. You'll need to clear out all the cookies associated with church websites. That has fixed a number of strange problems with different web pages.