New Member
Every time I try to open gmail or google drive from my PC the LDS login page loads instead. I can't access either of them now. Why is this happening and how can i fix it?
Why does Lds login page display when I try to use gmail
Community Administrator
How are you trying to get to gmail? If you're using a shortcut or a bookmark, it may have gotten changed. Try typing gmail.google.com into your browser.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
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So we can better help you, please edit your Profile to include your general location.
New Member
I'm having the same problem no matter what URL I use. It is happening in Chrome, but not in MS Edge.
Church Employee
If the last email address used with Gmail was a myldsmail.net account, it is probably trying to log into that account, which redirects you to LDS.org for authentication.
Without being in that situation and having a chance to experiment with it, I'm not sure how to best get out of that situation. You could try logging into your LDS Account and then see if that gets you in a position where you can log out of the myldsmail.net account and then log into the correct Gmail account.
Without being in that situation and having a chance to experiment with it, I'm not sure how to best get out of that situation. You could try logging into your LDS Account and then see if that gets you in a position where you can log out of the myldsmail.net account and then log into the correct Gmail account.
Community Administrator
Chrome tends to link gmail logins with "browser logins". If you're using chrome, I'd look in the upper right and click on the account icon and log out. The icon is probably a letter in a circle, unless someone changed it to a photo.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
New Member
Same problem, but in Safari (Re: Why does Lds login page display when I try to use gmail)
I'm having the same problem, only in Safari (not in Chrome). How do I break this connection in Safari so that I can follow links to Google docs etc. in that browser?
Community Moderators
Re: Same problem, but in Safari (Re: Why does Lds login page display when I try to use gmail)
If you go to Google.com, you should see a profile picture/image in the top right. Click that, then click "Sign Out." Then, click the "Sign In" button. You should see a "Choose an account" screen. From there, you can remove the old account entirely, or add a different account.planxty wrote:I'm having the same problem, only in Safari (not in Chrome). How do I break this connection in Safari so that I can follow links to Google docs etc. in that browser?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
New Member
I'm having this problem today. I'm not logged into either site, though, so I don't have the option to sign out. Google login takes me directly to the missionary email site. I'm not a missionary, but have a son who is. It wants me to verify an email there, but I don't have one to use, and that pop up won't go away so I can't even click on anything else. Any ideas?
Community Administrator
Where URL are you using and what options do you see? If I go to gmail.google.com, I see an option to "remove account".
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
New Member
I am having this problem as well. It just started. I tried having my son log out of his missionary account from his phone and have tried the above mentioned ideas, but nothing seems to be helping.
Thanks
Thanks
Community Moderators
Another thing you could try is clearing the cache/cookies in your browser.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Community Administrator
Something to try: Go ahead and log in to your gmail account on that page.
It's just a "cover page". Both accounts are gmail.
It's just a "cover page". Both accounts are gmail.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
New Member
Has anyone been able to find a solution to this problem?
Community Administrator
We never heard back if/how it was resolved.Alysonkw wrote:Has anyone been able to find a solution to this problem?
All I can suggest is trying the steps suggested in the thread.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
New Member
I had this same problem. I am using Microsoft EDGE browser. I went to settings|privacy| and the cleared all data. At first it didn't work, but I then realized it has a drop down menu for "Time Range". I selected "All Time" and then pressed the "Clear Now" button. It finally allows me to sign into GMAIL without redirecting to Church site.
New Member
I can confirm the same solution for Chrome. Clearing all browsing data fixed the issue for me
New Member
I am having the same issue. My son used my laptop for home MTC to login to his mission portal. He said he didn't change any settings to do so. Now I cannot use Safari to login to my gmail. He is logged out. I logged out. I tried restarting my computer. Still, It redirects me to his mission portal. I am not using a shortcut. I just type in gmail.com from search engine. How do we fix this? This should not be happening to so many people. At least I can login using Chrome, but I want it fixed so that I can use Safari to access my gmail if I want.
Community Moderators
Here are instructions for removing cookies in Safari on macOS:deannwebb wrote: Mon Apr 10, 2023 3:52 pm I am having the same issue. My son used my laptop for home MTC to login to his mission portal. He said he didn't change any settings to do so. Now I cannot use Safari to login to my gmail. He is logged out. I logged out. I tried restarting my computer. Still, It redirects me to his mission portal. I am not using a shortcut. I just type in gmail.com from search engine. How do we fix this? This should not be happening to so many people. At least I can login using Chrome, but I want it fixed so that I can use Safari to access my gmail if I want.
https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
Cookies are what allow websites to remember you (sign-in state and recreatable settings) the next time you visit them. I'd recommend removing cookies for any websites that include the terms "google", "lds", or "church" in the domain name (there's a search box in the top right of the manage website data panel to search for specific domains). Then, the next time you visit gmail.com, it should start you off with a fresh slate.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
New Member
THIS WORKED!!! THANK YOU SO MUCH FOR YOUR HELP!!sbradshaw wrote: Mon Apr 10, 2023 4:35 pmHere are instructions for removing cookies in Safari on macOS:deannwebb wrote: Mon Apr 10, 2023 3:52 pm I am having the same issue. My son used my laptop for home MTC to login to his mission portal. He said he didn't change any settings to do so. Now I cannot use Safari to login to my gmail. He is logged out. I logged out. I tried restarting my computer. Still, It redirects me to his mission portal. I am not using a shortcut. I just type in gmail.com from search engine. How do we fix this? This should not be happening to so many people. At least I can login using Chrome, but I want it fixed so that I can use Safari to access my gmail if I want.
https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
Cookies are what allow websites to remember you (sign-in state and recreatable settings) the next time you visit them. I'd recommend removing cookies for any websites that include the terms "google", "lds", or "church" in the domain name (there's a search box in the top right of the manage website data panel to search for specific domains). Then, the next time you visit gmail.com, it should start you off with a fresh slate.
New Member
I'm having the same problem. When my son tries to login to google classroom for homework it takes him to LDS login.
New Member
Three years and this problem still has not been solved? ChurchofJesusChrist.org has got to stop hijacking Google logins.
Community Administrator
The church is not hijacking the page. Google is redirecting the login because the church uses gmail accounts for some things. Google keeps directing you back to the last login without asking if you want generic gmail or the church branded gmail.pjkolak wrote: Sat Jan 18, 2025 9:58 pm Three years and this problem still has not been solved? ChurchofJesusChrist.org has got to stop hijacking Google logins.
Please see the prior messages where clearing browser data took care of the issue.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
New Member
has anyone found a solution to this? I'm having this issue too on safari but not on chrome