Lds tools will not download

Lds tools will not download

For which OS? LDS Tools requires iOS 10 or Android 5 as minimum. I believe prior versions ran into sync problems after the change in Ministering, so, they might have been removed.

My ipod gen 4 is running version 9.3.5 and won't load ldstools under my lds account. (Get the download circle which rotates to full circle, but then just sits there until it times out with no data downloaded). It will load, however, under my wife's account name - go figure! But I need the more complete info (like youth info) based on my calling, which I can't get because my wife's calling doesn't allow that level of info. So I guess I'm just out of luck unless I want to upgrade my device to one with iOS 10? I would have hoped the Church would be more sensitive to dinosaurs like me and provide support for older versions. Anyone know of a way around this one?

drbeal wrote:So I guess I'm just out of luck unless I want to upgrade my device to one with iOS 10? I would have hoped the Church would be more sensitive to dinosaurs like me and provide support for older versions.

The problem with older versions of an app resides with Apple in this case. They don't allow more than one version of an app.

drbeal wrote:Anyone know of a way around this one?

We haven't heard of one yet.

Sadly, there are many who had been using Tools to aid in fulfilling their callings, who are now shut out because they cannot afford to spend hundreds of dollars on new devices. So unfortunate, especially if their current devices are working well.

Hi, I am using 10.3.3 (on Iphone 5).
Ldstools will no longer complete the download.
What is the minimum version required for ldstools?

Other comments mention version 10 is supported. Is anyone else having this problem?
I have emailed ldstoolssupport@ldschurch.org but have not yet received a reply.

Thank you!

Talking around, lots of others are having the problem with ldstools not downloading to OS version 9 and 10.
Would it be possible to get some guidance on the minimum OS required so we dont waste hours poking around in the dark?
This problem seems to be widespread...

Hoping for a solution...

rmills wrote:What is the minimum version required for ldstools?

The minimum that seems to sync properly is LDS Tools 3.5. You might want to make sure you're on that version or later.

iOS 9 cannot download that version, so at this time, they're out of luck. I don't know as that will change.

My dad recently started having this problem (data download hangs) on his iPad mini. After some poking around I came to the conclusions that 1) iOS 9 is the newest supported version for all iPad mini versions (including the latest, currently shipping version); 2) the newest version of LDS Tools that will run on iOS 9 is 3.3.1; and 3) there is something in the data download, probably in the "membership" information, that isn't compatible with LDS Tools 3.3.1.

I found a workaround for him. The incompatibility that causes the hang is in something that's available to certain classes of leaders, but not to everyone. Specifically, in this case, something he has access to as a member of the EQ presidency causes the hang. But if he logs into LDS Tools using my mom's sign-in, the download works fine, and LDS Tools is still operational (and still provides him with the information he needs to do his job).

Bottom line: if you need LDS Tools on an iPad mini (or other older device that can't install iOS 10 or newer), you may be able to get it to work by using a less-privaledged sign-in.

kotarokun wrote:1) iOS 9 is the newest supported version for all iPad mini versions (including the latest, currently shipping version)

According to Apple's website, the iPad mini 2, 3, and 4 can run the latest iOS 12. Only the iPad mini 1 is stuck on iOS 9 (unfortunately).
https://www.apple.com/ios/ios-12/

Since there isn't a way around this problem is there at least an official way in which we can complain so something can be done rather than go against church admonitions and go into debt for a new phone? LDS Tools is important so I can fulfill church responsibilities, but I refuse to buy a new phone when this is the ONLY reason I would need a new one at this time.

There are two options that may be able to bring the problem to the attention of those with decision authority:

• 1) Use the Feedback button or link closest to where you would attempt to download, install, or use LDS Tools.
  
  2) Inform your stake president so he can consider raising the issue up his chain of command.

Beneficial wrote:I refuse to buy a new phone when this is the ONLY reason I would need a new one at this time.

There's a very good chance that if the phone can't download LDS Tools, it hasn't been getting OS security updates in quite some time. Depending on what apps (such as banking) you do on the device, that might provide another reason.

Also, watch the "cyber Monday" deals (if you're in the US). Yes, the "flagship" phones are expensive, and they get all the advertising, but there's a crop of lower cost units that are quite good for cheap. Depending on your carrier and plan, they might even be free (for a two-year lock-in) They can match the flagship phones of a few years ago.

LDS Tools will not download. I have been using it for years, and all of sudden it stopped. I removed, reinstalled, but as it downloads - at the end, it just stops. I have called Verizon for help to make sure all updated versions, it is up to date. I have no idea why LDS tools does not work. Tonight it started to work by asking me my security pass code, but stopped before I got through entering it. HELP! As a leader this tool is priceless. Help.

This is an ongoing problem that started several days ago. The tech people in SL are working as quickly as possible to fix it. In the meantime, you still have access to all the information you need in LDS.org, and with your leadership access to LCR, you should be able to find everything you need.

Than you

I have a IphoneX and iOS 13.3.1 I tried to install Member Tools on my phone and received a "Error downloading" I can't figure out what to do next.

julie_harrison wrote:I have a IphoneX and iOS 13.3.1 I tried to install Member Tools on my phone and received a "Error downloading" I can't figure out what to do next.

Does the "error downloading" message appear while trying to install the app from the App Store, or when opening the app after it's been installed? If the error is while it's being installed from the App Store, first I would recommend checking to make sure you have enough storage space on your phone (Settings > General > iPhone Storage). You could also try some of these ideas (especially solutions 1–5): https://macreports.com/unable-download-app-fix/

I am having the same issue. Error occurs after downloading and signing in, during the sync process.

sbradshaw wrote:

julie_harrison wrote:I have a IphoneX and iOS 13.3.1 I tried to install Member Tools on my phone and received a "Error downloading" I can't figure out what to do next.

Does the "error downloading" message appear while trying to install the app from the App Store, or when opening the app after it's been installed? If the error is while it's being installed from the App Store, first I would recommend checking to make sure you have enough storage space on your phone (Settings > General > iPhone Storage). You could also try some of these ideas (especially solutions 1–5): https://macreports.com/unable-download-app-fix/

The above suggestions do not work. Error occurs after downloading and after signing in, while syncing.

The same thing is happening to me. Error occurs after downloading and after signing in, while syncing.

Has this issue been resolved for anyone? I switched to a new iPhone SE and still can’t get tools to download. LDS tech support was no help. Super frustrating.

I purchased a new iphone and lDS Tools will not download. Can LDS Tech support help with this problem.

RChristiansen wrote: Tue Feb 18, 2025 4:25 pm I purchased a new iphone and lDS Tools will not download. Can LDS Tech support help with this problem.

Not really. Please note that it's called "Member Tools". Use of "LDS" is officially frowned upon.

What iOS are you running? A "new to you phone" may be too old to run Member Tools.