Sync issues

I have continually tried to sync my LDS tools app on both my phone and my iPad. Each time it makes it around the "sync circle" and then continues to sync but never finishes. I left my phone alone for a half hour and it still would not finish the sync process. I need it available on my iPad or phone for my calling. It will not allow me to sign in without syncing my phone or iPad first.
How can I fix this?

You have to upgrade to LDS Tools 3.5. But to do that, you have to be on iOS 10 or 11.

Same problem.

I've been trying to sync for a few weeks now. It gets about 95% done and just hangs. I finally got to 100% last night, then let it go all night. No dice.

iPhone7

LDS Tools version 3.5.1

iOS version 11.2.6

Reinstalled 3.5.1.

Working now.

russellhltn wrote:You have to upgrade to LDS Tools 3.5. But to do that, you have to be on iOS 10 or 11.

i have many other apps on my ipad that still run..........LDS Tools is the only one that doesn't work on my ipad because it can't be upgraded to ios 10. very frustrating!

geysser wrote:i have many other apps on my ipad that still run..........LDS Tools is the only one that doesn't work on my ipad because it can't be upgraded to ios 10. very frustrating!

As you may have seen in other posts, this is because of a security issue where membership data can no longer be protected in earlier versions of iOS.

wickhamah wrote:Same problem.

I've been trying to sync for a few weeks now. It gets about 95% done and just hangs. I finally got to 100% last night, then let it go all night. No dice.

iPhone7

LDS Tools version 3.5.1

iOS version 11.2.6

Your version of iOS and LDS Tools should be able to work correctly. Have you tried deleting and reinstalling the app? You might also try updating your device to iOS 12.

christeg wrote:Same issue. Older iPad, software up to date (most compatible version is something like 9.3.?? So when I download lds tools it gives me the option of downloading an older version and I did, but it will not sync.

The latest version of LDS Tools is needed to be able to sync, but it only runs on iOS 10 or later. So it won't work on your device, unfortunately, even though you were able to install an older version of the app.

I have an iPad with IOS 10.3.3 and I am not able to use my members tools app for the past two weeks because it "needs to sync" when I sync I get a pop up window saying that "lds.orgis down for maintenance " and that it's unable to sync. I've made sure my iPad IOS is updated and I've tried uninstalling and reinstalling the app- nothing seems to work

Member Tools is not supported on iOS versions before 11.0. See the No Support for iOS 10 or before thread.

The minimum iOS version for Member Tools is now iOS 11.

I have been having lots of trouble syncing on my iPhone lately. The process goes 1/2 to 2/3 through then pops up with "Error - Error Downloading. OK." I have tried number times. I have uninstalled, reinstalled, tried again, uninstalled, shut down phone, turned back on, reinstalled, and tried again. Nothing seems to work. It works sometimes, but not others. Tonight, I have reinstalled again, tried to sync, and get the error. Now I have no data at all. I have an iPhone Xr, iOS 12.4.1, and Tools version 3.6.2. Any ideas out there?

mholt wrote:I have been having lots of trouble syncing on my iPhone lately. The process goes 1/2 to 2/3 through then pops up with "Error - Error Downloading. OK." I have tried number times. I have uninstalled, reinstalled, tried again, uninstalled, shut down phone, turned back on, reinstalled, and tried again. Nothing seems to work. It works sometimes, but not others. Tonight, I have reinstalled again, tried to sync, and get the error. Now I have no data at all. I have an iPhone Xr, iOS 12.4.1, and Tools version 3.6.2. Any ideas out there?

I'd suggest checking with other members of your ward. It might be something odd with the ward data.

I'd also use the feedback in app to report the problem.

I have a member who as of last weekend (approximately) their iPad stopped showing all their notes and highlights in LDS Library. The iPad is newer, is running the most current iOS and appears to have the newest version of Library. They have rebooted the iPad and they have also deleted the app and re-installed it. Everything shows fine on their PC via the website and on their iPhone. How do you "force" a sync when there isn't one on the iPad app?

I have a new iPhone and I can't get the app for my lds tools to sync. What do I do? My phone number is [removed] and my email is [removed].

lorettaneil wrote:I have a new iPhone and I can't get the app for my lds tools to sync. What do I do? My phone number is [removed] and my email is [removed].

Did you automatically transfer your apps from one phone to the other? Sometimes app data doesn't fully transfer in that situation, and an app can get confused. Have you tried deleting and reinstalling the app, on your new iPhone?

We have two accounts at our home that cannot sync. Both iPhones with latest app and iOS. Have reinstalled app, have rebooted. Neighbor has two accounts on three devices, same issues. Son-in-law also gets error when trying to sync. My wife has been trying to sync for almost two weeks. At least after the failed sync I get to the apps, she cannot. Is there a general issue with the church app/site.?

Same issue for members trying to access it in Washington state. Will not sync. Would be nice if the Church had an app status site that advised of server or other issues.