Can't login to LDS Tools

I can login to my account on the computer but I can't login to my account on my phone. It says login fails even though I am using the same login as on my computer.

Do you have any special characters in your password? (Such as punctuation or symbols?) That seems to cause a problem.

I type in my password and log in but it keeps circling and won’t connect

I have this same problem. The browser (Chrome) works fine, but the phone (Galaxy S6) won't sign in. No special characters.

I’m having the same problem and would love a way to fix it. I even removed the app from my phone and reinstalled so I could log in with a fresh start. Fails every time it I don’t have any trouble logging in to lds.org

BillPhillips260 wrote:No special characters.

So, just to be clear, your password is just letters and maybe numbers?

Try to login in from lds tools by putting in user name and password and it tries to authorize and then goes back to login again.

Yes

I have an Amazon Kindle Fire. I had LDSTOOLS app loaded and I worked fine. About a month ago it stopped working. I can't login. The Fire uses the Android OS. I have an IMAC desktop compute and use LDS.ORG. everything there worked great. I am wondering if there was an update to the app or the Android OS. I have tried changing the password, no change. I deleted the app, waited a few days and reloaded the app, no change. The last attempt, I deleted ALL my apps. Then I completely reset the kindle to the original Amazon settings so the system was just like it was when I bought it. The first thing it did was to perform all updates. Then I had to re-enter all the information. I then installed the LDS TOOLS app. Then I tried to login to LDS TOOLS. I still can't log in. If I go to LDS..ORG everything works fine. Anyone have any ideas? Is there someone else in the LDSTECH SUPPORT I can or should contact? Thanks for your help

sl2saint wrote:I have an Amazon Kindle Fire.

Unless something changes, you're out of luck. There's nothing you can do.

I have been having the same problem for quite some time, over a month. I can log into my lds account on the computer or my phone, but I can't access lds tools. It says preparing to sync, asks for my login then cycles through and back to login.

sykoskyc wrote:It says preparing to sync, asks for my login then cycles through and back to login.

it may not be a login failure, but a sync failure. You can test that by giving it wrong login information and see if it acts differently. (I'd suggest making an error to your user name so as not to lock yourself out due to too many bad password attempts.)

At this point, I don't think any versions of LDS Tools prior to 3.5 syncs anymore.

I am having the same problem but I think it started after I enabled Two Factor Authentication. Every time I login to LDS website I have to verify the login (which I expect) but now I can know longer login to the LDS Tools App (this happened once I was forced to sync)

This worked on a LG cell 3 years old in which gave the error of wrong username/password for LDS Tools and FamilySearch Tree

FIRST: on cell see if there are any software updates for the Android system. (If not sure how-use Google search to find out how to do update)

SECOND: use Google Play Store-search LDS tools. On screen should see UNINSTALL & OPEN.
Click UNINSTALL
Do the same with FamilySearch Tree.

THIRD: Turn off phone completely (not restart). Let rest for a few minutes. Restart

FOURTH: Google Play Store.
Install ONE app at a time DON'T press OPEN.
**IF you get the message "Your device isn't compatible with this version. Your phone cannot install.
(Being an older phone-not sure if rooting and installing an Android update will work). (Samsung Note 4-not compatible)
Otherwise buying a new phone will be necessary.

FIFTH: Shut down phone completely, rest, restart.
Open app from the icon and try signing in.
Follow the same steps with the other app.

Hope this helps.
Sandykj

can't login to LDS Tools

karenlhenderson wrote:can't login to LDS Tools

Can you get into the ward directory or calendar on churchofjesuschrist.org?

I deleted the app and then reinstalled it. It is now working.

My husband and I aslo have this weird looping issue. Its only on tge tools app, no others.

I’m having the same cycling issue with the app: I deleted and reinstalled the app (iOS 13.6). The app opens and asks for login info, then goes to the update screen. Then cycles back to the login screen. I can login via LDS.org just fine, regardless of browser.

russellhltn wrote:Do you have any special characters in your password? (Such as punctuation or symbols?) That seems to cause a problem.

Removing the special characters helped my login issues. Thank you for the suggestion.

lvisnaw wrote:Removing the special characters helped my login issues. Thank you for the suggestion.

I'd recommend reporting this as a bug using Contact Us in the Member Tools "Help" menu. If your password works on the Church website, it should work in the app, and chances are you're not the only person running into this issue...

I have the same thing going on with my LDS tools

Yesterday, I was able to log into Tools. Today, I cannot. There does not seem to be a phone number for assistance readily available. I can still log into my LDS membership account without any problems (and without special characters.)

I have tried to sign in to tools and doesn’t allow me I can sign in to my lds account but not tools I am a primary secretary and can not get access to tools to report church assistance for primary children very frustrating

I have changed my password several times, deleted the app and reinstalled. It seems that numerous members are having the same problem. I would think that the church would fix this problem.

For those who recently posted problems, please keep in mind that this is a user-to-user discussion forum. Nobody here can solve the problem. The Feedback link or button is one way to request official support. If there are persistent serious account problems, your ward clerk can give you a phone number for the Global Services Department, and they can almost certainly help.

I could sign in on my desktop computer but not my devices. Support had me download Okta Verify and use that as two-step authentication and it worked.

Having problems logging into my account.

fuamaiena wrote: Mon Feb 03, 2025 1:33 pm Having problems logging into my account.

Please see this previous post for details (the second comment above yours):
... this is a user-to-user discussion forum ...