Cannot see my ministering assignment or see who my minster is on LDS Tools - iOS

I just got the new version of LDS Tools on my iPhone and I can no longer see my ministering assignments, or who my ministering brother is. I see nothing at all. I even deleted the LDS Tools app from my phone and reloaded it and it came up with an update saying "all members can now review their ministering information." I brought this up in Priesthood meeting today and on one else seemed to be having the problem.

I am not a leader and only a Sunday School Teacher, so I understand I won't see what I used to see when I was in the Bishopric, or the HPG leader, but I would like to see my own individuals families and who my ministering brother is and I should be able to, but I cannot.

Anyone else had this issue?

Thanks

I cannot see my assignments either. I have uninstalled and reinstalled multiple times. Updated the LDS tool app and still nothing. I am very frustrated at this point.

I am having the same issue. I could see my sisters before, and now, nothing at all. My husband has the same on his phone as well. I have also uninstalled and reinstalled the app, no change.

I had a problem with LDS Tools (IOS) not even opening after the major changes on 1st August. This was tracked down to the app itself not being updated on the day. My workaround/solution was to uninstall the app, power down the device. Restart and reinstall to the latest version. Normal service resumed. Incidentally any Lists created aren’t lost!

I tried this as well. Deleted app. Powered down phone. Re-installed app. Still no ministering information appears. This seems to not just be an isolated problem. Is there a tech support number I can call to help get this resolved?

Dan

I think the servers were probably overloaded over the weekend, as everyone needed to update the app and re-sync. I'd recommend trying again this afternoon.

danielbedwell wrote:...Is there a tech support number I can call to help get this resolved?

Unfortunately, there is not a tech support phone number to call for LDS Tools. The only support is through the feedback link in the app.

danielbedwell wrote:I tried this as well. Deleted app. Powered down phone. Re-installed app. Still no ministering information appears.

Check what version you have. You can find it in Settings. You have to be at 3.5.0 or later - this is true for both Android and iOS. I know Android has changed the minimum level of Android supported - I'm not sure if a similar change was done for iOS.

I'm on the latest version (3.5). That's what caused the problem. I used be to be able to see it under the older version I had. There's a bug that they're not admitting to. Looks like a lot of folks have the same problem.

I too cannot see my Ministering Assignments. I just uploaded the latest update to tools the Ministering info is not there.

Same here. Updated to the newest version and no ministering assignments are visible.

I am having the same issue and am in a leadership calling. Has anyone been able to get theirs fixed? I really need the functionality as it's so much easier to view than through the lds.org Ministering link.

Can anyone help?

I too can not see any ministering tabs or information on my android phone. I have reinstalled LDS Tools, have version 3.5.0

PLEASE HELP!

I'm glad I have a lot of company with the same problem, but does anyone know who we could possibly talk to to make sure this issue is visible to the Church so that it can be corrected? I entered something from the app itself, but I've not heard anything back. Don't know if they even to the message I sent.

If you submitted it using the in-app feedback, that is the fastest way to get it to the right place.

I also cannot see ministering information on my iPhone since updating to 3.5.0

The good news is that the tool has been updated and ready to provide the information once the source database is populated with the information. The announcement being seen might seem premature, but I suspect the “what’s new” message was most efficiently embedded in the new release. There are multiple information systems involved in fusing this information and controlling access privileges. This is most likely a case of completing the lds tools component first. I’m certain that the church will complete the rest of the enabling components completed soon in the meantime, anyone anxious to see their ministers and their ministerial assignments can simply ask their elders quorum and relief society presidencies.

Cannot see ministering assignment in LDS tools iPhone after Update.

I cannot see the ministering assignments in LDS tools for iPhone after update either.

Me too.

Maybe a better question is where, exactly, are these assignments supposed to be show? Can anyone describe the path to the data? The release notes only say they are enabled, not how to find them.

Thanks.

martyriker wrote:Maybe a better question is where, exactly, are these assignments supposed to be show?

In Android, they show up when you pull up your own information from the directory. At the Household level, the labels are "Household, Callings and Classes, Ministering," If you go to the individual, it's "Contact, Household, Membership Information, Callings and Classes, Ministering".

At the household level, you can see "Minist" - the start of Ministering. You have to scroll sideways to see the whole word (and the information). At the individual level, you have to scroll sideways to know it's there.

Thanks. Found it in Android. No luck in iOS.

iOS details. My wife's iPhone 6S+and my iPad2 have the same version of lds tools, 3.5.0, 6297

She last synced Aug 5th. I did today. She shows ministering section below the household. My ipad2 doesn't.

Looks like a bug? Should she sync to see if it goes away?

My wife can’t see her own assignments as well and clearly this is an IOS bug in relationship to LDS Tools app. Cmon LDS Tools, lets get this fixed!

jajbasab wrote:clearly this is an IOS bug in relationship to LDS Tools app.

Perhaps. I believe I read in another similar topic that they are aware of the problem and are trying to fix it.

jajbasab wrote:Cmon LDS Tools, lets get this fixed!

It was only released a little over a week ago. The church doesn't work at "internet speed".

I'm having the same problem with iOS too... the ministering assignments were there, then I updated yesterday, and now they're not.

And to Kurt, not all of us attend the same ward as our RS/EQPs... so no, they can't just tell us personally. The only way to know who our assignments and our ministering brothers/sisters are is to look at the app. Otherwise, zero communication here.

(And lest you think it weird... our church callings take us out of our home wards 100% of the time.)

SteveLizOsborn wrote:And to Kurt, not all of us attend the same ward as our RS/EQPs... so no, they can't just tell us personally. The only way to know who our assignments and our ministering brothers/sisters are is to look at the app. Otherwise, zero communication here.

A central concept of Ministering is for RS/EQP to interview all the Ministers. So, communication is required.

Me too.

My workaround was to email my Elders' Quorum President and ask him to email me the latest info. Hooray for human beings.

I am a Ward RS Secretary and have all the access I need to ministering/reports/assignments. But we have two Assistant ward secretaries that used to be able to see all the ministering assignments, etc. but have since lost their access.

Do I need to make them "Ministering" Secretaries to give them access again?

So we would have 1 RS Secretary - Me and two Ministering Secretaries?

kathym wrote:I am a Ward RS Secretary and have all the access I need to ministering/reports/assignments. But we have two Assistant ward secretaries that used to be able to see all the ministering assignments, etc. but have since lost their access.

They should still have access.

Are they on the latest version of LDS Tools (3.5.0) and have they synced recently?

kathym wrote:Do I need to make them "Ministering" Secretaries to give them access again?

The first thing to do is ask them if they can see their own assignments. If they can, then they don't have a calling that gives them the ability to see everyone's. If they can't see their own, then they're having a problem with their device and need to fix that before worrying about the calling.

As you can tell from this thread, a number of people are having that problem.

My Ministering is working now in LDS Tools. It was not over the weekend. Using iphone 11.4.1, Apple Watch 4.3.2, and LDS Tools 3.5.0

That is hopeful! My other secretary I am trying to help, said, "Just did the sync. Still can't see the ministering assignments. I have an apple and it updated. IOS 11.4.1". I am asking her if she can see her own assignment and I'll let you know.

Ministering brothers/sisters show up on the Household screen. Ministering assignments are on a drop-down on the Individual screen...in case it was overlooked.

Same here! I'm on the latest iOS and the latest version of LDS Tools. Can't see anything about ministering. They were there once about a month ago and then it all disappeared.

Is there something the RS Presidency or Bishopric needs to do to make it visible to everyone?

JesslynW wrote:Is there something the RS Presidency or Bishopric needs to do to make it visible to everyone?

You have to be on LDS Tools 3.5. Which means your phone/tablet must be on Android 5 or iOS 10 or later. There are some other problems, but they're being worked on.

I just, on a whim, added the Ministering Secretary calling to her Assistant Secretary position and she was able to see it. It appears that access to the Ministering is NOT available to the Assistant Secretary calling, only Ministering Secretary. Must have changed with one of the last updates.

It is now mid-March 2019. The problem apparently still exists as I am not able to find my assigned families on LDS tools. This is supposed to be an important gospel principle. If the General Authorities have decided to eliminate this program, please let us know. The sheep are bleating in the pasture, folks.

wfwms76 wrote:It is now mid-March 2019. The problem apparently still exists as I am not able to find my assigned families on LDS tools. This is supposed to be an important gospel principle. If the General Authorities have decided to eliminate this program, please let us know. The sheep are bleating in the pasture, folks.

You have posted on a user-to-user tech help forum. There is no guarantee that posts here will make it to the church programmers and those who direct their priorities do not visit this forum. For official support or to provide official feedback, you should provide feedback from within the app.

You can also contact your Elders Quorum presidency or Relief Society presidency, as the case may be, and ask them. One of them should have met with you to make the ministering assignments.

wfwms76 wrote:This is supposed to be an important gospel principle.

It is. It is so important that the Brethren have instructed your elders quorum president to personally, or by way of a counselor, visit with members of his quorum to give them their assignments, so that the communication is certain and no one is lost due to any momentary lapse in technology, electricity, or for any other reason.

And yes, it would be nice if LDS Tools on iOS could be fixed. So as davesudweeks said, send feedback. Or, heaven forbid, I could loan you my Android device.

I cannot see mine now, along with several other people in the ward.... IOs, and Android.

dbollard99 wrote:I cannot see mine now, along with several other people in the ward.... IOs, and Android.

Sundays appear to be difficult days for the church servers. If you try to sync on a Sunday and the server is bogged down, it appears that there can be varied and unexpected results (which could include the ministering information not pulling in properly). I recommend you sync again on Monday or Tuesday and see if the problem is from overloaded servers. If you still don't have ministering information then, the next best step is to send feedback from within the Member Tools application.

There is also the possibility that those who don't have ministering information are running older, unsupported versions of iOS or Android. There is no workaround for that, as far as I know, short of updating the OS or replacing the device if an OS update is not an option. This condition controlled by Apple and Google, not the church.

davesudweeks wrote:There is also the possibility that those who don't have ministering information are running older, unsupported versions of iOS or Android.

As far as I know, those versions will not sync at all and will be completely dead.

I think overloaded servers is the most likely issue.

davesudweeks wrote:

dbollard99 wrote:I cannot see mine now, along with several other people in the ward.... IOs, and Android.

Sundays appear to be difficult days for the church servers. If you try to sync on a Sunday and the server is bogged down, it appears that there can be varied and unexpected results (which could include the ministering information not pulling in properly). I recommend you sync again on Monday or Tuesday and see if the problem is from overloaded servers. If you still don't have ministering information then, the next best step is to send feedback from within the Member Tools application.

There is also the possibility that those who don't have ministering information are running older, unsupported versions of iOS or Android. There is no workaround for that, as far as I know, short of updating the OS or replacing the device if an OS update is not an option. This condition controlled by Apple and Google, not the church.

By the way, it works fine now. Can't remember if I re-synced or not, but it magically appeared again in LDS Tools.

I don't like being online anyway. I wish we could go back to a time where no cell phones or computers or online banking or online tithing even existed. This technology makes things very unpleasant and I rather go to my church leaders to find out my info. Sorry to say LDS Tools is not workable! They keep changing and making things impossible to find. That is why I hardly log on here anymore. What is the use? You make it impossible to find anything. SO as far as I am concerned I don't have a legit account on here. It is incomplete. People who work tech, needs to realize we don't have your mind or set up in your mind of what you think this site should display and how. You don't even have a contact to fix this. So what do I do? Ask my leaders to remove my account online and keep it offline like I wanted in the first place? I would love that! I don't even have a legit device to check anyway. I have to borrow someone else's and it is not easy to go there and log in and find nothing and waste both of our times. So unless they fix this. I am afraid that is what I will suggest they do. They either will or will not. I will ask if I can have an account without being online. That would be my number one choice.

kungfuyoda2015 wrote: Sun Aug 25, 2024 5:55 pm I don't like being online anyway. I wish we could go back to a time where no cell phones or computers or online banking or online tithing even existed. This technology makes things very unpleasant and I rather go to my church leaders to find out my info. Sorry to say LDS Tools is not workable! They keep changing and making things impossible to find. That is why I hardly log on here anymore. What is the use? You make it impossible to find anything. SO as far as I am concerned I don't have a legit account on here. It is incomplete. People who work tech, needs to realize we don't have your mind or set up in your mind of what you think this site should display and how. You don't even have a contact to fix this. So what do I do? Ask my leaders to remove my account online and keep it offline like I wanted in the first place? I would love that! I don't even have a legit device to check anyway. I have to borrow someone else's and it is not easy to go there and log in and find nothing and waste both of our times. So unless they fix this. I am afraid that is what I will suggest they do. They either will or will not. I will ask if I can have an account without being online. That would be my number one choice.

I understand quite well the frustrations that come when you feel like the only way to get something done is through technology that you're not comfortable with. One nice aspect of this Tech Forum is that pretty much everyone here is a regular church member like yourself (this is not the Church Support Site), and so we always try and help each other out with ideas and workarounds. Since you posted in this specific thread, I'm assuming your comment refers to trying to determine your ministering assignments (or who ministers to you).

I think the Church fully supports what you describe in your comment (that you'd rather go to your church leaders to find out your info). In Handbook 21.2.1, the process for making assignments is described. After approval, it states that a member of the Relief Society presidency extends assignments to ministering sisters, and also that these leaders counsel with the ministering brothers or sisters about the strengths, needs, and challenges of those to whom they will minister. After that initial assignment and discussion, Handbook 21.3 states that ministering interviews should be held at least quarterly. The RS Presidency will hopefully have a printed copy of your assignments (and if not, hopefully they can print something out right there and then). So those are all personal interactions, which can be supported by tech but shouldn't be replaced by it.

I've found most of the time, that when I initiate conversation with my leaders, I find that they are very willing to work with me to help me be successful, and will try and help me identify methods that will work for my individual situation (in my personal life, family relations, and also my callings and assignments). And I am certain that many of the best ministering sisters or brothers in the church, rarely if ever use technology!

1. Go to settings in the tools main menu.
2. Select reset tiles to default colors and position.
3. Your ministering link will now appear with your other tiles.